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“Very clean - swimming pool is great”

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Holiday Inn Express Grove City-Prime Outlet Mall
Ranked #2 of 7 Hotels in Mercer
Certificate of Excellence
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very clean - swimming pool is great”
5 of 5 bubbles Reviewed 4 September 2013

Stayed here with my wife and 2 kids (6 and 9) for one night. It is very clean. Pricey however for an inn ($200/night). I booked one week we stayed there (August 26). If booked earlier, the rate is probably better.

Shower was awesome. Water pressure is amazing.

Continental breakfast was very good. Pop corn and hot chocolate available in the lobby 24/7. Lemon water in the lobby as well.

Swimming in the pool after a day of shopping was very relaxing. There is a hot tub too. The kids loved the swimming pool.

The Inn is located 30 seconds drive from the outlet mall, so can't beat the location.

Staff are friendly. Overall, I would go back there again.

Room Tip: 2nd and 3rd floor are good. Ground floor rooms might not be as quiet as they are by the gym/swimming...
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Afshin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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263 reviews from our community

Traveller rating
    107
    103
    43
    8
    2
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105
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Any
English first
Mississauga, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 September 2013 via mobile

The service was great. The ladies at the front desk were friendly and helpful.
The rooms were pretty big and clean.
The price to stay here can be a little high, but overall this is a good place to stay at.
One other small issue, the breakfast provided could be a little better. Not as much choice as I would have liked, but not bad at the same time. I've had worse at other hotels for sure.
I would have no problem stopping here again in the future.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
221 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 416 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

We too stayed for a night for some back to school shopping in Grove City. The exterior of this hotel is very well kept and inviting. the inside however is a little run down.

Our room was OK, but I found the air conditioner to be quite loud. Also, the televison had limited channels and most were rather "snowy". Also, while the room seemed clean enough, the bathroom floor seemed old with mold along the edge of the tub and some cracked tiles.

The pool looked really small and quite cloudy, but we did not use it. Breakfast was a bit dissapointing with powdered eggs, no meat option, and only bananas for fruit.

All in all, an OK place, but just OK. It is convienient to the outlets however.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review, 17 September 2013
Dear ToSquareBob1,

Thank you for your recent stay with us and reviewing our property. I am pleased you liked the location and it's proximity to the outlets. We are sincerely sorry for the issues you had with the AC unit in the room as well as the breakfast options. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.


Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 30 August 2013

We were in Grove city Outlet Mall for back to school shopping. This was the first time we stayed in a Holiday Inn Express hotel. It is a nice and clean place to stay. Room was clean and fresh. Breakfast was good and staff was friendly. No complaints. Highly recommended.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rookie8155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 29 August 2013

The staff was friendly but I do think they should train their cleaning staff. Beautiful rooms that are becoming run down quickly. Our mirror in the bathroom was full of spots and you could tell it hadn't been cleaned in a while. Mold on the ceiling. I was disappointed. I expect more from a Holiday Inn Express. Very close to the Prime Outlets though. I would think twice about booking this location again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank konyigang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review, 14 September 2013
Dear konyigang,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding cleanliness. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
532 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
4 of 5 bubbles Reviewed 27 August 2013

Often stay at this brand ... usually very good results.

Same again.

Great room, great sleep. Easy access. Near the outlets.

Challenge finding a good spot for dinner, though, within walking distance. They gave us coupons for a discount at the Elephant and Castle Pub. We like to walk, especially if we want to have a drink with dinner. Well, walking (not the Holiday Inn's fault ...) was a real challenge. No sidewalks. Couldn't even drop down to parking lots to walk along because of overgrown brush between parking lots. Kinda scary at one point.

Then got to the complicated intersection where the resto is ... and the "Walk" signals didn't work on the traffic lights ... so we finally looked carefully and ignored them.

Back to the Holiday Inn ... had a king with a whirlpool in suite to so didn't try the indoor pool and hot tub.

Breakfast was fine ... but there was NO PANCAKE MACHINE! We love those things!

If going to Grove City again, we'd go back!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TO_Trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clayton, Ohio
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 22 August 2013

Stayed here for move in time for Slippery Rock Univ. They are very friendly at the front desk and at the free breakfast. The hotel was clean. We would stay here again. This is very convenient to the outlet mall, also.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dkhcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Grove City-Prime Outlet Mall

Property: Holiday Inn Express Grove City-Prime Outlet Mall
Address: 21 Holiday Blvd, Mercer, PA 16137-4067
Phone Number:
Region: United States > Pennsylvania > Mercer
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Mercer
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Grove City-Prime Outlet Mall 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Our exceptional staff at Holiday Inn Express Grove City, PA are waiting to make your stay familiar, fun, and fabulous! Located across from the Grove City Premium Outlets where you will enjoy tax free shopping on clothing and shoes at their 130 brand name stores. Plus, the all new Timber Creek Brewery and Restaurant opens in October 2015 right next door, featuring a must see glass floor! ... more   less 
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Also Known As:
Holiday Inn Express Grove City-Prime Outlet Mall Hotel Mercer
Holiday Inn Express Mercer
Holiday Inn Mercer
Mercer Holiday Inn
Holiday Inn Express Grove City Pa

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