We didn't actually stay at this motel. We booked in for one night and paid with credit card upfront. We did request to see the room which was basic but this is okay with us provided it is clean. On getting ready for bed we turned our sheets back to find numerous hairs and crumbs present. We informed the manager who came to look and agreed that they were dirty and offered us a different room or new sheets. We had totally lost confidence in the motel, explained that it was not personal but we couldn't trust the cleanliness. We were then told to leave but we would not get a refund. We paved and asked if we could again discuss our position. We were extremely reasonable but now the manager stated that the sheets were clean and she had changed them herself. She actually went on to say that we could have put them their ourselves. It was about 8pm, we had only just booked in, we had no alternative accommodation and the only thing we would have gained would have been our own money back. I requested the address of the owners so that I could write to them but this was also refused. I was appalled by how we were treated and would certainly not recommend this motel. We managed to find another motel and they told us they had heard similar stories.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Agoda so you can book your Hollander Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hollander Motel New Holland, PA - Lancaster County