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Comfort Inn Lancaster - Rockvale Outlets
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Reviews (464)
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All reviewsholiday inn expressfront deskoutlet mallthe american music theaterolive gardenroom was cleancracker barrelthe breakfast areanice hotelstay there againhotel is locatednice outdoor poolfree breakfastwithin walking distanceyogurtsight sound theaterrefrigerator and microwave
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428 - 433 of 464 reviews
Reviewed 20 October 2008

Great location, clean and comfortable room, hearty breakfast selection and John, the General Manager, is the best. He supplied us with teddy bears, chocolate covered pretzels and great ideas for a family-fun 2 day stay. Would definitely stay here again.

  • Stayed: October 2008, travelled with family
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1  Thank travelingmomcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2008

My wife and I, along with another our friends, visited the Holiday Inn Express for two nights (9/13 - 9/15). We visit Lancaster, staying at this hotel, three or four times a year. As with our other visits, the staff was excellent. The front desk people were very helpful and accomodating. As others have mentioned, if you like outlet shopping, you cannot stay at a more convenient hotel as the stores and many restaurants are within easy walking distance.

While my wife and her friend went outlet shopping, the guys stayed behind and enjoyed the beautiful pool. It was very relaxing as we basically had the entire pool area to ourselves for a few hours. We enjoyed the pool for at least an hour each day. Fortunately, the weather was beautiful; very warm for the late-summer.

The rooms are very clean and comfortable. We thought the beds were quite comfortable as we both slept very well. The breakfast area is well-stocked, with the food constantly being replenished. We are looking forward to our December visit.

  • Stayed: September 2008, travelled with friends
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2  Thank rick1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2008

We arrived in Lancaster at midnight. At that hour, with no reservation, we said we'd take anything - even a smoking room. And we got lucky. A cancellation at the Holiday Inn express meant there was a room for our family of 4.

The man working the front desk was fantastic - I wish I'd gotten his name. He was very pleasant and helpful and seemed genuinely interested in ensuring we had a pleasant stay. The room was nice, with comfortable bedding and nice decor. Best of all it was clean!

Nice outdoor pool with plenty of clean towels available. Good breakfast. Pleasant staff constantly ensuring a full buffet.

This hotel is located in the parking lot of a large outlet center. If you like outlet shopping, I highly recommend this location. Amish attractions as little as 1/2 mile away. About 15-20 minutes to Intercourse and Bird in Hand - a beautiful ride. Close to all major chain restaurants and fast food. About 5 minutes from Dutch Wonderland.

I can't say enough how fantastic that staff was at this hotel! Better than I've experienced in a long time.

  • Stayed: August 2008, travelled with family
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1  Thank seeyouinmytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2008

My aunt and I stayed at the Holiday Inn Express right after Memorial Day. The room was very clean, the beds were comfortable and firm, and the linens and towels were abundant and fresh.

The hotel has a typical Holiday Inn Express breakfast that includes pastries, toast/muffins, several cereal selections, and hot eggs. Everything was fine except the eggs. We thought they might be powdered eggs or pre-cooked. At any rate, they were not very good.

Service was excellent from the desk staff to the room attendants. The outside pool looked inviting, but it was still a bit chilly outside to check it out.

This hotel is right in the middle of the outlet mall, so if you are shopping, you are in luck!

  • Stayed: May 2008, travelled with family
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1  Thank coconutsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2008

Good location. Comfy room. Mini fridge in room. Nice staff. Good free breakfast. The only problem in a 8 day stay was something came up "lost"...then, after complaining, was "discovered" by housekeeping the next day. In fairness, management was very nice about the situation and was able to more or less resolve the issue rather well. The manager could have just blown us off (which we fully expected frankly) but did not to their credit.

  • Stayed: April 2008, travelled as a couple
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3  Thank LutefiskHater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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