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DoubleTree by Hilton Hotel Pittsburgh - Monroeville Convention Center
Ranked #4 of 12 Hotels in Monroeville
midland, United States
1 review
“Funeral in Pittsburgh”
Reviewed 3 June 2014

I arrived before my daughter and received a warm cookie at the desk. My daughter arrived 30 min. later but was not offered a cookie. She was disappointed! The room was large and clean except for a musty smelling shower curtain and a dirty wash cloth hung over the shower rod. We ordered breakfast for the next morning by placing the menu on the door knob. We had a funeral to attend and thought it would be faster to have room service than to go down to the dining room. It never arrived. We called room service. They said they had no record of our request. They invited us to a free buffet breakfast. We later saw the waiter when we were checking out and he told us they eventually found our order on trays in the refrigerator and apologized again. We left for the funeral at 9am. We informed the desk that we would be checking out late. When we returned at 1pm, our keys would not unlock the door and we had to get a new key.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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898 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Waterford, Michigan
Level 5 Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 June 2014

We were visiting a family member, so when the wives went out to dinner, the guys got together along with two children - the pool was PERFECT for a little talk and play time.

Our 3 year old lost her Barney, and it turned up at the front desk. The staff was all smiles over such a simple task - THANKS for taking care of Barney :)

Neat and clean, this I had stayed here years ago before Doubletree took it over. I'm far happier now than ever before. Quick access to the main roads, loads of places to eat or shop nearby, and great rooms. The folks making up the rooms were especially sweet with our little one, even though they were swamped with work.

Thanks for making Doubletree the ONLY place we'll stay when we're in town.

Room Tip: With the hills of PA, a high room gives a little nicer view.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank KStebleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DTMonroeville, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Monroeville Convention Center, responded to this review, 9 June 2014
Thank you for being our guest at the DoubleTree by Hilton Pittsburgh – Monroeville Convention Center and for sharing such kind words about our property.

I am pleased to hear you enjoyed your overall stay with us and were satisfied a clean and comfortable guest room, efficient and polite hotel staff, and enjoyed our indoor pool area. It is our goal to make our guests feel welcomed and accommodate each request to the best of our ability.

Again, thank you for giving us the privilege to serve you. We look forward to your future stays with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Metro NY
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2014

Stayed for one night on an impromptu Memorial Day weekend visit, 2 kids in tow. Checked in on Saturday to a fully booked facility -- and got NO cookies, which disappointed the kids. But, upon checkout, the super sweet Jon on Sunday duty saw to those cookies and raised us a few complimentary bottles of water for the road.

The room was clean but a bit musty. The carpet is GROSS and needs replacing, but otherwise the space was in good conditioned and appointed well enough. Beds are quite comfortable.

We got the package to include breakfast and were lucky to beat the enormous crowd that stood in line as we were leaving. I must say, for a buffet, the breakfast was very good, with fresh food and a lot of healthy options. We also availed ourselves of the pool area, which also was quite clean and in good condition.

The staff was very friendly. Even when the breakfast room got crowded, no one rushed us. The check out experience was great, even though we were a little late in vacating, with people practically falling over themselves to help with directions and advice.

The location, btw, is not the prettiest -- situated in the middle of some big mall and convention complex, about 20-30 minutes east of Pittsburgh. It happened to be convenient for our itinerary, though. If I had a choice, though, I think I'd prefer to stay somewhere inside Pittsburg proper.

All in all, I found this facility a good value.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BiConti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DTMonroeville, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Monroeville Convention Center, responded to this review, 9 June 2014
Thank you for being our guest at the DoubleTree by Hilton Pittsburgh – Monroeville Convention Center.

I am pleased to hear you were impressed by the excellent customer service and friendliness of our team members and enjoyed the breakfast buffet in Share Restaurant & Lounge. It is our goal to make our guests feel welcomed and accommodate each request to the best of our ability.

I apologize that you did not receive a signature warm DoubleTree chocolate chip cookie upon check in, but I’m glad the Jon took the opportunity to make it right. I apologize that the carpet was not up to standards and I will talk with our Housekeeping department about correcting that issue.

Again, thank you for giving us the privilege to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Princeton, New Jersey
Level 6 Contributor
192 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 1 June 2014

Location is next to convention center and actually within walking distance of a Friday's and a Patron's restaurant with another mall across the street. Plenty of restaurant choices within 1 mile. Although a "blind" hotel selection, got a nice room. Comfortable but A/C too loud and thermostat inconsistent. Very surprised TV channels did NOT include FNC. Fitness room was outstanding with plenty of room, 3 heavy duty treadmills, a weight/pulley machine and fitness balls. Service staff very professional and friendly.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NERoadWarrior53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DTMonroeville, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Monroeville Convention Center, responded to this review, 2 June 2014
Thank you for being our guest at the DoubleTree by Hilton Pittsburgh – Monroeville Convention Center.

I am pleased to hear you enjoyed your overall stay with us and fine our staff to be friendly and helpful, enjoyed our Fitness Center, and visited Monroeville Mall across the street from our property, featuring over 120 stores and restaurants.

I apologize that the Air Condition Unit was inconsistent and noisy. I will have a discussion with our Chief Engineer about correcting that issue. I also apologize that your guest room did not receive Fox News Channel. At this time a certain portion of our rooms do receive this channel and some do not. The Front Desk Staff is happy to relocate a guest if they would like a room where this channel is available.

Again, thank you for giving us the privilege to serve you. We look forward to your future stays with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hazel crest, United States
1 review
Reviewed 30 May 2014

The room was nice and roomy but it had no refrigerator and only a King size bed. I was traveling with my sister and I love her but I didn't want to share a bed with her. I requested doubles but was unable to get one. Also if you take medicine which needs to be refrigerated you are out of luck you better bring a cooler and fill it with ice.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Diana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monroeville, United States
1 review
Reviewed 29 May 2014

Extremely impressed with the level of service for this hotel. It is an old structure, but nicely redone. Especially Hilton honors benefits shown through. I was given a room on the top floor away from other interferences so it was a very relaxing stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Fred S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DTMonroeville, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Monroeville Convention Center, responded to this review, 2 June 2014
Thank you for being our guest at the DoubleTree by Hilton Pittsburgh – Monroeville Convention Center and for sharing such kind words about our property.

I am pleased to hear you enjoyed your overall stay with us and were impressed by the excellent customer service and friendliness of our team members. It is our goal to make our guests feel welcomed and accommodate each request to the best of our ability. I am glad you took advantage of our HHonors points and was pleased with your guest room.

Again, thank you for giving us the privilege to serve you. We look forward to your future stays with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

I just have to say that i love love love this hotel. The staff here is wonderful and my room was in top notch condition. I stayed here for a few days because I had an issue with my sewage at my house and needed a place to stay. My family and I were treated so well even though the staff didn't know that we were displaced they still treated us fantastic and made my stay a lot easier. My children loved the pool and hot tub and I enjoyed the restaurant and bar :-) I can not remember the name of the bar tender but she was awesome and I guess she had stayed the night because she was also there in the morning helping serve the wonderful breakfast they offer. I love this hotel the only complaint I might have is the pool is absolutely freezing and I would think that it would be regulated since it's an indoor pool but other than that this hotel is definitely awesome...please heat your pool during the colder months.

Room Tip: Corner suites are def the best I love the amount of space in them. Also if you can check and see if...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_DTMonroeville, General Manager at DoubleTree by Hilton Hotel Pittsburgh - Monroeville Convention Center, responded to this review, 2 June 2014
Thank you for being our guest at the DoubleTree by Hilton Pittsburgh – Monroeville Convention Center and for sharing such kind words about our property.

I am glad you were satisfied with our clean guest rooms, the service of our team members, and am pleased to hear you enjoyed your overall stay with us and that our restaurant and lounge staff made you feel at home

I apologize that the pool was not at a comfortable temperature and will talk to our Engineering team about better regulating the temperature.

Again, thank you for giving us the privilege to serve you. We look forward to your future stays with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Pittsburgh - Monroeville Convention Center

Property: DoubleTree by Hilton Hotel Pittsburgh - Monroeville Convention Center
Address: 101 Mall Blvd, Monroeville, PA 15146-2209 (Formerly Radisson Hotel)
Phone Number:
Region: United States > Pennsylvania > Monroeville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Monroeville
#3 Business Hotel in Monroeville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Hotel Pittsburgh - Monroeville Convention Center 3*
Number of rooms: 191
Official Description (provided by the hotel):
Our hotel is adjacent to Monroeville Convention Center, which has over 100,000sq. ft. of meeting space, also located next to the Monroeville Mall with over 180 shops and restaurants. DoubleTree by Hilton Hotel Pittsburgh - Monroeville Convention Center provides you spacious guest rooms featuring 32-inch flat-screen TV, large bath, and WiFi, complimentary parking, on-site restaurant, indoor pool, hot tub and fitness center. ... more   less 
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Also Known As:
Doubletree Pittsburgh/Monroeville Hotel Monroeville
Radisson Hotel Monroeville
Radisson Monroeville
Monroeville Radisson

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