I am as we speak in the presidential suite, oh my. We were at first in the arts suite, but the air conditioner apparently leaked all over the floor. The BEST desk person in the hotel, Cindy upgraded us. If you are used to luxury hotels with great staff, this is not the hotel. Room service is next to none. Most staff at the desk are clueless. We normally stay at the edge at fagers in o.c. Md, We work hard for our money and expect better service for this high dollar KRAFT HOTEL. Nice art but we want SERVICE!!!!
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