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“Overall pretty good!”

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Comfort Inn Lancaster - Rockvale Outlets
Ranked #15 of 40 Hotels in Lancaster
Certificate of Excellence
Reviewed 23 October 2013

Room was clean, staff friendly, we REALLY appreciated an early check in as we'd been on the road for several hours and were exhausted (thank you front desk clerk!!!). Rooms have fridge, microwave, coffee maker, ironing stuff, etc. Nice bath supplies like a vanity kit, mouthwash and the usual soaps and lotions. Flat screen TV's.

The only down is there were at least 2 bus loads of tourists (who were well behaved) but breakfast was a zoo. Not enough seating and only one breakfast hostess who was at her wits ends trying to keep things stocked and tables cleaned. She couldn't even make her way through the crowd to restock. If a hotel is catering to the mass loads then they need to have a solid plan for processing so many people.

I'd return here as it was convenient to shopping, attractions and food.

Stayed: October 2013, travelled as a couple
1  Thank Dustyduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 25 October 2013

Thank you for taking the time to review out hotel. We are glad you enjoyed your accommodations and the amenities we offer. Your comments regarding our breakfast service are greatly appreciated and we are working to improve our processes to ensure a better experience on your next visit.

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Reviews (445)
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236 - 242 of 445 reviews

Reviewed 14 October 2013

This place was good not great. Average. The rooms were large. Our room had a damp smell and feel. The microwave was ancient and Very dated, but did work. There were always plenty of towels in the room. Many places we have been seem to run short. The grout in the bathroom was dirty but I found the tub very clean and the caulk in tub area clean. Toilet seat should have been replaced long ago. It was very worn and rough feeling. The breakfast were good so my husband says. Not a breakfast person myself but he was very pleased. The location was awesome! Lots of places to shop and walk to. We got a lot of exercise. Bring some clothes pins. The bed is right next to the air and heading system under the window. I had the air blowing way to close to me. The curtains don't shut all the way. The shorter sheer part does. I had to clip the curtain part over part of the unit to keep it from blowing on me. The clothes pins helped out greatly. I would consider going back again. The price on hotwire was great. The other hotels for the most part didn't look as nice as the one we were staying. There were delicious cookies in the lobby desk waiting for us. I would most likely stay there again. The location was the best part. Hope this helps in you travel decision.

  • Stayed: October 2013, travelled as a couple
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1  Thank karacorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 31 October 2013

Dear karacorner,

Thank you for taking the time to convey your comments regarding your recent experience with us. It is always our goal to provide convenient and world class service to our guest. We are glad to hear your positive comments with our location as well as the breakfast. However, please accept our apologies for falling short of your expectations during your stay. Rest assured that these will be looked into and that your comments will be used to monitor future improvements needed.

Thank you again for staying with us and we hope to have another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed 20 September 2013

my husband and I travel to Lancaster a few times a year to go to the American Music Theater and to shop. this is right in the large shopping area and so convenient to the Theater.....We are always very comfortable here and this time was no different......although our room did have a slight mildew odor. We like it for the convenience - but it is starting to show its age and looks a little tired......with your room comes breakfast in the morning and this is a step up from cold Danish and coffee.......but they do not have someone preparing any fresh items, as many places of this type do, but for a quick bite it does the trick. The entire facility is extremely clean and the staff is always very helpful.....I would recommend it because of that and simply because it is so convenient.......

Room Tip: we like the first floor so you don't have to walk up a flight carrying your overnight bag in and...
  • Stayed: September 2013, travelled as a couple
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1  Thank christmas152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

The staff was very friendly....but we had a room on the first floor overlooking the pool. It was colder so I understand the pool being closed but when we walked into the room you were hit with the smell of chlorine. Then an odd smell under the chlorine smell. It was awful. It was not nearly as clean as I was expecting. We kept having to tell the kids to stay off the floor because it just didn't look clean. We have taken 2 separate trips in the last month. The first one we stayed at another hotel chain and I believe from now on I will stick with them.

  • Stayed: September 2013, travelled with family
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Thank Jessica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 7 October 2013

Dear Jessica W,

We appreciate you taking the time to share your thoughts and comments regarding your stay with us. This feedback is very helpful to us as we establish our best path to providing successful guest satisfaction.

While we are pleased to hear of your kind comments towards our staff, we would like to apologize for failing to exceed your expectations in regards to your guest room. We can assure you that your experience is not indicative of the quality we are known to provide. Our housekeeping staff strive to ensure our rooms are well kept and held to the highest standard. Nevertheless, we have shared your comments with our housekeeping team to ensure the issues you mentioned are addressed

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare

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Reviewed 12 September 2013

Our stay was good. Check in was fast! Our room was a great size but the beds were very hard. I'm so use to my pillow top mattress its difficult to adjust. Breakfast was average, with the usual cinnamon buns, cold cereal, hot coffee, etc. The eggs looked rubbery so I didn't try them, but the hot biscuits were nice. We had a heat wavy while I was there 90 degrees, but the out door pool was closed. My friends and I had lots of fun shopping! There are also a lot of choices for food within walking distance of the hotel. As for the service well I can't say that I saw many people that worked there. The front desk staff wasn't always out at the desk, but when they were they rarely said hi as we walked into the hotel.

  • Stayed: September 2013, travelled with friends
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1  Thank 46Mamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 29 September 2013

Dear Amy M,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable accommodations. Please accept our sincere apology for the issues you experienced with the room you received. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts as this is our best resource for improving the quality and services we offer.

Sincerely,

Joel B
Case Manager
IHGCare

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Reviewed 6 September 2013

We've been to many Holiday Inn Expresses and this one was not up to par. The bathroom was very small. The seat was not well attached and the shower curtain smelled bad. We felt that the room was a little less clean than expected. The beds were good and had a good night's rest. However, this is one HIE we'll avoid.

Stayed: September 2013, travelled on business
Thank R2C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

Great location to hit outlets. A bit crowed nothing to look at but stores. If shopping is your thing this is the place to stay. If your are looking for local pa Dutch life not the place to stay. Very busy area . U need to take a break leave the hotel and ride thought the country side.

  • Stayed: August 2013, travelled as a couple
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1  Thank Seth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 20 September 2013

Dear Seth M,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. My apologies for any disappointment you may have had. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare

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Additional Information about Comfort Inn Lancaster - Rockvale Outlets

Address: 24 S Willowdale Dr, Lancaster, PA 17602-1470 (Formerly Holiday Inn Express Lancaster - Rockvale Outlets)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Lancaster
#13 Family Hotel in Lancaster
Price Range: £61 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Lancaster - Rockvale Outlets 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
We are the closet Comfort Inn to the Greenfield Corp. We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 90 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. ... more   less 
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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