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“BEWARE!!! they steal your money to fix their problems!!!!”

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Hotel M, Mount Pocono
Ranked #4 of 7 Hotels in Mount Pocono
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“BEWARE!!! they steal your money to fix their problems!!!!”
Reviewed 22 December 2013

They had a broken tub, switched our room to a roach infested room, switched our room to a musty smoking room, then switched us to a room with black mold all over underneath the bathroom sink and behind the toilet!!!!! BE AWARE OF YOUR ROOM!!!! The manager knew of these issues and when we showed him the pictures we took, he told us to pack up and leave right now and he will refund our money. When we renurned to the lobby, he didn't refund our money and he told us to get out of the hotel, with no refund!!!!! We are currently involved with the Health Department and we are opening a law suit against this hotel. The staff here are very discriminating and unprofessional. We had the police involved and when our travel agent called about our refund the manager "Roy" hung up on them. BEWARE OF THIS CORRUPT BUSINESS!!!!

Room Tip: BOOK YOUR STAY AT A DIFFERENT HOTEL!!! This hotel was disgusting and it wasn't worth the price o...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank marissalord92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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312 reviews from our community

Traveller rating
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    57
    42
    42
    76
See reviews for
91
125
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Any
English first
Glen Cove, New York
1 review
Reviewed 3 December 2013

Hotel was very nice to stay in, located around lots of attractions,Had a problem with air conditioning late at night, asked front desk clerk Cassandra if she could get it fixed, maintenance guy showed up promptly and fixed it very proficiently and was very respectful to me.Will go back again.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimmmyNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Purcellville, Virginia
1 review
Reviewed 18 November 2013

I wanted to stay near the Mount Airy Casino Resort and this locations was excellent. The accomodations were more than acceptable. I would recommend for those who are going to the Casino and need a place to stay that is nearby. We went to see a show and were not interested in staying at the Resort since it was unaffordable. This was an excellent solution.

Room Tip: Good option if you want to stay near the Mount Airy Casino Resort.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TALVA31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mt Pocono
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 November 2013

This is a great hotel to stay at the rooms are immaculate the beds are very comfortable and the prices are very reasonable, I stay there about once every 2 weeks and am very satisfied with the hotel. The employees are very kind and helpful and especially the lady that works at the check in desk, she is very helpful and friendly. The breakfast they serve in the morning is very good the food is always fresh. the lady that runs the breakfast is very friendly as well I will continue to always book this hotel for my stays in Mt Pocono

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 October 2013 via mobile

This hotel is ok but getting tired. It needs to be freshened up. The carpet and furniture are worn a.d need to replaced. The staff was nice and our room was very big. I am sure it was great when it was built but remodeling is due. We had a two room suite and the only thing modern was the flat screen tv's. Our whirlpool tub only fit one person and although it worked well most in the area seat two. I think that by this time next year if no remldeling is done it will be too outdated to enjoy.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank gclegg1121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DE
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2013

Even though this hotel is 25 mins away from Bushkill, it had the most decent rating so we chose to stay here. Turned out it wasn't a very good choice.

An hour before scheduled checkin, we received a call that the hotel inventory was wrong and we would not be staying in the King Non Smoking that we booked. They could only give us a King Smoking or Double Non Smoking. After much debate on canceling due to THEIR error, the manager supposedly wasn't available to authorize waving the penalty for cancellation. It seems pretty intentional that calling us an hour before allowed checkin instead of notifying us the day before & possibly giving us the chance to cancel was very wrong on their part. Even after checkin, I received 2 more phone calls saying there was a problem with our room. Lack of communication between hotel front desk personnel and their call service should not have penalized us.

We were forced to choose the double beds and THEY WERE AWFUL! First they were both extremely low to the ground and weren't even comfortable to SIT on, let alone sleep in. Second, they were both very shaky. As soon as one of us moved, the whole bed shook, A LOT, it was like the bedframe itself was not stable. Neither one of us slept at all.

While the room, fridge, and microwave appeared pretty clean, the bathroom was a different story. The showerhead was covered in mold or some other black substance. We didn't shower before checking out. The mirror frame was peeling apart above the sink... appeared to be this way for years without any attempt to repaint it.

The hallway from the front desk REEKED of smoke. I noticed the rooms between the front desk and our rooms were smoking, while our room and those after our room were non-smoking. Our room did not smell like smoke, but did smell of old musty cologne. Not sure if this was normal for an older hotel or just a cover up for residual smoke from close proximity to the smoking rooms. Smoking rooms should be in the back of the hotel, not immediately next to the front desk.

Lastly, if you don't want to hear your neighbors 3am "business", then you may not want to stay here. The walls don't block much noise (at least much less than any other hotel we've ever stayed in), which added to our already high level of discomfort attempting to sleep before our long drive home.

One positive thing to say was the front desk ladies were nice and apologetic. None of the issues we had were directly their fault.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ST_BT2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mount Pocono hotels

Pittsburgh, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 October 2013

Stayed two nights in October 2013 and found the hotel to be quite clean and the bed was comfortable. The front desk staff was outstandingly friendly and helpful. This is not a new or fancy property, however I highly value a clean room and would definitely stay there again. The only problem we encountered is that the air conditioner in our room was very loud and seemed to get louder during the night when it had been running awhile. However, this may just be an issue with the AC in this one room. Other than that, we had no complaints and enjoyed our stay very much. There is easy access to the interstate and plenty of dining options nearby.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Time2GoSomewhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel M, Mount Pocono

Property: Hotel M, Mount Pocono
Address: 1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042 (Formerly Quality Inn & Suites)
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Mount Pocono
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel M, Mount Pocono 2*
Number of rooms: 60
Official Description (provided by the hotel):
Located in the heart of the Pocono Mountains region, the hotel is close to many area attractions and points of interest. This Mount Pocono, PA hotel is minutes from Mount Airy Casino, Alpine Mountain Ski & Ride Center, Camelback Ski Area, Camelbeach Waterpark and Pocono Raceway.Enjoy hiking and Pennsylvania's beautiful scenery at Bushkill Falls, featuring a series of eight waterfalls, the tallest of which cascades more than 100 feet. We have a convenient location and offer easy access to many nearby industrial parks, riding stables, ski resorts, and canoeing, fishing and white-water rafting areas. Find bargains at the nearby Crossings Premium Outlets shopping mall. A variety of restaurants and cocktail lounges can be found in the surrounding area. Guests of this Mount Pocono, PA hotel will enjoy amenities and features like:Free continental breakfastFree wired and wireless high-speed Internet accessFree local callsFree coffeeAfter a busy day, relax in the indoor heated pool. Be sure to take advantage of our on-site exercise room. Access to copy and fax services is offered for our guests. All guest rooms come equipped with, coffee makers, curved shower rods, hair dryers, irons, ironing boards and cable television. Non-smoking rooms can be requested.Weekly and monthly rates are available; contact the hotel for more details. For added convenience, laundry facilities are located on the premises.Whether traveling to Pennsylvania for business or pleasure, make the hotel your home away from home when visiting the Mount Pocono area. We look forward to serving you soon. ... more   less 
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Also Known As:
Quality Inn & Suites Mount Pocono Hotel Mount Pocono
Quality Inn And Suites Mount Pocono
Quality Inn Mount Pocono
Mount Pocono Quality Inn

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