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“Location, Location, Location”

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Comfort Inn Lancaster - Rockvale Outlets
Ranked #16 of 39 Hotels in Lancaster
Certificate of Excellence
Baltimore, Maryland
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Location, Location, Location”
Reviewed 17 December 2013

Have stayed at this property in the heart of Lancaster many times, and over the years it has changed hands. I'm a big fan of Holiday Inn Express because of their value and consistent standards and this property fits right in. One of my friends left her phone in the room and what a surprise to find out the cleaning staff had turned it into management almost immediately. The location is perfect for shopping at the outlets. A nice breakfast is included in the price, and many restaurants are a short walk away.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise2900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 22 December 2013
Dear Louise2900,

Thank you for your review of your recent stay with us. We appreciate your continued patronage not only to our local hotel, but to the Holiday Inn Express brand. One of the things that sets us apart is the Express Start hot breakfast buffet that is complimentary with each stay. In the Spring 2014 the brand will be upgrading it to include some new healthy options such as more fruit items and an oatmeal bar.

I am glad that we were able to locate your friend's phone and return it to her promptly. I'm sure that most people would be lost without it.

Again, thank you for taking the time to share your experience with the TripAdvisor community.

Sincerely,
Brent Houp
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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425 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
delmarva
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 December 2013

This hotel is perfectly located to shopping , plays, etc. We as a family have stayed here for many years. The staff is always friendly , rooms are always clean , free breakfast is always fresh ! Overall A+++

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alboutfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 22 December 2013
Dear alboutfamily,

Thank you for taking the time to leave such kind words. I am glad to hear of your continued patronage with us. I will be sure to pass on your praises to the entire staff. We really do appreciate them!

Thanks again!
Brent Houp
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 December 2013

My kids and I recently stayed here. The room was dirty and had a foul smell to it. There were visible stains on the blankets that made it clear they had not been washed recently. The bathroom was dirty and had strange stains on the door. The hallway our room was off of was noisy, as doors slammed almost constantly for several hours beginning around 6:30am. The continental breakfast was mediocre at best. I have generally had good luck with the Holiday Inn Express, but I would not recommend this one.

Room Tip: Stay in a different hotel.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 22 December 2013
Dear A D,

Thank you for your recent feedback. I'm sorry to hear that you did not have a pleasant stay with us. The comments you left are not things that any guest should experience, and are not up to the standards that pride ourselves on. I will be discussing these items with the management team to ensure that they do not happen again.

Again, I apologize that we did not live up to our normal standards. I would like the opportunity to speak with you so that we can find a way to make up for your less than satisfactory experience. You can reach me at 717-293-9500.

Thank you,
Brent Houp
Guest Services Manager
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Levittown, Pennsylvania
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 December 2013

My wife and I were doing some pre-Christmas shopping at the outlets and came prepared to stay overnight if we so chose. This place was perfect. Room was very nice, very clean. The staff was excellent. We asked about a place to go for dinner, they suggested a place that was exactly what we were looking for and even printed out driving directions for us.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tneynop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 22 December 2013
Dear tneynop,

Thank you for your "Perfect" review! I am glad that you were able to get some Christmas shopping done and then stay with us and relax. Our location at the Rockvale Outlets is one of the main reason people choose to stay with us. As you also mentioned, we have many great restaurants nearby to choose from. Our front desk staff is always happy to be able to provide recommendations and give printed-out directions.

Thanks again for staying with us!

Sincerely,
Brent Houp
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston, Florida
Level Contributor
52 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 November 2013

Very attractive hotel situated in a park-like setting back from the busy highway, and within an easy walking distance of the outlet shops. The staff was wonderful, friendly and attentive. Our stay was very quiet and enjoyable. Our room was well appointed and super clean. I love the fact that the room air conditioners here include a "constant fan" setting, which is a huge asset for cancelling out noise, not that there was any. Sleep quality was excellent, beds very comfortable.

Breakfast was the usual high standard, and the Great room hostess really went out of her way to make us feel welcome. Although we didn't use it , there is a large outdoor pool that looked nice. This makes a very handy hotel for visiting the nearby Amish towns east of Lancaster. I would definitely stay here again when in the area.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dpohunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 26 November 2013
Dear dpohunter,

Thank you for your kind comments! As you mentioned, we are situated in a prime location for our guests. We are “right in the middle of things,” yet just far enough away from the busy highway. Our location is key for those looking for a quiet night’s sleep, but yet having many of Lancaster’s attractions nearby.

In regards to our free breakfast service, I will be sure to pass on your praise to our breakfast room attendants. I am sure they will appreciate it!

We are happy to hear that you plan to stay with us again on your next venture to Lancaster!
Again, thank you for staying with us and for your positive comments! We really appreciate it!
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Hagerstown, Maryland
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 November 2013

This hotel is very close to all the attractions in Lancaster as well as Site and Sound Theater.
It was a very nice place with all the accommodations that you would expect as well as breakfast included. The only bad thing I noticed is that there was a smell to the entire building. It smelled like it had an indoor pool but they did not. I even noticed it on my clothes when I unpacked when I got home. It was not offensive but there was an odor.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarah0263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 10 November 2013
Dear sarah0263,

We appreciate you taking the time to review your recent experience of your visit to Lancaster! As you said, along with many other TripAdvisor reviewers, our location is close to all the popular Lancaster County attractions, including Sight & Sound Theater, American Music Theater, Dutch Wonderland, and many Amish farm markets, etc.

I do, apologize, however for the pool-like odor that you experienced. Rest assured, we have corrected the problem.

We do hope that you will stay with us again during your next venture to Lancaster!
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Cicero, New York
Level Contributor
84 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 November 2013

It was so good to be able to shop and take your purchases back to your room. There were also many places to eat within walking distance as I was on a bus trip. There is a breakfast buffet which is nice. The room was clean and quiet.I would recommend it.

Room Tip: You might want to ask for a room not in the front of the building.
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pat m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 10 November 2013
Dear pat m,

Thank you for taking the time to review your recent stay at our hotel. As you mentioned, the location of our hotel being in the center of the Rockvale Outlets is key for those coming to Lancaster to do shopping. It is also very convenient as we have eight restaurants within walking distance to choose from.

We certainly do appreciate your kind comments regarding our free breakfast served each morning as well as the cleanliness of your room. It is items such as these that we pride ourselves on, and which set as above the competition.

Again, thank you for your review! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Lancaster - Rockvale Outlets

Property: Comfort Inn Lancaster - Rockvale Outlets
Address: 24 S Willowdale Dr, Lancaster, PA 17602-1470 (Formerly Holiday Inn Express Lancaster - Rockvale Outlets)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Lancaster
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Lancaster - Rockvale Outlets 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
We are the closet Comfort Inn to the Greenfield Corp. We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 90 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. ... more   less 
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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