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Comfort Inn Lancaster - Rockvale Outlets
Ranked #16 of 40 Hotels in Lancaster
Certificate of Excellence
Reviewed 26 July 2014

You can travel and feel safe at HOLIDAY INN. our stay was excellent. Most of the motels and hotels are always full. We did not call ahead as we just wanted to go to see the AMISH TOUR AND see how they lived their daily life. WE took the bus tour and it was very interesting. WE just needed a place to stay while we figured out where we were and where we were going. JUST a spur of the moment road trip.and yes we did get lost but HOLIDAY INN IS ALWAYS ON YOUR MAP

Room Tip: if you go to a hotel that has rooms on different levels the highest is the best. as people are not...
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  • Stayed: August 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 30 July 2014

Thank you Linda R!

Thank you for taking the time to share about your stay with us! I'm so glad to hear that we helped make your spur of the moment trip successful. As you now know, we are just minutes from all the Amish Country Attractions as well as plenty of shopping and restaurants.

We all look forward to your next trip and having you stay with us again!

Jennifer Abbas
Guest Service Supervisor

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198 - 204 of 451 reviews

Reviewed 25 July 2014

Very nice hotel. It is within walking distance if the American Music Theater, so you don't have to fight the crowded parking lot. Cookies upon check-in and breakfast served in the morning. It is also very convenient to the Rockvale outlets. It is actually on the same property.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank JeanHa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 8 August 2014

Thank you JeanHa,

Thank you so much for taking the time to share about your stay with us. I do hope you enjoyed your stay and the show at American Music Theater. I look forward to seeing you again for more shopping and to catch another great show!

Jennifer Abbas
Guest Service Supervisor

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Reviewed 22 July 2014

I stayed here for two nights, and my friend and I found the beds to be so comfortable! The room was very spacious and clean. Glad to have a fridge. The people at the front desk were very friendly. The free breakfast was ok, but I don't eat much for breakfast anyway. The hotel is in a great location, right beside the outlets!

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Amcdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 19 August 2014

Dear Amcdon,

Thank you for taking the time to review our hotel and we are thrilled to know you enjoyed your stay with us.

Come back and visit soon.

Sincerely,

John R. Watts
General Manager

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Reviewed 19 July 2014 via mobile

We chose this hotel on a spur of the moment trip. We paid over $160, and what we ended up with was a bug infested room with either mold or heavy debris built up in the a/c.

When staying at a Holiday Inn express, I expect clean rooms, no bugs, and no mold or excessive dust. I don't think that's to much to ask for. We've already captured and released a roach, a centipede, and some unknown specimen.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Imagine20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 23 July 2014

Hello Imagine20.

First and foremost, I'd like to apologize that your stay with us did not meet your expectations. I am forwarding the details about your comments to my maintenance and housekeeping departments. I would hope that you'd give us another chance to prove our standards and hospitality.

Thank you for your time,

Jennifer Abbas
Guest Service Supervisor

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Reviewed 18 July 2014 via mobile

Selected this HI Express after a long car ride. Nearby outlets just an added bonus. Room clean but a little dated. Good rate. Employees nice and polite. A plus for me. Breakfast was nice. Just what was needed for an overnight stop.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Cog3164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 23 July 2014

Hello Cog3164,

Thank you for taking the time to share about your stay. I'm so glad to hear that we made your quick overnight stop comfortable. I hope that next time you're passing through the area that you'll give us a call.

Jennifer Abbas
Guest Service Supervisor

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Reviewed 10 July 2014

The furniture and fixtures should be replace. Great location for attractions and shopping. Many nearby-restaurant to eat. The evening staffer(approximately at 8pm) on the 3rd of July was not very friendly. At check-in at about 2pm the front desk staffer was extremely helpful and cordial . The breakfast bar was average. The rooms were ok nothing "outstanding". If they want better reviews they should certainly make some serious changes

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank bnshirt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 11 July 2014

Dear, bnshirt,

Your comments are appreciated and we thank you for taking the time to review our hotel. In the coming months you will see many improvements including all new furniture in the rooms and the public spaces of the hotel.

I do apologize for the service issue you experienced with our evening staff that is not normal and I will make sure we address it to ensure it does not happen in the future.

I would hope that you will give us a second chance to show you we listen to our guest comments.

Sincerely,

John R. Watts
General Manager

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Reviewed 2 July 2014 via mobile

We have typically stayed at this location every year while visiting Lancaster.

The property is in the middle of the outlet action with restaurants close buy.

The room was well a room. Furniture and fixtures are becoming quite dated. Cleanliness was about what you would expect from the brand. The one major inconvenience with the room was the bathroom. The toilet needed several flushes just to get rid of waste. There is a fridge and microwave in the room however the fridge acted more of a freezer with no apparent way of controlling the temperature.

The kids enjoyed the pool but commented that more shade would be welcomed.

Breakfast on the first day, Saturday was a challenge. It was very busy and the attendant was having a challenge in keeping up. The pancake maker was out of order and appeared to have been that way for at least a week. The second day where the hotel was less busy was a little better, however supplies appeared to have been diminished.

The real disappointment this trip was the staff. My interaction with all of the staff, from the front desk, to housekeeping to the breakfast attendant were all less than great. All of the staff appeared to be unhappy with their roles. After 30 plus years in the service industry this responsibility must be that of management.

Will we stay here again? Probably.

Do I feel that you get value for what you pay? Not so much.

Special call out to James who was doing his best however you could tell he was overwhelmed.

Location 5/5
Value 3/5
Cleanliness 4/5
Comfort 4/5
Amenities 5/5
Wi-Fi 5/5

Stayed: July 2014
3  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Guest Relations Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 6 July 2014

Hello Mark S.,

Thank you so much for taking the time to share about your stay. Many of the concerns you had mentioned are being addressed with our upcoming renovation. We will be expanding our breakfast area to better accomodate our busy times and the pool area is going to get a face lift with better seating and recreational space. I do hope you'll be back to see the changes!

I will be sure to address the staff issues and apologize that we did not wow you during your stay.
I will also pass along your comments to James.


Thanks again and hope to see you again soon!


Jennifer Abbas
Guest Service Supervisor

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Additional Information about Comfort Inn Lancaster - Rockvale Outlets

Address: 24 S Willowdale Dr, Lancaster, PA 17602-1470 (Formerly Holiday Inn Express Lancaster - Rockvale Outlets)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Lancaster
Price Range: £59 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Lancaster - Rockvale Outlets 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
We are the closet Comfort Inn to the Greenfield Corp. We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 90 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. ... more   less 
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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