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“My 45th birthday”

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DoubleTree Resort by Hilton Hotel Lancaster
Ranked #7 of 40 Hotels in Lancaster
Certificate of Excellence
Reviewed 3 December 2013

My experience at the DoubleTree hotel was amazing, the layout of the lobby looked like the inside of a mansion, it was beautiful. As soon as the found out it was my birthday, they sent balloons and chocolates to my room, very thoughtful, and kind. My stay there was unbelievably pleasant. I would certainly recommend DoubleTree hotels to everybody.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Roberto B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 12 December 2013

Happy birthday! I'm thrilled we were able to give you such a wonderful birthday getaway. We hope to see you again next year to celebrate 46! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviews (1,642)
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1,115 - 1,121 of 1,642 reviews

Reviewed 2 December 2013

I took my family on a trip to Lancaster and we stayed in the DoubleTree. I have three younger children 10,7,&5 so we picked the DoubleTree for the pool facility. The kids loved the pool facility, it was excellent very clean and life guards on duty. It was your typical hotel pool however by how much chlorine they had in the water. It actually would begin to burn your eyes just by standing in the pool area. However I expected that so it was something we planned for with goggles. I has a great section for children whom cannot swim and for those who can.
The room and the facility was very impressive. The facility was stunning, and the rooms were clean.
The only problem I had was that it did not have the usual comps that a Hilton Hotel has. No fruit bowl was out, no cookies, coffee only in the morning I had to pay $2 for a coffee later in the day from the hotel bar. Also it did not offer a courtesy breakfast buffet like most Hiltons. I was very disappointed in not having those things that I come to expect from staying at the Hilton Chains.
However the food we paid for from the Hotel was excellent quality.
The cost of the room was your average cost for this type of hotel but I would rather have the comps than a stunning lobby.

  • Stayed: November 2013, travelled with family
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1  Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 12 December 2013

Thank you for staying with us recently. You should have received warm chocolate chip cookies at check-in. If that did not happen, please let me know! And while breakfast is not included for everyone, gold and diamond Hilton HHonors members do receive complimentary breakfast. Again, if we missed that during your stay, please let me know. I'd appreciate the opportunity to speak with you about your visit, so when you have a few minutes, please reach out to me: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviewed 29 November 2013

Weekend away with the wife. We had an excellant time. The food was great, the service was great. Room was in great shape. Staff was great, met every need. Highly recommend this hotel. This hitel will exceed your every expectation.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 12 December 2013

Thank you for the great review, Rob! We hope you'll be back again soon, Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviewed 25 November 2013

I have been visiting the Willow Valley Hotels for many years, now called Double Tree. I have always been treated well and all amenities are splendid. The hotel staff are courteous and the hotel and rooms are spotless. I highly recommend the Double Tree Resort in Lancaster for either business or vacation.

  • Stayed: November 2013, travelled solo
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Review collected in partnership with DoubleTree by Hilton
1  Thank Lloyd C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 29 November 2013

Thank you for giving our new product a chance! We're proud to offer our guests a great new hotel with the same Thomas family hospitality you've come to know. If I can be of any help in the future, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviewed 23 November 2013

Hotel provides Excellant facilities and service. Would highly recommend to anyone travelling to the Lancaster PA area. Centrally located for exploring the surrounding areas including the Amish countryside and enjoying the many entertainment and shopping opportunities available.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
2  Thank John E F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 29 November 2013

We appreciate you taking time to share your experience with the TripAdvisor community. I'm happy to read you had a wonderful stay and hope you'll be back again soon. If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviewed 20 November 2013

I did not stay in the hotel but spent most of my time at this hotel! Hotel was beautiful and will but this hotel on my places for a wedding. The hotel did a great job in service for our retreat. Had a little problem with meal tickets hotel ran out of meal tickets for our group and demanded them at the cafe, some did not have any to give, but they still ate.

Room Tip: Rooms are roomy and comfortable!If you are a part of the wedding choose a room that surrounds the re...
  • Stayed: November 2013, travelled with friends
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1  Thank Dawn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 29 November 2013

We hope you'll be able to stay with us soon and enjoy the full DoubleTree experience! Have a great holiday season! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviewed 20 November 2013

Great Hotel super nice staff. Shuttle service for some companies but it is not great on timing sometimes. Huge lovely hotel but just out of town so you will have to drive into town then pay for parking.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank HotelierTravelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 29 November 2013

Thank you for staying with us recently! I'll pass along you comments on the shuttle service and our team will work to make that convenience more accessible for guests. Have a great holiday season! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range: £94 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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