As a native of Lancaster, I return frequently to visit family and always have to stay in either a B&B or chain hotel. Finally, Lancaster has started reclaiming their wealth of old buildings (after leveling dozens of historic buildings over the decades!) The hotel is casual and comfortable. The staff seems to be a bit preoccupied and only available to do the bare minimum. I provided a credit card when checking in, but told them I would be using a debit card upon checking out. They charged 2/3 of the bill halfway into our stay on the credit card, then they were too busy to correct their mistake upon check-out. They have a nice patio area, but it seems to only be accessible through the restaurant at night, so you are not welcome to have a drink out there in the evening. The breakfast is just so-so. They need to add more fresh fruit, plain yogurt, healthier bread selection and more cereals. The beds are comfortable and the bathroom good-sized. There isn't a small safe, so watching after your valuables is a bit of a worry. We would stay there again, but would hope to see the staff elevate their professionalism, and be more aware of their guests. Our total bill was over $1400 and no one ever acknowledged our stay in anyway. In fact, the day before we checked out, and I asked for a bottle of water at the front desk & they charged me $2, thenyelled across the lobby to ask me what my room number was in front of several strangers. Since I'd given them cash for the water, I thought it odd they needed my room number and would use such little discretion. You can walk to almost any downtown location from the hotel which is an added plus!
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