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“Another wonderful stay.....many improvements being made”

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Comfort Inn & Suites
Ranked #5 of 7 Hotels in Mount Pocono
Reviewed 8 July 2014

Just got back from a one night stay at the hotel. Of course, we were greeted by front desk manager Anthony as soon as we arrived. He has got to be one of the nicest people we have ever met. Since we are Choice members, he upgraded us to a beautiful first floor suite that had 2 queen beds with flat screen tv, a separate living room with pull out couch and a flat screen tv, a nice JACUZZI in the corner of the room (didn't use unfortunately but it was clean and operational), outside sink with nice size counter, desk with lamp and internet connection, nice big shower with PLENTY of hot water and clean towels. Let me be the first to tell you there were NO SIGNS of ANY BUGS as previously stated in some reviews. Sheets were fresh and clean, 2 different kinds of pillows on the beds and a nice clean white down comforter to sleep under. A/C was in good working order. Breakfast this morning consisted of juices, 3 different kinds of dry cereal, yogurts, bagels with butter or cream cheese, hot cereal, coffee, tea, hot chocolate, eggs, home fries, sausage, an assortment of donuts and muffins AND the ever popular make-your-own waffle machine. Todays flavors were chocolate or plain. The kitchen was kept wonderfully clean before, during and after breakfast (ends at 10am). I was told the owners are purchasing all new couches and other furniture for the hotel which will be delivered soon. The outside of the hotel has been freshly painted and has beautiful plant and rock landscaping. Pool area was clean, could use a little sprucing up and some paint. Hot tub's water was clean, but the actual tub needs to be painted because it gives the illusion of it being dirty. Grass was cut all around the building. Housekeeping staff was wonderful, front desk night manager was also a nice man. This hotel has a TON of potential, its just going to take time and money. They do have their regular guests which shows this place is not bad after all. We are hoping to make another trip before the end of summer. Thanks again to Anthony and staff for another wonderful stay!!!! Keep up the good work!!!!

Room Tip: This particular trip we were on the first floor Room 102. There weren't that many people at the...
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  • Stayed: July 2014, travelled with family
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2  Thank kiki1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmpa310, General Manager at Comfort Inn & Suites, responded to this reviewResponded 10 July 2014

Thank you for your great review on our hotel. We are pleased that you enjoyed your stay here with us, and we are pleased that you found your room comfortable and clean. We hope to see you again when you are in the area.

Thank You,
Anthony J. Regan, Sr. CLM
General Manager

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124 - 130 of 308 reviews

Reviewed 6 July 2014

I booked this hotel through Expedia and feel it offered good value for the money. The entire staff was helpful and pleasant. The room was clean and comfortable. The included breakfast offerings were varied and sufficient.
As I had seen in other reviews, I experienced a problem using the shower. However, the front desk clerk came to the room and demonstrated how the shower head is activated, and we had no problem from that point on.
I would recommend this hotel to others planning on staying in the area.

  • Stayed: June 2014, travelled with family
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1  Thank Kenneth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmpa310, General Manager at Comfort Inn & Suites, responded to this reviewResponded 7 July 2014

Thank you for your kind review. I am sorry about the shower, but I am glad that one of our staff members came up to help you out. We hope to see you again the next time you are in the Poconos.

Thank You,
Anthony J. Regan, Sr. CLM
General Manager

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Reviewed 5 July 2014

Luis, concierge, went out of his way to create a highly comfortable atmosphere providing us with help and above and beyond service needs. He readily and effortlessly provided
"A" plus information such as directions, restaurants, shopping and attractions. When requesting room needs such as additional towels and toiletries they were promptly delivered. Any hotel evaluator could see that he truly enjoys his profession!

  • Stayed: July 2014
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Thank kamelot4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmpa310, General Manager at Comfort Inn & Suites, responded to this reviewResponded 7 July 2014

Thank you for your review. We are glad to hear that you enjoyed your stay at our hotel, and we hope the next time you are in the Mt. Pocono area that you will stay with us.

Thank You,
Anthony J. Regan, Sr. CLM
General Manager

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Reviewed 2 July 2014

I would definitely recommend this hotel for anyone staying in the area. Staff is led by Anthony who clearly cares about the guests staying there! If you need anything ask any staff member they are happy to help! Anthony fixed the small issues we had with our room with no hesitation to do so. He definitely understands and wants happy repeat customers! Rooms are well kept, neat and comfortable. I would certainly bring the family back.

Room Tip: Ask the hotel staff if you need something - they are more than willing to help! Led by the manager A...
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  • Stayed: June 2014, travelled with family
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Thank Brenda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmpa310, General Manager at Comfort Inn & Suites, responded to this reviewResponded 4 July 2014

Thank you for taking time for your great review, I am glad that you were pleased with our hotel, and I like to treat all of our guests like they are family, and to enjoy their stay with us. I hope to see you again, next time you are in the Poconos.

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Reviewed 19 June 2014

We spent 1 night at this hotel and were overall very satisfied. We experienced a good nights sleep in a comfortable bed and pillows. The front desk staff was very friendly and helpful with information and directions. The room was very clean. The hotel is within a 10-15 minute drive of Mt Airy casino. The breakfast was satisfactory as long as you ate the cold items. The eggs and potatoes which were suppose to be hot were NOT.

  • Stayed: June 2014, travelled as a couple
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Thank MKC18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmpa310, General Manager at Comfort Inn & Suites, responded to this reviewResponded 22 June 2014

Thank you for your repsonse, I apologize about the hot food, we will look into this, and replace the hot tray if needed. We hope to see you again.
Thank You,
Anthony J. Regan, Sr. CLM
General Manager

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Reviewed 4 June 2014

This is the second time we stayed here & we were again very pleased. Very clean. Friendly, helpful staff. Very good breakfast. You can tell the operators care about this hotel. It's close to Mount Airy Casino without the casino hotel rates.

  • Stayed: June 2014, travelled as a couple
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Thank Jay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmpa310, General Manager at Comfort Inn & Suites, responded to this reviewResponded 5 June 2014

Dear Jay,

Thank you for your great review on our hotel, I am glad that you did notice that we do care about our hotel and our guests, we hope to see you again in the near future.

Thank You,
Anthony J. Regan, Sr. CLM
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014 via mobile

We were expecting to be more welcome and have a better room... But this hotel didn't even care so much about Diamond members... They put us in their worst room with lots of noise next to the elevator!!! Not so good...

No reward, no upgrade, no quiet room... Beds were ok, Internet was pretty slow, breakfast was pretty blah...

Too expensive for what it worth !!! Front desk computer was not working well and paper in printer was reused recycled paper printing on wrong side...

At least there was an elevator and one cart available for us... Thank you!

I doubt we will stay again... Didn't feel very welcome... And didn't sleep so well...

And no power, no electricity for over 1 hour this morning not good!!!

  • Stayed: June 2014
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2  Thank benoitleblanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Address: 3189 Route 940, I-611 & I-380, Mount Pocono, PA 18344-1112
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Mount Pocono
Price Range: £69 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Hotel Mount Pocono
Comfort Inn And Suites
Comfort Inn Mount Pocono
Mount Pocono Comfort Inn

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