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“Excellent Service and great location”

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Red Roof Inn Lancaster - Strasburg
Ranked #32 of 39 Hotels in Lancaster
Edison, New Jersey
1 review
“Excellent Service and great location”
Reviewed 16 April 2014

Very Close to shopping center and Theater.
Property is renovating, New rooms are excellent and beautiful! I stayed here for a week end and it was lovely, and great experience in Lancaster. The room was clean and updated with granite counter tops and flat screen TV's.
Great customer service. Loved it!
Will definitely stay again!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave G, Manager at Red Roof Inn Lancaster - Strasburg, responded to this review, 18 April 2014
Dear Chris M,

Thank you for the positive feedback. We will proudly show your review to the remainder of the staff, so they know their work is not going unnoticed. We appreciate the honest feedback about the lancaster's favorite hotel. Travelodge Lancaster/ Strasburg.

Best
Dave G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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219 reviews from our community

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    71
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Lancaster
1 review
Reviewed 8 April 2014

This room was one of the very cleanest I have ever experienced. It is under construction. So the parking lot was a mess. Excellent service.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave G, Manager at Red Roof Inn Lancaster - Strasburg, responded to this review, 10 April 2014
Dear Lisa W,

Thank you for the positive feedback as we yearn to be one of Lancaster's premier boutique hotel. Thank you for allowing the chance to provide you with positive guest service and a clean room.

Yours in Travel,

Dave G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 April 2014 via mobile

I would definitely take the time to come out to lancaster again and visit this inn and all of its surrounding attractions. Came to the sight and sound show, it's only three traffic lights away. Rooms were extremely spacious!!!! We loved the shower and amenities. They also have a swimming pool which will open in season. We stayed in room 132.

Stayed April 2014, travelled as a couple
Helpful?
Thank Pratap 'Nana' M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave G, Manager at Red Roof Inn Lancaster - Strasburg, responded to this review, 16 April 2014
Dear Guest,

Thank you very much for having taken the time to leave your comments on Tripadvisor following your recent stay with the Travelodge Lancaster/ Strasburg in Amish Country.

It was indeed a pleasure to read that you were very satisfied with our services and enjoyed your stay with us.

The most positive feedback is your enthusiasm & love for our staff.
Very much appreciated and will be a great source of motivation for them.
I will certainly not fail to convey your very kind compliments to them.

We all look forward to welcoming you again in a not too distant future.

Yours in Travel,
Dave G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Jersey
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 8 April 2014

Ok so we spent a night here because we wanted to hit the Lancaster outlet centers, and finding a cheap room was a good way to get the shopping mission started early in the next day. Well.

We got what the check in clerk described as refurbished. And it might've been... kinda. The fixtures and floor in the bathroom were new. The hotel room walls were recently painted (it was kind of a weird industrial indoor stucco). There was a new tv, a small flat-screen no-name brand like you'd find at Walmart on Black Friday for $88. And there was a new hair dryer that barely blew out any air. I guess that was the refurbishment.

The bed/mattress were so old that Methusalah might have slept on it. The dresser was banged up, cracked and broken (to the point that one of the three drawers was inoperable). There was NO closet or wardrobe of any kind, not even a hook. So there was nowhere at all to hang even a single item of clothing or a jacket. The A/C unit was sloppily installed into the wall, in a cut-out that was not quite straight. There was no trash can, in the room or bathroom. There was an old dirty clock radio on the shabby nightstand. The towels in the bathroom were threadbare, 1/2 the size of a normal bath towel, and one of them had mystery stains all over it. There was no wifi as advertised, at least not in our room. There was no free breakfast as advertised, although I did see a box of mini-muffins in the lobby when I checked out. It was there the night before when we checked in, too. We left and went to IHOP.

I'm struggling for any positives. Um, the front desk people seemed pleasant enough. And the location is very close to the outlet shops. There.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MalteseFalcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Brunswick, New Jersey
1 review
Reviewed 7 April 2014

Davey The Managing Director is a super sweet nice guy. Very professional and honest. The Travel Lodge is undergoing renovations, and the new room upgrades are very nice.
I had a new room#114. Internet Access password protected, Fridge, Microwave, Coffee Maker, Hair Dryer. The room is quite on par with a Hampton Inn Room. But for A LOT LESS MONEY.

I Praise and thank The LORD Jesus for the great time he provided.

Room Tip: Pray to GOD Jesus Christ First. The true light of life will guide your way.......ALWAYS.
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave G, Manager at Red Roof Inn Lancaster - Strasburg, responded to this review, 10 April 2014
Dear James A,

We have had a special bond and moment here at the Travelodge Lancaster/ Strasburg. As you came to visit Lancaster to go to Sight and Sound theatres, you created an unforgettable journey. We the Lancaster Team realized that we are slowly creeping to the top hotels in the Lancaster Market. We understand that there are many items that need to be done to the property still. However, to present you with a brand new room and first class service is our first approach. We want to pardon all guests that visit this site as it is still undergoing final stages of renovations.

Best
Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2014 via mobile

Simply stumped. We didn't book our room and decided to go to dutch country as a spontaneous trip. The hotel looks unappealing from outside, we were first skeptical. They are still remodeling but the rooms we got were brand new. They only have new rooms open and they were beautiful. What is better is the location of the hotel, it is directly across the Amish house and American Music Theater. We walked to them. The owners are definitely putting the money in just like the other review said.

Stayed April 2014, travelled as a couple
Helpful?
Thank Pooja M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave G, Manager at Red Roof Inn Lancaster - Strasburg, responded to this review, 10 April 2014
Dear Pooja M,

It is reviews as such that our employee's enjoy reading. It is a true motivation for them to desire to work more and harder. We thank all staff members here at the Travelodge Lancaster/ Strasburg for being patient during the renovations. We now present to the world brand new rooms in the midst of all the best attractions such as Amish House & Farm, Amish Village, American Music Theatre & Sight & Sound Theatres. We are also close to Dutch Wonderland (only 2 traffic lights). We realized that our location is key/ prime to the goals we try to achieve which is become Lancaster's best hotel.

Best
Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Lancaster - Strasburg

Property: Red Roof Inn Lancaster - Strasburg
Address: 2390 Lincoln Hwy E, Lancaster, PA 17602-1132 (Formerly Red Roof Inn Lancaster - Strasburg)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 39 Hotels in Lancaster
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Lancaster - Strasburg 2*
Number of rooms: 53
Official Description (provided by the hotel):
Make the pet friendly Red Roof Lancaster - Strasburg hotel your home base for fun in Amish Country. Our Lancaster hotel is just off Highway 30, convenient to attractions like the Amish Village and Amish Farm and House, as well as live-entertainment venues like the American Music Theatre and Dutch Apple Dinner Theatre. Your kids will love the pony rides and barnyard animals at Kitchen Kettle Village, just 5 miles from our hotel. We offer free WiFi and a seasonal outdoor pool. ... more   less 
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