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“Great stay for kids!” 5 of 5 bubbles
Review of DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
Ranked #6 of 38 Hotels in Lancaster
Certificate of Excellence
Albany, New York
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great stay for kids!”
5 of 5 bubbles Reviewed 18 April 2012

Had a great stay here in mid April with two children ages 3 and 6. The pool play area was great! The shallow area had a slide and sprinkler for the little one and the deeper(5ft) area had a palm tree sprinkler and a full water slide. Although the hotel was full, the pool was not overly crowded. There was also a larger pool for older kids and adults which helped keep things more calm in the kid pool. They also had scheduled daily crafts in a classroom for a small fee($4) which was great and unexpected! The hotel was very clean, and impressive, with large indoor palm trees the kids loved. There was also an outdoor playground, and a pond with ducks. The staff was very helpful throughout our stay. The location was great, right in the middle of Amish country and 35 minutes to Hershey. Overall a great stay and highly recommended! Enjoy the cookies!

  • Stayed April 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank aspenranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 20 April 2012
Thank you for your review, aspenranch! We're a glad to hear your kids had a great time and hope you will stay with us again sometime soon!

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,511 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
brooklyn
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 April 2012

I recommend this hotel.Its very clean,great location and the kids had a blast in the pool.The highlight of my day was that warm delicious cookie i got at check in.Loved it.Will come back soon.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank bunny11c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 20 April 2012
We have a plentiful supply of fresh baked cookies at our desk just waiting for your next arrival!

Thank you for your positive comments,

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 16 April 2012

A bit expensive at the full rate. Breakfast buffet needs some real help - nothing fresh. Something as easy as potatoes came out of a bag - same with the fruit.

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JRM2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 20 April 2012
Thank you for your comments about our breakfast buffet. I spoke with our Executive Chef regarding your thoughts on both our fruit and potatoes specifically. Our kitchen staff actually peels, slices and grills all our breakfast potatoes and our fruit is from a local supplier, Kegel's. While we do no slice the fruit in our kitchen, the fresh fruit is sliced in the Kegel's warehouse only a few minutes from our kitchen.

I'm sorry you were disappointed with our buffet and hope you are willing to try us again soon. We often offer discount packages, hot deals and all inclusive packages with breakfast, dinner and attraction tickets. I'm confident you can find a great rate!

We look forward to the opportunity to serve your family again,

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, England
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

We'd booked the Double Tree, Lancaster only a couple of days before arrival whilst on a trip from Washing DC to New York. The location is good, being a little outside the town of Lancaster and opposite a retail park with a supermarket and a couple of fast food places. From the welcome at reception, with warm chocolate chip cookies, through the visit to the lovely pool area and a great evening meal at the in house restaurant we had an amazing time and I wish we had been able to stay for more than one night. Our room with twin double beds and a sofa bed meant we all slept soundly and although its a huge hotel it was clearly well managed and a great choice for a family break.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank stressedoutmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 20 April 2012
I hope your visit with us was able to de-stress you "StressedOutMama"! Sounds like you had a good time and we would love for your family to visit us longer than one night soon. There is so much to see and do in Lancaster and within our four walls. Thank you for choosing our DoubleTree Lancaster and we hope you can stay with us again soon,

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

my kids couldnt get enough of the indoor water park and the kids activities. We got the king suite and the kids slept great on the sofa bed. Only problem was there was only a shower, no bathtub.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank rhir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 20 April 2012
Thank you, rhir, for staying with us and posting about your experience on TripAdvisor. Our reservations team is able to recommend a room for your family with a bathtub next time you call. We have lots of options for room types and I'm confident we'll find one just right for your family.

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark, Delaware
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

My wife and I are beginning to look at Doubletree as a 'home-away-from-home'. What a wonderful place to stay. The room was just about perfect and the staff was it's typically wonderful self. Jennifer, in particular, treated us with great kindness. We LOVE this place.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 20 April 2012
Thank you, Bill B., for your loyalty and kind words! So happy to hear you enjoy your getaways with us and we are looking forward to your next visit. I'll pass along your positive comments about Jennifer, our front desk manager, she is a true asset to our team!

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York
1 review
3 of 5 bubbles Reviewed 12 April 2012

The grounds of hotel are very nice, but car was broken into overnight and GPS stolen.

  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LovinRetirement564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Property: DoubleTree Resort by Hilton Hotel Lancaster
Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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