Spent three nights here with family for New Year's fun. Beautiful lobby and friendly staff, but we didn't get customary cookies on check in, not sure why? We had a king suite which was nicely decorated, very clean but a little on the small side. We didn't spend much time in the room so not really a big deal. Indoor carnival was lots of fun, kids enjoyed the inflatables and games (there were tons!), and of course had fun picking out prizes with their tickets. Web site advertised free popcorn and cotton candy, but it turns out none of the food was free and there was no cotton candy--kids were disappointed at that. Pool area was nice, and good to have kids' water playground separate from the regular pool for those that come without kids. Dining options are limited to one restaurant and lounge, with room service available. Food was good but nothing extraordinary.
New Year's Eve party was packed! Some hors d'oeuvres, chips, cheese & crackers, soda and cash bar. Unfortunately, DJ was so-so, played music that at times was not danceable, blew off people's requests, didn't transition well between songs. He was downright rude to our daughter's friend. We were told by another guest that they had a better DJ 2 yrs ago, so guess it changes from year to year. Nonetheless, balloon drop was cool, and we had fun!
Our biggest complaint is the bad manners of some of the other guests at the hotel for the festivities. It seems that many families come here year after year as groups and apparently they think their last names are Hilton and they can do whatever they want. For 2 of our 3 nights there, we barely slept because of the noise out in the hallways. Kids were running up and down the halls, adults kept their doors open so they could all visit each others' rooms and were talking, laughing and yelling VERY LOUDLY! Obviously because it's New Year's, you expect a party atmosphere, but there is no excuse for it going on until 3 am. This is a FAMILY NEW YEAR'S EVENT, and there are many people there with young children who don't all stay up all hours of the night. It was so loud that we could even hear the noise in the bedroom with the door closed. When asked to keep it down, one guest in particular wanted to know why she had to be quiet. In addition, there were packs of kids (some as young as five) roaming the halls at all times of day and night unsupervised, which shocks me to no end. The hotel is very large and full of strangers who could do God knows what with any of these kids. I'm not saying the hotel doesn't have security, but you can never be sure who is in the room next to you......Not to mention the kids are running around, yelling, blocking the halls, pushing all of the elevator buttons, etc, etc,---you get the picture. Unfortunately, this essentially spoiled our trip and as a result, we will probably never return. If guests like that come back year after year, it's not going to change.
I would recommend this hotel if you are going for any other reason: it's very clean, up to date and all staff we encountered were very friendly. The location is great and there's alot to do in the area. It's too bad we didn't enjoy it as much as we had hoped.
- Official Description (provided by the hotel):
- Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more less
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- Also Known As:
- Doubletree Resort By Hilton, Lancaster Hotel Lancaster