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“The Desmond was a great choice for our wedding accommodations!” 5 of 5 bubbles
Review of The Desmond Hotel Malvern

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The Desmond Hotel Malvern
Ranked #5 of 7 Hotels in Malvern
Media, Pennsylvania
1 review
“The Desmond was a great choice for our wedding accommodations!”
5 of 5 bubbles Reviewed 30 July 2013

My (now) husband and I chose the Desmond Hotel for some of our wedding needs. When I first walked into the hotel, I was impressed by the decor and by the front-desk hospitality. The employees were very helpful during the shuttle and out-of-town guest planning process. They took the time to give us a tour of the hotel as well as show us the rooms. It was nice to have one-on-one attention :) On the day of our wedding, we used the shuttle service a few times (to the church and from the reception to the hotel) and each time the drivers arrived on time and were very friendly.

Let's move onto the rooms; our room was great! The beds were very comfortable and our room, in whole, had a very cozy, relaxed feel. In fact, all of our guest, who stayed at the Desmond, commented how much they enjoyed the hotel. From having a few drinks and a bite to eat at the Fox and Hounds, to sleeping, to morning brunch - everyone had nice things to say, and so do we.

You should definitely consider the Desmond Hotel, if you are planning an event or just want to stay somewhere nice while visiting the Malvern area.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Chain, General Manager at The Desmond Hotel Malvern, responded to this review, 31 July 2013
Dear Guest,

Thank you for choosing the Desmond and for you feedback. I have already shared your feedback with our team, it is very uplifting to pass on the positive comments. They were welcomed and appreciated. I am glad we could help with a most memorable weekend.

Sincerely,
Michael Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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260 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Malvern, Pennsylvania
Level Contributor
66 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 25 July 2013

Dinner on the deck was FANTASTIC! We were a table of four. We had several apps (gazpacho, tuna, bruchetta) and two of us had the grouper - outstanding! My husband had the filet and crab cake and didn't leave a bite. He said he could cut the filet with a fork! Our server was pleasant and very competent and listening to the Sounds of Sinatra (Paul Martone does as amazing Sinatra!) was the cherry on top!

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lindas6665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Chain, General Manager at The Desmond Hotel Malvern, responded to this review, 31 July 2013
Dear Guest,

Thank you for your business and your positive feedback! I have shared your review with our staff, and we all hope you and your friends will return again.

Sincerely,
Michael Chain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
Level Contributor
250 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 22 July 2013

There were 4 wedding blocks the weekend we were there and this hotel did not skip a beat. Rooms were great, the block rate was excellent, staff is very helpful and friendly, parking is ample. After-party in the Fox and Hound as well as the lounge area was perfect. Thanks to the great staff for their work and pleasant attitudes. Pillows and beds are extremely comfortable and linens/towels nice, too.

Room Tip: If anyone in the party has difficulty walking distances, ask the front desk to assign a room close t...
See more room tips
  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank foodie50Ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Chain, General Manager at The Desmond Hotel Malvern, responded to this review, 25 July 2013
Dear Guest,

Thanks for your business and your positive feedback, I am so pleased you enjoyed your stay. Come back any time!

Sincerely,
Michael Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 July 2013

We recently stayed at the Desmond to attend a wedding reception there. Everything was perfect.

From the people at the front desk to the servers at the reception, it was friendly and professional.

The food was great and the room clean and large. The four poster bed with canopy was quite cute.

  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank William O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Chain, General Manager at The Desmond Hotel Malvern, responded to this review, 25 July 2013
Dear Guest,

Thanks for choosing the Desmond, we appreciate your business and your compliments of our staff, delicious food and clean rooms! Come back anytime!

Sincerely,
Michael Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Havertown, Pennsylvania, United States
1 review
3 of 5 bubbles Reviewed 15 July 2013

My wife and I got the "Romance Package" for a night away from the kids for our anniversary.
The room itself was okay. The bathroom was less favorable with one of the worst showers I have ever had in a hotel. The water just sort of dribbled out of the showerhead. I don't know how many people feel about this but it usually a make or break for me in a hotel. The bed was fine.

The real issue we had over the course of our stay was really mostly not an issue with the hotel itself but the other guests. Apparently we were sharing our floor with some travelling lacrosse team made of 15-16 year old boys and they were EVERYWHERE during our stay.

When we checked in, they were playing poker in the lobby and the concierge had to pause while talking to us twice because we wouldn't have been able to hear him over the yelling. Nothing was done to make the group quiet or calm down.

