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“Nice, but not so clean”

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DoubleTree Resort by Hilton Hotel Lancaster
Ranked #7 of 40 Hotels in Lancaster
Certificate of Excellence
Reviewed 31 May 2014

For the most part things were nice in the hotel and the staff was very friendly. The room was not very clean though. There was some kind of very moldy "thing" behind the TV stand that had obviously been there for some time. When we took the blanket out of the closet, an Easter egg fell out. This was more than a month after Easter. Finally, the bed did not have a fitted sheet on it. There was just a sheet covering the mattress... odd. Despite these issues the stay was fine. I did not complain to management. However, I will very likely stay at a different hotel the next time I am in the area.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank sanchepa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 2 June 2014

I'm truly sorry your room was not up to our cleaning standards. When you have a few minutes, please reach out to me so we have the opportunity to fix the problem: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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1,014 - 1,020 of 1,709 reviews

Reviewed 30 May 2014

Don't get me wrong, the Hotel is Beautiful, if that's all you care about. For me being an out-of-towner, I found it very difficult to locate (Garmin GPS would not locate it), I wasn't given ANY informaton at the time of booking or check in as to what time check in OR check out was. There was NO Conceirge and since their was only one girl working the desk, we found it difficult to get any direction as far as maps, locations, places to eat etc.. To stay on business I would recommend, to stay as a tourist, I would NOT recommend.

  • Stayed: May 2014, travelled with family
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Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 5 June 2014

Thank you for staying with us recently and I'm sorry to read your visit was exceptional. I will certainly pass along your comments to our team. If you have a few minutes, please reach out to me: Kristin O'Connor, Guest Relations; (717) 464-2711 ext. 2677, koconnor@willowval.com

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Reviewed 30 May 2014

I had called on three occasions to request an early check in only to be told to call on the day of arrival to request it. Main reason for it was we were traveling with 4 young children. And still the room was not ready.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Kil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 5 June 2014

I'm very sorry we were not able to accommodate your early check in request. Quite often, we have no problem offering an early check-in, however it is never a guarantee. I would be happy to speak with you personally regarding your visit, as I hope everything else went well. Kristin O'Connor, Guest Relations; (717) 464-2711 ext. 2677, koconnor@willowval.com

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Reviewed 30 May 2014

A clean and beautifully decorated hotel. The beds were comfortable. Plush pillows and soft comforter. The cafe 24 in the hotel was ok but the pancakes for breakfast were not good. I enjoyed the indoor kids pool with my toddler that was a plus. My husband said the air-conditioner was loud but I did not notice.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Mayra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 2 June 2014

We appreciate your choosing DoubleTree Lancaster for your family getaway. I'll pass along your comments regarding the pancakes and if there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviewed 29 May 2014

4 day visit for son's baseball tournament. Hotel was spectacular. The ballroom was beautiful with plenty of amenities. The swim area was great and gold course is lovely. Café 2400 was great along with great entertainment from the guest. My husband and son both agree this was an awesome hotel.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 2 June 2014

We hope you'll be back to visit us again, if not for another baseball tournament, and just for a family vacation. Please let me know if there is anything I can help you with for a future stay: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviewed 29 May 2014

I and my family went to Double Tree Hilton at Lancaster. It was so unbelievable. There are in-door pool which is awesome, and very friendly services. I will go back here sometime in near future. It also very close to Dutch Wonderland.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 2 June 2014

Thank you for staying with us recently, and sharing your experience on TripAdvisor. We look forward to your next visit! If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviewed 28 May 2014

Took an impromptu trip to Lancaster for the Memorial Day weekend and stumbled upon the Doubletree. The rooms were a bit pricey but very nice and the hotel was extremely quiet. The hotel includes a great golf course, nice pool area, chapel for weddings, and a beautiful atrium for receptions. If I were getting married, I'd definitely do it there. Our room also had a nice Jacuzzi tub that my husband enjoyed (twice)! The restaurant also served very tasty food.

Room Tip: Choose the king with the Jacuzzi tub.
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  • Stayed: May 2014, travelled as a couple
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Thank tanyat5683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded 29 May 2014

We are so happy you "stumbled" upon us over the holiday weekend and perhaps if you'd like to renew your vows, consider doing it with us! If I can help with anything in the future, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range: £96 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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