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“Nice Hotel” 4 of 5 bubbles
Review of Clarion Hotel & Conference Center

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Clarion Hotel & Conference Center
Ranked #11 of 14 Hotels in New Cumberland
Houston, Texas
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Nice Hotel”
4 of 5 bubbles Reviewed 14 August 2012

I stayed at this Holiday Inn May 11-13, 2012 on a business/pleasure trip. When we arrived and went to our room, we were directly above the pool. It was very noisy, and we asked to be transferred but the hotel was full. I just knew there would be no sleep, but the pool closes at 10pm???, and once everyone cleared out, it was very quiet and peaceful. Our room (2Q) had a balcony that overlooked the covered pool area, and gave the feel of a much more expensive hotel. Check-in was quick, rooms were clean and comfortable. We didn't go to the pool, but it looked very nice. We had dinner in the restaurant and the food was good. There is a convenience store right by the hotel, and a couple of places to eat(Pizza Hut and Bob Evans). The location is right off I-83 and the Turnpike, easy on/off. I would stay here again.

Room Tip: If you want to go to sleep early, request a room away from the pool. It does close around 10pm and...
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  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM148, Director of Sales at Clarion Hotel & Conference Center, responded to this review, 2 October 2012
Thank you for those wonderful comments we look forward to seeing you again the next time that you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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304 reviews from our community

Traveller rating
    72
    67
    41
    61
    63
See reviews for
112
38
11
74
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Breinigsville, Pennsylvania
1 review
5 of 5 bubbles Reviewed 13 August 2012

so i booked a 2 bed non smoking room thru hotels.com got the order conf. email and it said smoking. so i 1st called the hotel and they told me to call hotels.com. so i did and hotels.com was NO HELP. so we went to check in. this hotel was sold out. we asked to be switched after looking @ the room. we have 3 kids and we didn't want a smoking room. Tara @ the front desk was able to get us switched into a 2 floor king suite with a pull out. yes i said 2 floor suite.it was very nice. Thanks to the hotel and Tara.... no thanks to hotels.com

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bander148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM148, Manager at Clarion Hotel & Conference Center, responded to this review, 2 October 2012
We appreciate your comment. Thank you for those wonderful comments about one of our associates. We try our best to accommodate each and every guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Washington, Maryland
Level Contributor
4 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 13 August 2012

Confirmed non-smoker room on Friday w/ 2 queen beds. On Saturday, only had smoker room w/ 2 queen beds. Asked that the room be sprayed. Maintenance man, walking ahead of me, opened the door, sprayed one shot of Febreeze, and left. Spraying a room? NOT Several others in my party had their "confirmed" room reservations messed up too.

Room Tip: Want a good room and service? Don't stay at this hotel!!!
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  • Stayed August 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM148, Manager at Clarion Hotel & Conference Center, responded to this review, 2 October 2012
Thank you for your comments. I am sorry that the request that was made was not able to be honored. We do not guarantee room types, but we do our very best to try and honor any requests if at all possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New York
Level Contributor
282 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 bubbles Reviewed 7 August 2012

The hotel is very easy to access an not in the midst of traffic. The room was very comfortable. Front desk is very efficient and helpful. Elevator to all floors. Free wi-fi excellent. Shower worked very well. The pool is inside; well maintained. The onsite restaurant offers a full menu for breakfast well prepared - bottomless coffee cup. (I arrived at 8:00PM and did not have dinner.)

  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank roadrun50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGM148, Director of Sales at Clarion Hotel & Conference Center, responded to this review, 8 August 2012
Thank you for those wonderful comments. We appreciate you taking the time to write this review. We hope that the next time you are in the area that you will come see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PR
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 1 August 2012

We stayed at the hotel on 7/21-7/23. We arrive very late (about 2 am). We reserved a two beds room, since we were traveling with my girls. When we arrived to the hotel only single bed rooms with sofa beds were available. Since we were so tired, we took the room. They gave us the bed sheets for the sofa bed, since the sofa bed was not dressed.