After going to our room and unpacking, we decided to relax with a swim/hot tub session before dinner. When we got down there, there were 3 more teenaged boys in the hot tub. That was fine. They were guests and had every right to use the hot tub as well. It was the fatc that after an hour of waiting, they still were in there, and then they were joined by about 8-10 of their friends. Then we realized that half of them were spitting into cups (chewing tobacco). We were thoroughly grossed out and decided to forgo the hot tub, which was disappointing. THEN, some older gentleman came in who seemed to be some sort of lifeguard (?). He was definitely a staff member because he called down a maintenance man to make the hot tub hotter for the dozen teen boys piled into it. He never did anything about the dipping so I guess that's normal behavior for this hotel. I also saw a man spitting into a cup at the brunch the next morning (while having a beer cleverly hidden STILL IN THE CAN but stuck into a paper cup, classy) so...

To top it all off, it seemed some of the kids were in the room across from us. We had a good laugh when we noticed the "10 PM Silence Curfew" signs in the hallway the next morning.

The brunch\Fox and Hound IS pretty great though.

So, all in all, wouldn't make this my first choice the next time we decided to get away for a night.
Not entirely the hotels fault, but they could have taken the non-lacrosse playing guests stays into consideration when dealing (or not dealing, in this case) with the raucous young male guests.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sam_R1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Chain, General Manager at The Desmond Hotel Malvern, responded to this review, 25 July 2013
Dear Guest,

Thank you for staying with us last weekend. I was here the entire weekend and it was certainly very busy. I will correct the shower immediately, thanks for letting me know. We most certainly don't want you to take a substandard shower. In the future please feel free to talk to any one of my team, they will react quickly to any concern you may have.

We really tried hard to arrange the different guests accordingly, we were at 100% capacity and it was difficult to do so. We consistently engage with all of our clients no matter their purpose of travel and set an expectation of respect for fellow travelers. I can see from your profile you are local, please feel free to stop by the hotel and ask for me, I am happy to buy you a beer.

Sincerely,
Michael Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, AL
Level Contributor
109 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 23 June 2013

Attended a two-day workshop here in June, stayed two nights. While the hotel offered some advantages (very good breakfast and snacks for attendees in the conference center, no need to commute from hotel to workshop, walking trail adjacent to hotel), it also seemed wanting in some areas. Refrigerators only available on request (note: no freezer compartment in the one placed in our room), very far from Philly attractions, small bathroom with cluttered surfaces. Conference room assigned to our group seemed small relative to group size, and some chairs we sat in were broken. Beds seemed too soft. Not the worst hotel experience, but not great relative to other similar venues.

  • Stayed June 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ALALtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Chain, General Manager at The Desmond Hotel Malvern, responded to this review, 25 July 2013
Dear Guest,

Thanks for your business, and your comments. I will address both the positive and the constructive ones with my team, we will improve and change what we can control. Please know there are many attractions locally the next time you choose to return to Malvern. All are listed on the website and our concierge team will be happy to help you plan your visit next. We are a little over 20 miles and a convenient train ride away from many fantastic Philly destinations. Please consider us for your future trips to Malvern.

Sincerely,
Michael Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tarpon Springs, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 11 June 2013

I would recommend this hotel for its beautiful location and landscaping.
The furniture is the room was older and outdated, not just the decor. There used to be a refrigerator in the room but ours was missing.
The staff was friendly.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Barbara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Chain, General Manager at The Desmond Hotel Malvern, responded to this review, 25 July 2013
Dear Guest,

Thank you for your review and comments, I am glad you enjoyed your stay and that you appreciate our beautiful location. We are a colonial style hotel with a classic look and feel and we are proud of our welcoming ambiance. Next time you visit the King of Prussia / Malvern area we should be complete with our renovation, and we would welcome your return.

Sincerely,
Michael Chain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Desmond Hotel Malvern

Property: The Desmond Hotel Malvern
Address: 1 Liberty Blvd., Malvern, PA 19355
Phone Number:
Region: United States > Pennsylvania > Malvern
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 7 Hotels in Malvern
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Desmond Hotel Malvern 3.5*
Number of rooms: 194
Official Description (provided by the hotel):
Welcome to a one-of-a-kind hotel, conveniently located in one of Pennsylvania's most scenic and historic settings. From the moment you walk in, you'll know why guests tell us The Desmond is the best part of traveling. It's a difference you can taste, whether you're savoring fresh seafood and prime steaks in The Hunt Room, hot off the grille seasonal favorites on our Sunset Grille deck, or relaxing with cocktails, snacks and casual fare in our authentic English pub, the Fox and Hounds. Above all, it's an experience that removes you from the distractions of everyday life, and surrounds you with the quiet pleasures you deserve. ... more   less 
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Also Known As:
Desmond Hotel Malvern
Malvern Desmond Hotel

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