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“Nyki and manager were great!”

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Courtyard Scranton Wilkes-Barre
Ranked #3 of 4 Hotels in Moosic
GreenLeadersBronze level
Reviewed 2 June 2014

Came in from a nearby hotel last minute because we needed bigger rooms for family and they were so so nice and accommodating. These rooms are not suites but the king rooms are a nice size and the sofa beds open away from the bed so there is good space here. The hotel has a nice pool (did not use but looked clean) and the outdoor firepit was cozy and the furniture new and cozy. Expensive prices for breakfast at the Starbucks bar on the main floor but right up the road is a Panera and other restaurants.

Room Tip: One of our rooms was an executive King which had a sitting area with couch and two chairs. The room...
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  • Stayed: May 2014, travelled with family
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Thank luvturquoisesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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136 - 142 of 237 reviews

Reviewed 31 May 2014 via mobile

We had an absolutely wonderful stay here. In the morning, we ordered breakfast and the French toast with strawberries was very delicious. They had Starbucks coffee too! Denise was kind and patient--excellent service! Would highly recommend.

  • Stayed: May 2014
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Thank Lexie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

The staff at this hotel is what makes it. We were greeted Friday night by an individual who actually enjoyed his job and made us feel very welcome. The overall appearance form the outside did not reflect the updates to the inside. The entire stay we were given nothing but the best from employees at all times. The room on the other hand had some flaws. The sliding door to the balcony's lock mechanism was broken and would not work. Instead of fixing it, it appeared someone from maintenance added a bar (much resembling a curtain rod, and not very sturdy) to hold the door closed. This was not the most safe design. When you put the bar down, in order to slide the door open, you physically had to grab both the handle and the opposing end of the door and slide it open. This did not effect us too much though since the balconies are not big enough to sit on anyway. Another major issue was the air conditioning unit in the room. When you turn the unit on the blower motor would actually spool up and make a horrible squeal all night long. Luckily the weather was cool so we really had no need for the air conditioner and just ended up turning it off. Overall the experience was pleasant, but had the weather been warmer, it could have been very uncomfortable and we would have requested a room change. Although they have updated the hotel, there are some items that definitely need to be updated as well to match the decor (i.e. ac units, doors, etc.) Don't change a thing with the staff, I haven't felt this welcomed at a place in a long time.

Room Tip: We had the larger king bed room and it was extremely nice having the chairs and couch with the expan...
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  • Stayed: May 2014, travelled as a couple
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1  Thank Shane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014 via mobile

The rooms are what you would expect from a Courtyard and the bistro food was very good. The staff was exceptional! Close to ball park for minor league baseball and lots of food & shopping options. An hour and a half gets you to Philly area and NYC

Stayed: May 2014, travelled on business
Thank A. J. H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

Check-in was pleasant and staff was helpful. Some of the fastest free in-room Wifi we have seen.

But, room charging sockets were worn out, AC/Heater was way too loud, even for a low-end unit, needs newer style toilets, tub was chipped. Breakfast staffing in this type of hotel, where you cannot even serve yourself coffee, was inadequate -- at peak time of the morning, 2 employees were overwhelmed. This type of Marriott, a Courtyard, (where you depend on servers) is a guest-hostile tactic by Marriott which doesn't appear to save much money in terms of food prep and staff, but creates significant irritation for people hoping to get back on the road during a long trip.

No extra blanket in closet package -- and like all of these style hotels, if you open the window for fresh air, the bed coverings are meager.

Spring Hill Suites has a better model for consumer-friendly serve-yourself meals.

  • Stayed: May 2014, travelled on business
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Thank agetech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

I just want to start off by saying that the cleaning personnel appeared to be very overworked and the interaction between management and staff seemed very taxed. With that being said, I want to compliment the housekeepers who took care of our room while we were there. They were always cheerful, got us what we needed and were always smiling. Our room was impeccable. The rest of the staff was also very friendly and accommodating. I think the housekeeping upper management should take a look at how the housekeepers are being treated by their supervisors. I will not go into specifics, but I overheard a conversation that I was tempted to intervene in but chose not to do so. Unless they are recognized and appreciated, the great staff you have will not stay. I plan on staying there again in the near future. I enjoyed our stay and hope that this serious situation gets resolved before we do.

  • Stayed: May 2014, travelled with friends
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Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

I stayed there this past weekend for the Beer Fest. The staff was exceptional. Our housekeeper, Jesika, was adorable, efficient and did a great job always with a smile. Everyone went out of their way to make our stay comfortable. Thank you.

  • Stayed: April 2014, travelled with friends
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Thank psawka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Scranton Wilkes-Barre

Address: 16 Glenmaura National Blvd, Moosic, PA 18507-2126
Region: United States > Pennsylvania > Moosic
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Moosic
Price Range: £67 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Scranton Wilkes-Barre 3*
Number of rooms: 120
Official Description (provided by the hotel):
Whether traveling for business or fun, the Courtyard Scranton Wilkes-Barre provides you with exactly what you need to make all of your travels successful. Directly off Interstate 81 at Exit 182 our Scranton PA location at the base of Sno Mountain in northeastern Pennsylvania makes us one of the closest hotels to the Sno Mountain Ski Resort and SnoCove Water Park as well as Bank of America, Cigna and Prudential. Our hotel in Scranton PA offers 120 spacious guest rooms with plush bedding and cotton-rich linens designed for comfort and productivity with separate sitting areas, free high-speed Internet access and free in-room coffee. Start or end your day at The Bistro with our healthy menu featuring Starbucks coffee, then relax by the fireplace in our lobby or unwind in the indoor pool and whirlpool. The Courtyard Scranton Wilkes-Barre also offers a 960-square feet meeting room, making it an ideal location for small meetings. ... more   less 
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Also Known As:
Courtyard By Marriott Scranton Wilkes-Barre Hotel Moosic
Courtyard Moosic
Courtyard Hotel Moosic
Moosic Courtyard

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