We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Clean Hotel - Wonderful Hospitality”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Comfort Inn Lancaster - Rockvale Outlets
Ranked #15 of 39 Hotels in Lancaster
Certificate of Excellence
Vineland, New Jersey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Clean Hotel - Wonderful Hospitality”
Reviewed 8 August 2014

We visited in July 2014 for our anniversary. The room, pool and entire facility was clean and neat. The hotel staff was warm and friendly. Tiffany at the front desk was exceptional! After chatting with her, she offered a suggestion for dinner, even made the reservation for us. It was wonderful! We will definitely stay here again! Bonus: Tiffany signed us up for the rewards program which gave us the ability to have a later check out time .... so much appreciated!

Room Tip: "Poolside" rooms, literally have a door right to the pool .... very nice!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 18 August 2014
Dear Sharon D.

It is always wonderful when a team member exceeds our guests expectations. Tiffany is an outstanding member of our team and I will make sure she personally sees your acknowledgement.

So glad we could be apart of your anniversary plans and visit to beautiful Lancaster county.

Sincerely,

John R. Watts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

423 reviews from our community

Traveller rating
    169
    143
    54
    43
    14
See reviews for
167
122
11
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Jackson, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

We stayed here after a day of shopping in Lancaster. Loved the location, as we were able to walk around the outlets and dine out within walking distance. The hotel itself was not bad. The room was clean. The person checking us in was not very helpful. I asked to pay cash for the night and he charged my credit card, which could not be reversed for a few days. Other than that, I would recommend this place for a night out in Lancaster.

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank mooddeegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 19 August 2014
Dear mooddeegirl,

Thanks for taking the time to review our hotel. Being centrally located within the Rockvale Outlets does have its perks like 90 factory direct stores along with 8 nationally franchised fast & full services restaurants.

My sincere apologies for the inconvenience you experienced during check in.. traditionally it is a seamless process whether you pay cash or credit card. We will review the proper procedures with the staff to ensure no one else is effected the way you were.

Sincerely,

John R. Watts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport News, Virginia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2014

You can travel and feel safe at HOLIDAY INN. our stay was excellent. Most of the motels and hotels are always full. We did not call ahead as we just wanted to go to see the AMISH TOUR AND see how they lived their daily life. WE took the bus tour and it was very interesting. WE just needed a place to stay while we figured out where we were and where we were going. JUST a spur of the moment road trip.and yes we did get lost but HOLIDAY INN IS ALWAYS ON YOUR MAP

Room Tip: if you go to a hotel that has rooms on different levels the highest is the best. as people are not...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 30 July 2014
Thank you Linda R!

Thank you for taking the time to share about your stay with us! I'm so glad to hear that we helped make your spur of the moment trip successful. As you now know, we are just minutes from all the Amish Country Attractions as well as plenty of shopping and restaurants.

We all look forward to your next trip and having you stay with us again!

Jennifer Abbas
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MD
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 July 2014

Very nice hotel. It is within walking distance if the American Music Theater, so you don't have to fight the crowded parking lot. Cookies upon check-in and breakfast served in the morning. It is also very convenient to the Rockvale outlets. It is actually on the same property.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank JeanHa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 8 August 2014
Thank you JeanHa,

Thank you so much for taking the time to share about your stay with us. I do hope you enjoyed your stay and the show at American Music Theater. I look forward to seeing you again for more shopping and to catch another great show!

Jennifer Abbas
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 22 July 2014

I stayed here for two nights, and my friend and I found the beds to be so comfortable! The room was very spacious and clean. Glad to have a fridge. The people at the front desk were very friendly. The free breakfast was ok, but I don't eat much for breakfast anyway. The hotel is in a great location, right beside the outlets!

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Amcdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 19 August 2014
Dear Amcdon,

Thank you for taking the time to review our hotel and we are thrilled to know you enjoyed your stay with us.

Come back and visit soon.

Sincerely,

John R. Watts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 July 2014 via mobile

We chose this hotel on a spur of the moment trip. We paid over $160, and what we ended up with was a bug infested room with either mold or heavy debris built up in the a/c.

When staying at a Holiday Inn express, I expect clean rooms, no bugs, and no mold or excessive dust. I don't think that's to much to ask for. We've already captured and released a roach, a centipede, and some unknown specimen.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Imagine20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 23 July 2014
Hello Imagine20.

First and foremost, I'd like to apologize that your stay with us did not meet your expectations. I am forwarding the details about your comments to my maintenance and housekeeping departments. I would hope that you'd give us another chance to prove our standards and hospitality.

Thank you for your time,

Jennifer Abbas
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turnersville
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 July 2014 via mobile

Selected this HI Express after a long car ride. Nearby outlets just an added bonus. Room clean but a little dated. Good rate. Employees nice and polite. A plus for me. Breakfast was nice. Just what was needed for an overnight stop.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cog3164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LNSSW_Admin, Front Office Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review, 23 July 2014
Hello Cog3164,

Thank you for taking the time to share about your stay. I'm so glad to hear that we made your quick overnight stop comfortable. I hope that next time you're passing through the area that you'll give us a call.

Jennifer Abbas
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lancaster hotels
1.0 mi away
Country Inn & Suites By Carlson, Lancaster (Amish Country)
0.5 mi away
Comfort Suites Amish Country
Comfort Suites Amish Country
#14 of 39 in Lancaster
4.5 of 5 bubbles 493 reviews
6.3 mi away
Eden Resort and Suites, BW Premier Collection
Show Prices
Show Prices
Show Prices
0.4 mi away
Fulton Steamboat Inn
Fulton Steamboat Inn
#2 of 39 in Lancaster
4.5 of 5 bubbles 1,862 reviews
1.8 mi away
Wingate by Wyndham Lancaster / PA Dutch Country
1.8 mi away
Country Inn of Lancaster
Country Inn of Lancaster
#16 of 39 in Lancaster
4.0 of 5 bubbles 374 reviews
Show Prices
Show Prices
Show Prices

Been to Comfort Inn Lancaster - Rockvale Outlets? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Lancaster - Rockvale Outlets

Property: Comfort Inn Lancaster - Rockvale Outlets
Address: 24 S Willowdale Dr, Lancaster, PA 17602-1470 (Formerly Holiday Inn Express Lancaster - Rockvale Outlets)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Lancaster
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Lancaster - Rockvale Outlets 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
We are the closet Comfort Inn to the Greenfield Corp. We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 90 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Priceline, Odigeo, Hotels.com, Traveltool, S.L.U., getaroom.com, Evoline ltd and Cancelon so you can book your Comfort Inn Lancaster - Rockvale Outlets reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing