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“Rudeness personified”

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The Inn at Phillips Mill
Ranked #9 of 19 New Hope B&B and Inns
Reviewed 25 July 2013

My husband and I have stayed at Phillips Mill numerous times through out the years. While no one was ever warm and fuzzy (if you read even the favorable reviews this is a recurring theme), we never complained until now. We recently booked a room and dinner to celebrate our 40th wedding anniversary. When we arrived in the afternoon, we were taken to our room and it was immediately clear to us and the staff our air conditioner window unit wasn't working. It was 98 degrees that day, so you can imagine how hot the room was. We were told they would fix it, so my husband and I left for some antiquing and a cool place to have a snack. When we came back late afternoon, we went to our room to find it as hot as we had left it. Two more people came up to try and figure out what the problem was, but on one could fix it. We asked if there was another room available and were told there wasn't . We asked if there was another window unit that could replace the broken one, and were told they didn't have another one. Everyone that came into the room agreed the room was too hot to stay in. Reluctantly we decided we would have a much earlier dinner at the inn and make the long trek home. One of the staff came by our table and graciously offered dinner on the house for ruining our wedding anniversary. We thought this was so thoughtful. Well, there was one little hitch we never saw coming. When our refund for the room (you have to pay in advance, personal checks only) wasn't forthcoming after 2 weeks, we called to see when it would be sent out. After many phone calls, we were eventually informed we weren't entitled to a refund because they had given us a free meal. They then begrudgingly agreed to send us a check for $10, to cover the cost difference between the room and the dinner. We're still waiting. Our anniversary was ruined, we are out the cost of our room, and out the additional expense of $75 for our pet sitter that we had to pay. I have never been treated so shabbily and rudely! Will never go back even if they offer a free room!,

  • Stayed: July 2013, travelled as a couple
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20  Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 - 41 of 71 reviews

Reviewed 13 June 2013

I have known my wonderful husband for 33 years and we have gone to the Inn At Phillips Mill during these many years for our Anniversary's and most often in the beginning truly loved the food and ambience. I just have to say that the some of the peeople who work there can be a little nicer to be honest. Some of the staff on the other hand can be very friendly so I guess it depends on the time and day (this should not be like that in such an Industry as always staff should be very friendly as this is the service Industry!!). We really enjoyed when we dined outside one evening, it was very charming with lots of candles and was romantic. Over the years however..there have been times when the food was delicious beyond our expectations...the last couple of visits the food was not a grea and was sort of disappointing. We visit the New Hope area at least once a year for the past 33 years and will continue to do so. As far as going back to this Inn, I have to think more about it since the last experience was only fair I guess you can say. Overall, everyone traveling to the area should go here for the ambience at least. At this point I am being kind to give it a rating of very good as really it was only in between good and average..sad to say..wish they were like they once were paying such attention to detail also with the food being so very delicious. Some of the staff was never that nice though..they really need to work on that especially when you patronize them for so many years..

  • Stayed: August 2012, travelled as a couple
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2  Thank Donna0820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2013

After reading so many terrible reviews of this place, I was a bit concerned when we made reservations to take friends there as a gift. We live in the area and have been there maybe 10 or 12 times and have always loved the restaurant. Well, we were not disappointed. The staff was friendly and accomodating, the atmosphere delightful, and the food was presented beautifully and delicious! We were there for three hours with our friends and had a wondeful evening.

Stayed: April 2013, travelled with friends
1  Thank BucksCountyQuiltLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2013

We've been coming to the Inn for almost 20 years. It is always a pleasant experience but the food at our last visit Easter weekend was especially good. The vegetables in particular were beautifully prepared and the main courses excellent. Our only complaint was with the bread, which hasn't been great for some time, and our waitress who, while accommodating, was a little gruff. We also miss the scented soaps in the bathroom and dark blue napkins. (And whatever happened to the piggy sugar cubes and pig imprint on the butter?)

Overall the Inn is a real treasure: romantic and cozy rooms, wonderful food and tremendous value (as you can bring your own wine). Also, you can take your time and not feel rushed. There aren't many places like this left. Enjoy it while you can.

