We had a fairly negative experience during our stay here due to a few reasons. Reason number one for our dissatisfaction was that at booking we were told that there would be plenty of space in the room for our pack-n-play but that far from correct and I felt misled. We ended up having to put our pack-n-play (with our baby) inside the room closet due to the size of the room. The room suffered from a lack of space in general compared with the assorted other rooms we had on this vacation trip. In addition the beds were not very comfortable for any of the other three of us. The free breakfast was not up to the usual standards, it was very mediocre, which was disappointing. Plus the waffle maker was out of order during the several days we were here; that did not make our 9 yr son or us happy to say the least.
I did look into another room while it was being cleaned and we seemed to be missing part of a partition / wall that might have helped our room comfort situation. All in all not a reason was found with this HIE to make us want to return here except for the location and our housekeeper.
The housekeeper was great - so helpful and kind - and she did a wonderful job! Each and every morning upon seeing me she would come by and greet me / us in a cheerful manner. She always asked what she could do to make our stay better. This was very much appreciated and she is a real asset to this business.
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- Also Known As:
- Holiday Inn Express & Suites - Harrisburg West Hotel Mechanicsburg
- Holiday Inn Express And Suites - Harrisburg West