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All reviews room was clean pa turnpike breakfast attendant restful stay sofa bed living area waffles the breakfast area front desk staff exercise room late check staff was friendly easy access king room coffee maker enjoyed my stay mini fridge
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Reviewed 15 August 2018 via mobile

We were there for a very short overnight stay. Room was clean. Staff was pleasant. Breakfast was better than average. Would go back. We used the Marriott to book. Also used the app to notify staff of late check in on the chat feature. App worked well.

Date of stay: August 2018
Trip type: Travelled with family
Thank D3846LFdavew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2018

I spent 3 nights here, was very quiet and well managed.. friendly staff and great breakfast...if you have kids, this is the right place to stay for good value.. most rooms around $119/night plus taxes...pool, exercise room, little store for convenince items...Its a Marriott property, so you know it is going to treat you right...All suites have kitchen sink, microwave, fridge, roll out sleeper couch, seperate bedroom, roomy bathroom...

Room tip: pick a room up front, rear has turnpike view...
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Edward B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018

First impressions are everything; yet, when we walked into the lobby Sunday night to check in, the desk clerk was on the phone and never acknowledged us, despite us standing less than 5 feet from her. A simple "hi, I'll be right with you," would have been sufficient - yet she choose instead to simply ignore us. After a few minutes, another clerk finally came over and checked us in.

The next morning in the breakfast room, the place was packed - yet there was a Team Member binder opened on to a checklist at a 4 person table that could have been utilized for seating. Pretty inconsiderate considering the traffic flow at that time.

The facility itself in nice although the noise level was a bit high. Considering the number of options in the area, we will stay somewhere else on our next trip here.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Service
Thank Hokiechip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda T, Guest Services Manager at SpringHill Suites Pittsburgh Monroeville, responded to this reviewResponded 12 July 2018

Thank you so much for sharing your expeience with us. The things described are definitely not the impression we want to leave with our guests. I have shared your review with the front desk and breakfast teams so that we can learn from our mistakes during your visit. Thank you for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

the property offered everything you could want, was clean, comfortable, had a clean indoor heated pool, plenty of parking, convenience to shopping, but the customer service from Lisa, the evening desk girl and also from the day girl, Whitney made the stay not only more comfortable, but made you feel as a guest like the springhill cared...This is not our first stay at a springhill, but without a doubt, the best because of the staff. A definite would stay here again hotel.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank dougthebarber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brenda T, Guest Services Manager at SpringHill Suites Pittsburgh Monroeville, responded to this reviewResponded 19 June 2018

Thank you so much for your kind words! We really try and be like a family here at the SpringHill., not just with our staff, but also with our guests. I'm so glad that you felt that during your stay. We hope we'll see you again when your travels bring you through Monroeville!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

We stayed for 1 night. The room was large, but very dated. The room looked like the 80's called and wanted the room style back. They have a small breakfast bar in the morning, nothing special.

The pool was small just like the fitness room.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank born2travel2424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee M, Manager at SpringHill Suites Pittsburgh Monroeville, responded to this reviewResponded 1 May 2018

We are very sorry that the hotel was not what you expected. We appreciate the feedback, we will forward your opinions to the appropriate departments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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