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“Nice but will choose other future location”

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Mount Airy Casino Resort
Ranked #1 of 7 Hotels in Mount Pocono
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice but will choose other future location”
Reviewed 22 July 2014

The hotel was in nice shape and the staff friendly. The golf shop was very helpful and the course was fun to play and in good condition. The pool looked like a lot of fun but we did not have time to hang out. The down side to the hotel was the dining. There was only one restaurant open both nights and the prices were not cheap for what was offered. No breakfast was served until noon when the buffet opened. Starbucks did not open until 10:00 a.m. the first day we were there. If you are looking to grab an appetizer and a drink at the same time, you are out of luck. The restaurant that is open during the day does not serve beer or wine and the bar in the casino does not serve food. We changed our plans and went to Mohegan Sun the last night and were very pleased.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tentrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtAiryCasino, Guest Relations Manager at Mount Airy Casino Resort, responded to this review, 29 August 2014
Dear Tentrace,

Thank you for your recent feedback.

We apologize for any confusion. The Buffet opens at 11 am or 12 noon depending on the day of the week. Guy Fieri's is open 24 hours. Starbucks opens daily at 7 am. Mount Airy also offers other options for dining such as Le Sorelle Cucina, red Steakhouse, The Noodle Bar, Get Wet Pool Bar.

We hope to welcome you back to Mount Airy in the future.

Thank you,

Allison
Guest Services Manager
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1,283 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (299)
Date | Rating
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English first
Montville, New Jersey
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 July 2014

Valet runs your car for for a long periods before moving it, more then 30 minutes for me once.
Buffet food is bad by all standards. No matter how much you lose or gamble they take away
any comp if you don't go back after 6 months. They really don't deserve your business with
this bad attitude and treatment. They learned nothing from the casinos who are going bust.
Competition will cost them dearly at some point. No respect for the gambling client which is
counter to logic.

Room Tip: Lower floors have no view
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  • Stayed October 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
10 Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtAiryCasino, Guest Relations Manager at Mount Airy Casino Resort, responded to this review, 29 August 2014
Joe B,

Thank you for your recent feedback.

It is very concerning to us to hear you did not enjoy your visit to Mount Airy Casino Resort. This is not typical of the feedback received or service standards. Please contact us at 1-877-682-4791. We would like the opportunity to speak with you about your visit.

Thank you,

Allison Freed
Guest Services Manager
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QUINCY
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 July 2014

Not much in the way of restaurants to choose from did not care for buffet
no coffee shop open at 8AM on Saturday though in room Keurig
Guy Fiorie's was the choice for lunch or must go outside for decent meal

Room Tip: corner rooms overlook pond
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
4 Thank Diane Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsmgrs, Guest Services at Mount Airy Casino Resort, responded to this review, 21 July 2014
Dearest Diane Y,

Thank you for taking the time to share you review of Mount Airy Casino Resort.

We appreciate you compliments for our accommodations and Casino, we are happy to see you enjoyed your overall visit. However, we are disappointed to hear you did not care for our dining selections. Please know that Guy Fieri's Mt. Pocono Kitchen is a 24hr facility serving breakfast, lunch and dinner. In addition Starbucks is also an early morning option for coffee and pastries. Our fine dining restaurants are also available during the week for dinner if the Buffet is not to your liking.

Diane, we hope you will give us another try to provide you a more memorable experience. We hope to welcome you as our guest again in the future.

Regards,
Guest Services
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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2014 via mobile

Absolutely the best casino around. Staff is courteous, they are helpful and always go out of their way to ensure our stay is better than we expected.

New pool is fun and family friendly.

Buffet ranks as the best in my book!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jun V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsmgrs, Guest Services at Mount Airy Casino Resort, responded to this review, 21 July 2014
Thank you Jun V for sharing your review of Mount Airy Casino Resort.

We are pleased to hear our staff provided exceptional service and that enjoy our Buffet. We strive for the highest level of customer service and are delighted to hear this was indeed extended to you during your most recent visit.

We are confident you will experience an equally memorable visit upon your next trip. We thank you for choosing Mount Airy and look forward to welcoming you as our guest again soon.

Regards
Guest Services
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Lido Beach, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 July 2014

Stayed at Mt. Airy Casino for the first time on July 7,2014. We were graciously greeted upon our arrival. The staff was pleasent. The food was delicious. I had one of the best fillet mignon in the Red Steakhouse. The music by the open restaurants was a little too loud for eating pleasure. I hope that they will work on that. Enjoyed the pool and the cabanas, it was very relaxing.The rooms were spacious and clean. The bed was comfortable and the bathroom was a welcoming site. I am a gambler and enjoyed the casino because it was just the right size. The only draw back is too much smoking when playing at the tables. I was impressed that when I hit for a jackpot I was immediately welcomed by an attendant, and that to me is very important. My host Diane J. is just magnificent and will try everything to make your stay pleasurable. Looking forward to going back and doing some more exploring and fun gambling.

