The rooms are not what are online advertised. We booked with Expedia to get the room with jet tub. When checking in we were informed that room is not available and can't be booked on line?? Took room given and found out the rates including the pet fee was more than told to us when booking as well. The whole experience was so misleading. A real scam!! Got to the room and thought we were going to get sick. There is no picnic or area for pets, only a dingy parking lot with high weeds and gravel. The room smelled of mold and mold covered the bathroom which was not cleaned. Bugs in tub and flies all around. Non smoking sign on door but ashtray in room with a smoke detector that did not work. Bathroom light flickered and made sizzling sound. Other lamps had cords frayed and taped. Chairs, bedspread torn. Holes and patches all over walls. Spit over the mirrors. Towels full of brown and yellow stains. Microwave burnt marks all over. Carpets very dirty and decor very trashy nothing matched, everything torn and stained. Never stayed more than an hour and wanted to leave. We were told very rudely there were no refunds and the best that could be done was a one night refund. We were charged one night and a high pet fee, not the one given when booked online. The only reason for refund is we said we would report this. We had to find in the middle of the night another place which was near impossible on a busy weekend and with a pet. We should have not had to pay anything and I would like my money back!! Don't false advertise and blame someone who books for you and say it is not available when you even have the same picture on the counter.... That is False advertisement!!!
- Official Description (provided by the hotel):
- The Americas Best Value Inn of Lancaster Pennsylvania, the oldest inland city in the United States. Located only one mile from the historic downtown area and one quarter mile from Franklin and Marshall College, we are conveniently near Lancaster's museums, restaurants and the Fulton Opera House. Our Inn is surrounded by Dutch Country and charming Amish Farms. After a day of business or leisure, relax in our well appointed guestrooms. We proudly feature high speed Internet and refrigerators in all of our rooms. Make your next stay your " Best" at the Americas Best Value Inn of Lancaster. ... more less
- Reservation Options:
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- Also Known As:
- Americas Best Value Hotel Lancaster