We stayed here on May 3, 2014. We made reservations at least a month in advance through Hilton Honors (we're silver) and our usual preference showed up - for a high floor - on the reservation and the reminder we received a week before our planned stay. We arrived at 5 pm and were assigned Room 210. Our Hilton status was not acknowledged. When I asked for a higher room, I was told none were available. When we got to the room, I realized there was no refrigerator or night table on one side of the bed. I called down again, protesting the room. I was again told there was nothing else available and that there were no spare refrigerators (but people did check in after us). We then noticed that we could only see out half the window. When we tried to sleep, we realized the room was directly over the front door (hence the blocked view) and every time the automatic door opened or closed, we heard a "whoosh." Needless to say, we got very little sleep.
I completed a survey for the hotel as soon as we got home, noting all of the above. The response: The hotel will be renovated and all rooms will have refrigerators and night tables. Not even a sincere apology. To add insult to the injury, I forgot my night gown. I called and the housekeeper confirmed that it was found and would be returned to me - via Fed Ex that I would have to pay for!
I will certainly never stay here again!!
- Official Description (provided by the hotel):
- Enjoy free hot breakfast daily and free WiFi internet access. Don't miss a beat of your exercise routine, take advantage of our fitness center and relax in the indoor pool afterward. We're connected to an Outback Steakhouse, so great food and drinks are just steps away, and they'll even deliver to your room. ... more less
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- Also Known As:
- Hampton Inn Pittsburgh Monroeville Hotel Monroeville
- Hampton Inn Monroeville
- Monroeville Hampton Inn