I had a reservation at this hotel for 2 nights. When I checked in on Saturday, August 2, the first room I was given (#171) had not been cleaned from the previous occupants (beds unmade and dirty towels lying on the floor). Since this was a race weekend at Pocono Raceway, I was afraid to return to the front desk as there would probably be no other rooms available and I would have to wait a couple hours for room #171 to be cleaned. But there was another room available, room #187. When we went to the room, our first impression was that it smelled like smoke, even though this was a nonsmoking room; the automated air freshener dampened the smell, but you could definitely feel it in your lungs. Because we were only sleeping here to attend the race the next day, and since it was 4pm and we had just traveled 6 hours to get here, we dropped off our luggage and went to dinner and were willing to put up with the smoke smell (we do it at our in-laws but prefer not to). Leaving the window open to allow fresh air in seemed to help with the smoke smell.
Upon returning to our room at 9pm, we had to park in a Reserved parking spot (presumably for hotel staff) because all the spots close to our room were full or two spots were taken up by one car. We decided to call the front desk to ask if it was okay to stay in the Reserved spot, but to our surprise the room did not have a phone in it (but it did have a phonebook!). This is definitely a safety issue because in the case of an emergency, we could not call 911 or the front desk for anything. My wife walked to the front desk to inquire about the phone and the parking spot. She returned after a few minutes and said no one is at the front desk, and she hit the little ringer a dozen times. I decided to go to the front desk. Front desk door was open, lights were dimmed, and sure enough, no one there at 9:30pm. I hit the ringer a few times, then I grabbed the general manager's business card sitting there and called his number. Of course, no response. About that time, a gentleman walking by waved me over and asked what the problem was. After identifying himself as a maintenance person who lives at the hotel, I first told him about arriving and room #171 not being cleaned. Right away he knew who I was, so I told him about there not being a phone in room #187. He gave an excuse about people stealing the phones, and that he would find me one. I also asked about the parking spot, and he said he would have the person who double parked move their car.
While waiting on a phone to arrive, and thinking that all our problems were taken care of, my wife decided to take a shower. After a couple minutes, no hot water; 5 minutes, no hot water; 10 minutes, no hot water...not even warm. At this point, my wife says we are not staying for the second night. At about 10:30pm, still no phone. We actually called the local police department to ensure our cell phones would be able to reach someone in case of an emergency as cell phones showed we were roaming at the hotel location.
So time to go to bed, but wait, what time is it? Room did not have an alarm clock or regular clock for that matter. Also, our reservation said rooms came equipped with coffee maker and hair dryer, of which neither was in the room. One more thing, went to turn down AC before going to bed, but it was a wall unit mounted high near the ceiling, so had to use a chair to reach the controls which were on the top of the AC unit. Other issues with room #187: bathroom sink faucet loose, tile floor in bathroom loose in spots and deteriorated in others, shower curtain appeared to have not been cleaned in a while, bec sheets full of stains (although they smelled cleaned so I'm assuming they were at least washed), seems like almost every square foot of walls had nicks, scratches, or dirt marks on them, wall mounted lamp was so close to wall that a larger lamp shade had been poorly cut to fit over light bulb, peep hole on door was painted over, and the large curtain covering the floor-to-ceiling window near the door had a huge cut in it resulting in a hole that anyone walking by could look through.
Before leaving the next morning, went to get some ice from the ice machine, and I should have known better, but the ice machine was broken. I checked out of hotel at 8:30am, and informed the front desk receptionist that we would not be staying the second night and wanted that night credited back to my card. I was guaranteed that I would not be billed for a night I did not stay, which was the only good news out of our stay. But almost a week later, no refund yet...
For nearly $100 per night, this was a joke of a hotel room. We made a reservation at a different hotel for Sunday night about 20 miles away, and for only $80 per night, it was 10 times better (cleaner, more amenities, etc.).
If you book at this hotel, and they want to put you in room #187, do not do it! If anyone needs proof, my wife and I were smart enough to take some video and photos of the room.
- Official Description (provided by the hotel):
- Situated in Mount Pocono, this hotel is close to Mount Pocono. Area attractions also include Camelback Ski Area and Pocono Adventure Center. ... more less
- Reservation Options:
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- Also Known As:
- Travelodge Mount Pocono Hotel Mount Pocono
- Pocono Motel