Booked reservations. Traveled 500 miles, arrived noon. "No rooms ready,we were full last night."...then, Kirsten informed us.. NO ONE will be checked in before 4PM. Several housekeeping staff "relaxing" in/around lobby area.? Couldn't one get a room cleaned? Kirsten, did not offer to get one room ready if we would wait. Kept repeating "check in is at 4." So, we decided to cancel. Desk clerk Kirsten, then inform us we would still have to pay for the room. What?, Pay, because of unprofessional hotel management or because they were unable or unwilling to clean a room? Come on, it's your business to have rooms ready, isn't it? You can tell me everyone staying decided to check out at exacty 12:00. Really? I want my money back. I am sure some one got my room...already paid for... and Holiday Inn sold one room twice! What a scam! We left, and will tell all we meet of the terrible way we were treated. 30 years of national and international travel and this is the rudest, most unprofessional desk clerk I have encountered. She wouldn't represent my company. Hey, if you want quality rooms, great service, cheaper prices, friendly atmosphere...book the Hampton Inn,even the Comfort Inn was more comfortable and less expensive. Everything about them beats Holiday Inn Express we've stayed at...hands down. Especially the beds.
- Official Description (provided by the hotel):
- We are the closet Comfort Inn to the Greenfield Corp. We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 90 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Choice Hotels, Expedia, Booking.com, Hotels.com, 5viajes2012 S.L., Evoline ltd, getaroom.com and Cancelon so you can book your Comfort Inn Lancaster - Rockvale Outlets reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
- Holiday Inn Lancaster
- Lancaster Holiday Inn