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“Not even in Motel Room Standard”

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Park Inn by Radisson Harrisburg West
Ranked #11 of 13 Hotels in Mechanicsburg
Reviewed 14 July 2014

We stayed in room# 1225 & 1226. When I checked in, hotel receptionist told us that they have elevator to go to 2nd floor. But, that is not true.

We used staircase which was in terrible state of lot of stains from different beverage spills. Second floor corridor was patching out and scary to walk with kids. We saw bunch of peoples (at least 10) were standing to-gather in corridor and enjoying alcohol with cigarettes. This is not acceptable for non-smoking rooms section.

Once we entered in the rooms, we smelled stinky odor comes not only from floor but from bed too. This hotel turned our vacation as a nightmare. I wonder how this hotel has got 3 star which doesn't even have quality of getting 1 star.

Room Tip: Don't select this hotel.
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank sankarjune14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drew C, Manager at Park Inn by Radisson Harrisburg West, responded to this reviewResponded 17 July 2014

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We will look to address the issues with guest smoking in Non smoking areas immediately. To discuss your stay further, please contact the hotel directly, and ask for Drew Clare, Rooms Division Manager

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457 - 463 of 749 reviews

Reviewed 13 July 2014

We stayed for 3 nights. The first full day we were here, we didn't leave the hotel until noon. I had to stop at the front desk to resolve a billing issue and I informed them that we were just leaving and to please clean the room. When we got back around 10 that evening, our room was not touched. We had to call down to the front desk for towels and washcloths. No apology. No washcloths when they brought the towels up.
When we left the next morning we called down and nicely asked that our room please be cleaned that day, again no apology. We asked about comment cards which they then informed us the only way to do a review is online. My boyfriend then received a phone call shortly after we left the room apologizing for the inconvenience and assured us our room would be cleaned that day (which it was). My main point is we are paying for the services which had not been performed. I understand we left the hotel late but I made it a point to ask to have our room cleaned. The only apology we received was when we asked about doing a review.
We also had an issue with flies, ants, and gnats in the room. Our deadbolt didn't work and we had to borrow a do not disturb sign as there wasn't one in the room. The water pressure in the shower was close to non existent.
On a positive note, the beds are comfy, the a/c works great, and the room came with a mini fridge and microwave.

  • Stayed: July 2014
    • Location
    • Rooms
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Thank CourtoC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

My son and I stayed one night. We stayed in room 1200 in the main building on the second floor. It was very quiet. The grounds were beautiful. We used the outdoor pool and had a great experience. The front of the hotel faces the busy street, but the back is on an open lot with the pool, mini golf, sand volleyball etc.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Erica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

we joined the tour and was selected to stay at this hotel. This hotel was not even worth with 2 stars. There were flies and mosquitos in the room. The bath tub was clogged with water while taking showers. The room was not clean.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
2  Thank Wils0n88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drew C, Manager at Park Inn by Radisson Harrisburg West, responded to this reviewResponded 17 July 2014

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Park Inn by Radisson standards. To discuss your stay further, please contact the hotel directly, and ask for Drew Clare, Rooms Division Manager

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Reviewed 8 July 2014

Park Inn is located in a great spot to get around. The hotel was definitely two stars -- bare bones, no frills! Our toilet wasn't working when we got there and they sent someone up and it was fixed within the half hour. Restaurant seemed fun, beds were horribly uncomfortable. It was good enough for three days, but not the hotels I'm accustom to.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Lisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

Restroom floor and tub were not clean. Only two towels provided. No bed skirts to cover aged boxsprings. Not enough outlets. No breakfast. I was disappointed based on it's 3 star rating. One of the end of bed coverlets were missing .

  • Stayed: July 2014
    • Value
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    • Rooms
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Thank Canambabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drew C, Manager at Park Inn by Radisson Harrisburg West, responded to this reviewResponded 9 July 2014

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or after your next stay.

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Reviewed 2 July 2014

The hotel certainly is not 3 stars. Our room was adjacent to the hotel laundry and when the commercial washer went into spin cycle, it sounded like a helicopter was landing on the roof! There were flies in the room.

  • Stayed: June 2014, travelled with family
    • Value
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2  Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drew C, Manager at Park Inn by Radisson Harrisburg West, responded to this reviewResponded 3 July 2014

Dear Mike K,

Thank you for taking the time to share your feedback from your recent stay. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
We will look to address the sound from the laundry room and the issue with the flies. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or after your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Harrisburg West

Address: 5401 Carlisle Pike, Mechanicsburg, PA 17050 (Formerly Holiday Inn Harrisburg West)
Phone Number:
Region: United States > Pennsylvania > Mechanicsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Mechanicsburg
Price Range: £59 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Inn by Radisson Harrisburg West 3*
Number of rooms: 219
Official Description (provided by the hotel):
100% Smoke Free Hotel sits on 22 acres of land and has shopping, theaters, restaurants and other activities within a 1 mile radius. Offers Indoor and outdoor pool, 24 Hour on-site fitness center, 24-hour business center and on-site laundry facilities. There is over 16,000 square feet of meeting space, Picnic Groves, Outdoor Courtyard, Mini-golf course, sand volleyball courts, Softball field. - Home to 3 different places for food, drink and entertainment. Blarney's Irish Pub is a great place for dinner and a pint, Whiskey Ridge Saloon host the best country bands plus you can ride the mechanical bull, and Legend's Grille, serving breakfast, lunch and dinner. Choose one or visit all three. The hotel is right across the street from the Mechanicsburg Navy Depot and a short distance to the Farm Show Complex, Ski Roundtop, Carlisle Fairgrounds, Downtown Harrisburg, and Hershey Park. We can accommodate picnics up to 1500 people and have outdoor facilities for wedding ceremonies and receptions. We have 12 meeting rooms that can accommodate from 10 - 800 people. ... more   less 
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Also Known As:
Park Inn By Radisson Harrisburg West Hotel Mechanicsburg
Holiday Inn Mechanicsburg
Mechanicsburg Holiday Inn

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