A relative booked a few rooms for family to use for an in-town event. When I was told where we were staying I went to Trip Advisor (as I always do) to read the reviews. I was a little frightened by what I read. But my husband did not want to turn down a free room, so off we went.
Well, despite my low expectations I was still shocked. I should let the pictures speak for themselves but what's a picture with no story?
This place was just icky. All around icky. I barely wanted to take my shoes off.
When you first walk in to the lobby it's completely apparent that this place used to be a smoking business. And no attempt seems to have been made to deodorize it. The hallway is covered in carpet stains and when you get to your room it gets worse.
The first room we checked into, we had barely put our bags down before we had to be moved. I went to use the toilet and found that, when flushed, water seeped out of the bottom and soaked the floor. So we were moved. To a room with a functioning (just barely....because you had to hold the handle down for the entire flush) but dirty toilet. Not wanting to switch again (for fear of worse problems) we stayed.
The longer we were there the more icky things we noticed, which is why I decided to take pictures. Because I know some people doubt negative reviews, brushing off the reviewer as being picky or spoiled. But I am neither and this hotel is the pits!
Both rooms (my sister's and my own) had water damage on the bathroom ceilings, mold and/or cobwebs in various places, peeling paint and lukewarm refrigerators (even on max. temperature.) One of us had a nonworking TV. Sound but no picture. (That was later fixed.) The place smelled smoky and moldy and the entire two night stay was overall extremely disappointing.
Why didn't we leave and demand a refund? We tried. But everything else was either booked or too far out of our price range to move. So we stayed but not before swearing to never return.
I haven't even bothered to mention the hotel breakfast because there isn't much to say about it. Stale cereal, generic (Aldi) brand breads and bagels, a few donuts and terrible coffee. No yogurt, one sad bowl of bananas, instant oatmeal and that was it. So, free or not, it wasn't worth it. Nevermind the broken ice machine, stale vending machine snacks, broken door lock, dirty handprints on the wall of our room, and on and on and on.
A truly disappointing and depressing place to stay.
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- Also Known As:
- Westfield Inn And Suites
- Westfield Hotel Lancaster