The room was located next to one of the secondary entrances of the hotel which was really convenient to upload-unload the baggage. The room was very spacious, even with the sofa bed opened. The bathroom was clean and the bed was comfortable. We get out early in the morning to the Hershey park and arrived late the next night, so we don't use any facility of the hotel, other than the room.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank devotemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM148, General Manager at Clarion Hotel & Conference Center, responded to this review, 3 August 2012
Thank you very much for your gracious comments about our hotel. It is indeed heartening to read positive comments and I will share them my staff so that can be aware of your comments and feel appreciated. We certainly hope that next time you are in our area, please come and be our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
virginia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 29 July 2012

Upon arrival our first impression was "nice". The lobby and adjoining restaurant appeared very nice. It went downhill from there. First we were unable to check in early which is fine. We confirmed that we had a suitable room to house 3 adults and 2 children. We were told that we would have a roe away put in our room ready for use. We attempted to get the airline miles associated with the hotel added and no one seemed to be able to accomplish this nor understand it. Wwhen we returned at 830 that evening to go to our room we we told that they didn't know about the rollaway bed. We entered our room to find no additional bed and a dirty room. Stained bed covers and stale smell. The room was outdated and the tv did not work properly. When returning to the front desk to address this was told there were no more beds even though they knew we had requested one previous to our arrival and there was no way to accommodate us outside of this room. The kids ended up sleeping on the floor on sheets. The response was "oh sorry". We did eat at the adjoining restaurant as it was late. The food was ok but we felt rushed as they wanted to close at 10 on a Saturday night, making comment such as " no the door is not locked those people are still hanging out" loudly to emphasize their irritation.
It is ashame as holiday inn is generally pretty good.

Room Tip: If you appreciate good service and good atmosphere I don't recommend staying here
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  • Stayed July 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank misdmner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ninerfan16, Director of Sales at Clarion Hotel & Conference Center, responded to this review, 31 July 2012
Thank you for your response. We regret any inconvenience that you incurred during your stay. It seems the room was inadequate for the needs of your family. Three adults and two children can be challenging in a standard hotel room. I am sorry that you feel we should provide a rollaway bed in a room with two beds already in the room. This would be against the hotels fire code. We are grateful that you stayed with us and we hope that you will consider staying with us again in the future. Unfortunately there is not enough information to research the lack of follow through. Hopefully next time your accommodations will be more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, Pennsylvania
2 reviews
4 of 5 bubbles Reviewed 24 July 2012

My wife and I stayed at this hotel over the weekend. We checked in Friday after 5:00 pm and enjoyed the atmosphere at the front desk. There were two people checking in people and the third gal was answering the phone and making keys. It was a really effective way to move the crowd. The gals that checked us in were really friendly and after signing in, they showed us a map to our room. We were placed close to the "A: entrance. We left the lobby smiling and drove around to the "A" entrance. Our room was just what we were expecting. It was clean, the king bed was very comfortable and the pillows were plentiful. We were in and out of the hotel all weekend and mostly used the "A" entrance. The location of the hotel to several places we wanted to visit made it an even better experience.

Room Tip: We like the rooms that were a few doors down from the exit
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  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank richardsteele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ninerfan16, Director of Sales at Clarion Hotel & Conference Center, responded to this review, 31 July 2012
Thank you for your wonderful comments. We look forward to the next time you are in town to come visit us again. We will be sure to pass your comments to the front desk manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Hotel & Conference Center

Property: Clarion Hotel & Conference Center
Address: 148 Sheraton Drive, I-83 & PA Turnpike Exit 242, New Cumberland, PA 17070
Phone Number:
Region: United States > Pennsylvania > New Cumberland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 14 Hotels in New Cumberland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Clarion Hotel & Conference Center 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located 5 minutes south of Harrisburg in a suburb of New Cumberland. Has easy access off of 2 major highways, Interstate 83 and Interstate 76, the Pennsylvania Turnpike. Attractions that are a short drive away from the hotel include Hershey Park, Pennsylvania State Capitol, Pennsylvania Farm Show Complex, the Amish (Lancaster County), Harley Davidson Plant, and historical Gettysburg. Enjoy local sports with the following clubs: Harrisburg Senators, AAA baseball, and Hershey Bears minor league ice hockey team for the Colorado Avalanche. Indoor heated pool nestled in a tropical courtyard are just 2 of the amenities that are offered. Guests of the Harrisburg Clarion Hotel & Conference Center can enjoy fresh, locally-sourced ingredients and from-scratch cuisine at the hotel’s on-site restaurant and bar, The Garlic Poet. You will find over 21,000 square feet of flexible conference and catering facilities which provide the ideal setting for many special occasions. ... more   less 
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Also Known As:
Holiday Inn Harrisburg Hotel New Cumberland
Holiday Inn New Cumberland
New Cumberland Holiday Inn

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