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“A happy place!”

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DoubleTree Resort by Hilton Hotel Lancaster
Ranked #7 of 39 Hotels in Lancaster
Certificate of Excellence
East Moriches, NY, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A happy place!”
Reviewed 24 January 2014

Kids loved the play pool, however, we were told it was open till 11pm and it actually closed at 10pm. Also, the brochure in the room stated breakfast was served till 11am however we were told it was only served till 10:30am. The cookies were great upon check-in. My daughter was hoping to get one at check-out :) I did have to call the desk twice to get additional shower towels in the room, however, after placing the 2nd call, the towels arrived within minutes. This hotel was a great value for the rate I paid! We will definitely keep you in mind for our upcoming trips to York College. Great family atmosphere and comfy beds too. The hot tub was just what Mommy needed!!!!! Little kids played in pool, mommy relaxed in hot tub, and big kids got to sleep in - happy place!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 4 February 2014
I'm glad you can call us a "happy place"! I'll follow up with our team regarding the discrepancies in times and hope you'll be back again soon. Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
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English first
Mechanicsville, United States
1 review
Reviewed 23 January 2014

Our 1st time stay at this hotel / resort and I can say It will NOT be our last .. Came on this trip with 5 girls to see a concert at the AMT and new we would need two bathrooms , so we ask for joining rooms and that is what we got .. It was so nice being able to open the doors and have all of us in one room ( sort of speak ) The rooms were clean .. well design and the view was Beautiful .. The Staff was very very nice & helpful .. 5 Stars from Us all .. Thanks You Double Tree PS We love the Cookies ..

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charlotte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 4 February 2014
Thank you, Charlotte, for the glowing review! We look forward to your next visit and promise to have plenty of cookies ready for you! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freehold, New Jersey
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 January 2014

I'm not into posh or pretentious. I just want a nice clean comfortable place to sleep. The staff was exceptionally warm and friendly. The food was quite good and not overly expensive. The room was clean and comfortable. It was a little more expensive than I like, but the value was there and I'd absolutely go back.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Simple_Seeker_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 4 February 2014
Thank you for staying with us. We hope you'll be back again soon! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northboro, United States
1 review
Reviewed 23 January 2014

good service and excellent restaurant on an exceptionally busy holiday weekend. large number of guests noticeable first by the very limited number of rooms available; but all our needs were met. very friendly staff in every area.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 4 February 2014
I'm happy to read that, in spite of our very busy hotel, we were able to provide you with everything you needed. Please let me know if there is anything I can help you with! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Latrobe, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 January 2014

This is a lovely facility. The entire experience was very positive. The room was large and comfortable. The Jacuzzi tub, a very nice extra. The entire staff were very pleasant and helpful. I would definitely choose this hotel if I return to the area.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Elaine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 4 February 2014
We certainly hope you'll return to Lancaster and stay with us again. If there is anything I can help you with, please let me know. Thank you taking time to review us on TripAdvisor! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Downingtown
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 January 2014

Great location, many things to do within 15 minute ride. Would have loved a firmer bed. Great pool, whirlpool, work -out room. Need to ensure ear-bugs are in stock in work-out room. Loved the warm cookies, and free internet and newspapers daily.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Ernest C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 4 February 2014
We hope you'll be back for a 2nd experience soon! I'll check with our team about the ear buds and make sure to restock the fitness room. If there is anything else I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conshohocken, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2014

This hotel looks very appealing, and the lobby area makes you feel that it will be an amazing experience. The condition of the room is where you will be staying does not compare to the condition of the lobby. Great staff and very friendly though, unfortunately I cannot sleep in the lobby

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lakea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, 4 February 2014
When you have a few minutes, please reach out to me so we can talk about your room and what was not up to your standards. We appreciate your business, and your feedback! Thank you, in advance, for your time. Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Property: DoubleTree Resort by Hilton Hotel Lancaster
Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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