They had a broken tub, switched our room to a roach infested room, switched our room to a musty smoking room, then switched us to a room with black mold all over underneath the bathroom sink and behind the toilet!!!!! BE AWARE OF YOUR ROOM!!!! The manager knew of these issues and when we showed him the pictures we took, he told us to pack up and leave right now and he will refund our money. When we renurned to the lobby, he didn't refund our money and he told us to get out of the hotel, with no refund!!!!! We are currently involved with the Health Department and we are opening a law suit against this hotel. The staff here are very discriminating and unprofessional. We had the police involved and when our travel agent called about our refund the manager "Roy" hung up on them. BEWARE OF THIS CORRUPT BUSINESS!!!!
- Official Description (provided by the hotel):
- Located in the heart of the Pocono Mountains region, the hotel is close to many area attractions and points of interest. This Mount Pocono, PA hotel is minutes from Mount Airy Casino, Alpine Mountain Ski & Ride Center, Camelback Ski Area, Camelbeach Waterpark and Pocono Raceway.Enjoy hiking and Pennsylvania's beautiful scenery at Bushkill Falls, featuring a series of eight waterfalls, the tallest of which cascades more than 100 feet. We have a convenient location and offer easy access to many nearby industrial parks, riding stables, ski resorts, and canoeing, fishing and white-water rafting areas. Find bargains at the nearby Crossings Premium Outlets shopping mall. A variety of restaurants and cocktail lounges can be found in the surrounding area. Guests of this Mount Pocono, PA hotel will enjoy amenities and features like:Free continental breakfastFree wired and wireless high-speed Internet accessFree local callsFree coffeeAfter a busy day, relax in the indoor heated pool. Be sure to take advantage of our on-site exercise room. Access to copy and fax services is offered for our guests. All guest rooms come equipped with, coffee makers, curved shower rods, hair dryers, irons, ironing boards and cable television. Non-smoking rooms can be requested.Weekly and monthly rates are available; contact the hotel for more details. For added convenience, laundry facilities are located on the premises.Whether traveling to Pennsylvania for business or pleasure, make the hotel your home away from home when visiting the Mount Pocono area. We look forward to serving you soon. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Traveltool, S.L.U., Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Hotel M, Mount Pocono reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Inn & Suites Mount Pocono Hotel Mount Pocono
- Quality Inn And Suites Mount Pocono
- Quality Inn Mount Pocono
- Mount Pocono Quality Inn