Room Tip: Corner suites are large and sunny.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
4 Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsmgrs, Guest Services at Mount Airy Casino Resort, responded to this review, 10 July 2014
Greetings to you Ms. Nancy R,

Thank you for taking the time to post your review on TripAdvisor of Mount Airy Casino Resort. We are genuinely delighted to hear you experienced a rewarding and relaxing visit. Your review validates the hard work and dedication our staff put forth into making our guest feel welcome.

Your compliments for Ms. Diane J. will be communicated with her peers and superiors in acknowledgment of the exceptional service extended to your during your visit. Thank you so much for the wonderful feedback and more importantly for choosing Mount Airy Casino Resort.

Again, we thank you for your feedback and look forward to welcoming you back to Mount Airy Casino Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York Haven, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2014

We had a brief overnight visit to Mt. Airy in June. This was not our first visit, but one of many. No matter how long we stay, the facility is always outstanding. It's only a little over 2 hours from home so we feel as though we are getting away without traveling all day to get there. The staff is excellent, accomodations are clean/modern/extremely comfortable, location in the Pocono Mountains is stunningly beautiful. Whether it's golf, spa, casino, dinner or a show, we love going to Mt Airy. It's always a relaxing, fun, and refreshing break for us.

Room Tip: There are no 'bad' rooms in Mt. Airy, but I do enjoy the rooms that directly overlook the la...
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Ruth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, 25 July 2014
Hello Ruth W,

Thank you for posting your review of Mount Airy Casino Resort. We are excited to hear you enjoyed your mini getaway. It is always great to hear when our guest appreciate our service and accommodations. Your comments certainly validate and acknowledge the dedication to customer service provided by our staff. It will be our pleasure to welcome you as our guest again in the near future.

Regards
Guest Services
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St. Petersburg, Florida
Level 6 Contributor
99 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 7 July 2014

My husband and I stayed there for the first time on June 26th on our visit to the Poconos. There is only valet parking, which we don't care for but it all went smoothly. The check-in went quickly
and we got a really nice room #304 with 2 queen size beds. The room was clean, beds comfortable with plenty of fluffy towels for a one night stay. We have no complaints here.

There were not many dinner options so we choose the buffet for $17 each. We eat early and it was a good time for dinner since there was no line. However, there was only one very slow lady handling the buffet line and the line behind us got very long in a short time.

The casino was small and not very crowded. No big winnings but we had a fun time.

The price of the hotel was $155, which was more than we wanted to pay but overall a very nice stay. I would recommend this hotel if gambling is your thing.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, 31 July 2014
Dearest Carol F,

Your feedback and comments are greatly appreciated. We are happy to hear you felt comfortable in your accommodations. Your feedback validates the commitment we put into making our guest feel welcomed and satisfied. It would be our absolute pleasure to welcome you back as our guest again in the near future.

Thank you for taking the time to share your review and for choosing Mount Airy Casino Resort.

Regards,
Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mount Airy Casino Resort

Property: Mount Airy Casino Resort
Address: 312 Woodland Rd., Mount Pocono, PA 18344-7172
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mount Pocono
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Mount Airy Casino Resort 4*
Number of rooms: 188
Official Description (provided by the hotel):
With a stay in one of our lavish Pocono resort rooms, you can play all day...and all night. Unwind in wall-to-wall comfort with pillow-top beds, spacious bathrooms, room service, LCD TVs with in-room movies, hi-speed Internet and more. With rooms like these, you'll be doing anything but roughing it this hotel in the Poconos. Mount Airy Casino Resort has been awarded the prestigious AAA Four Diamond Rating. Mount Airy Casino Resort is the first casino resort in Pennsylvania to have earned this prominent award. For your indulgence, we offer two separate levels of resort luxury. Our King and Double Queen guest rooms are an experience well beyond the standard Pocono's vacation. Some of the features you'll enjoy include:•King or double queen beds•Spacious bathrooms•Walk-in showersLooking for the pinnacle of luxury and comfort? Experience euphoria with a grand King Suite. These magnificent Pocono hotel rooms feature all of the lavish amenities of our guest rooms, plus:•Cozy living room•Granite wet bar•Spacious bathroom•Granite surround porcelain tub•Double granite sinks. Some of our suites also offer a separate second bathroom and a spectacular lake view.In addition to an atmosphere of style and refinement, all of our guest rooms feature the finest linens for your comfort, including:•100% goose down comforters•Sheets woven from Egyptian cotton•Chelsea fleece blankets•Pillows crafted from softique microfiber and more. After you've taken in your luxurious surroundings, you'll want to step out and enjoy everything else Mount Airy Casino Resort has to offer. Relax at our Spa or Salon, indulge your cravings at any of our five exclusive restaurants, grab a drink at Gypsies Lounge and Nightclub, start a hot streak on our expansive casino floor, or play a round of golf. With so much to do, the only thing you have to worry about is where to start. ... more   less 
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Also Known As:
Mount Airy Hotel Mount Pocono
Mount Airy Resort

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