We stopped at this hotel while driving between Washington DC and northern Indiana. Although the room was perfectly adequate and we were not bothered by traffic noise (as reported by other reviewers), we had no hot water in our room when we woke that morning. We let the water run for over a half hour to see if it would get hot. It didn't. The front desk clerk offered the spectacularly unhelpful suggestion of turning the water off and back on again. We never got hot water and had to get back on the road.
When we later called the general manager to discuss an appropriate price reduction, she offered only a small reduction and said that when the desk clerk went up to the room there was hot water. She was curt, unapologetic and seemed to be questioning the validity of our claim.
I would certainly not stay at this hotel again.
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- Also Known As:
- Springhill Suites Monroeville Hotel Monroeville
- Monroeville Springhill Suites