Recently made a reservation requesting a Handicapped Accessible room. We were given a room with a King Bed that was the size of a postage stamp. My rollator walker did not fit in the room door without folding it up. The bathroom was even SMALLER. NO rails on the wall, and a TOILET that was practically on the floor it was so low. When we went back to the desk they offered other rooms, but none were accessible rooms. The desk clerk was very nice but finally admitted they had only ONE handicapped room in the hotel. I never would have made a reservation there if they had said no handicapped rooms were available. To pass off a non handicapped room as handicapped is not acceptable. There is a reason people need handicapped rooms, not other rooms passed off as handicapped. The hotel did credit my account for the deposit, as we did leave without staying there.
- Official Description (provided by the hotel):
- Conveniently situated at PA Route 30 and Centerville Road, Heritage Hotel - Lancaster has been hosting local and regional guests for nearly 40 years. Enter the freshly redecorated lobby to experience a Lancaster County welcome that delivers a comfortable environment, a great night’s rest, and helpful, professional service. Ask about the remodeled rooms that feature new mattresses, premium pillows, new bed linens, tiled showers and other enhancements that make a comfortable, stress-free stay. The hotel is full-service, featuring Loxley’s Restaurant & Bar plus free Wi-Fi and fitness room. In the summer, kids and grown-ups alike enjoy the outdoor pool. Guests of Heritage Hotel - Lancaster benefit from easy access to the major east/west corridor PA Route 30. Tourism centers and the historic downtown are just minutes away. Centerville Road, running north/south, leads into fast-growing commercial/industrial centers. The hotel is also minutes from the Lancaster’s robust college community including Millersville University, Franklin & Marshall College and Lancaster Bible College—making it a great choice for parents, alumni and other campus visitors. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Booking.com, TripOnline SA, getaroom.com, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Heritage Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Heritage Hotel Lancaster
- Park Plaza Lancaster