  • Stayed: March 2013, travelled as a couple
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4  Thank Gerhardie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2013

As soon as walked into the Inn at Phillips Mill we were smitten with the charm, the coziness and the ambiance...like NO other we have ever experienced! The restaurant was lit by candles and 3 fireplaces!....Our romantic night was then already at 100%!!!....the waitress was kind and polite!....we were encouraged to sit by the hearth fireplace in the next room between meals which was so gracious...then, screeeecchhh...when we returned to our table our wine had been removed and thrown away!....the maitre' de told us he thought we had left the building, despite that he acknowledged my purse was there and we had another bottle of wine on the table!..hhhmmm....we had informed the waitress we were sitting by the fire...so DEFINITE miscommunication on their part!...the maitre' de appologized, but...this did not bring back the wine for our SPECIAL dinner!...dinner was AMAZING!...so very good!! (scallops and the crusted tuna steak)...the crab and cavier salad was quite good as well!...We sat and enjoyed our dinner with ease...so before finally ending the evening, walked through the restaurant and talked with many other polite, endearing guests we had just met....as we returned to our table to sit and get out check....sssccrreeeccchh......the staff had cleared our table, set it for the next evening's guests and MOVED our belongings from the table and placed them at another location in the restaurant (this included my pocket book, cell phone, etc)...NOT GOOD!...and we were handed our check while standing in the restaurant with not place to go!!!!.......Overall, go for the ambiance and food....not for the staff etiquette! WE WOULD DEFINITELY GO BACK, but will be ready to set the boundaries!!!

Unfortunately, we were told the Inn was full for the night so were not able to see the rooms..but, as you will find, the romance of this place will make you want to stay the night!

  • Stayed: February 2013, travelled as a couple
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4  Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2012

Last night was our third visit to The Inn at Phillips Mill, and actually our only one alone rather than with a small group. It was a Monday, so it was extremely quiet and the candlelit atmosphere couldn't have been more romantic or wonderful for our 2nd Anniversary dinner. Our waitress was charming and remarked at our wonderful wine we brought (Silver Oak Cabernet). We shared escargot on puff pastry which was superb. We ordered the rack of lamb (they call them chops) and there were two double chops and a single, but very thick one. I love lamb, but this may perhaps be the best rack of lamb I've ever had. It was fully crusted with Herbs of Provence, cooked till almost crusty on the outside and perfectly medium rare inside. It was juicy and simply delicious. I do not apologize for picking up the bones and gnawing away the very last bit of meat. My partner had a Black Angus strip steak with red wine sauce and it too was delicious. The broccoli, carrots, roasted beet, and flavorful mashed potatoes were all perfect accompaniments, as was the sesame encrusted very fresh and hot bread. In the past we've enjoyed their veal, pork, and fish dishes (a sensational tuna, by the way) but this night we chose our food to go with our wine -- and that called for lamb and beef. I will say the offerings for dessert were a little sparse -- and NONE were chocolate, which was a surprise, but we shared a very good almond/lemon cake wedge with ice cream and it really was very good.

This meal with the person I love just couldn't have been any better. We really do love this place and when we think "where can we go that's really great, very romantic, and we can take our own fine wine?" -- there's no doubt where we'll be heading.

  • Stayed: November 2012, travelled as a couple
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1  Thank Nappatles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2012

With so few restaurants open on Monday, we were delighted to return to this long time favorite. We just hoped it would be as good as we remembered - it was even better! We left behind a dark rainy night to enter a beautiful dining room entirely lit by candles, with starched white table cloths and tasteful table settings. We were greeted by an elegant young woman and shown to a window table with cushioned wicker chairs. Our BYOB was promptly opened, poured into sommelier goblets and followed by crusty, warm french bread with fine butter.
Instead of daring combinations of things people rarely eat, the menu offered thoughtful presentations of appetizers, salads and main courses.
A perfect crab cake, lightly sauced for me, and vegetable "napoleon" for Joann, were followed by two inventive salads enlivened by textural contrasts. My rib lamb chops were superbly seasoned and perfectly cooked. Joann's pork tenderloin was attractively presented. Both entrees were accompanied by baby brussel sprouts, pureed sweet potato, spiced beets, a bit of mashed potato and more - all cooked just right, no need for salt or pepper! The home-made nut pie was uniquely good to match a fine cup of espresso.
Our waitress did NOT introduce herself, ask if we were "still working on that", or ask "how is everything?" because it was obvious that we were delighted with her classic discreet attentiveness and the thoughtfulness and perfect timing of the kitchen.
This was a four star complete meal in elegant surroundings for a touch over $100.

Room Tip: This is a get away very near the quaint towns of New Hope and Lambertville. Almost walking distance...
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  • Stayed: October 2012, travelled as a couple
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1  Thank BoHahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn at Phillips Mill

Address: 2590 River Rd, New Hope, PA 18938-9521
Region: United States > Pennsylvania > Bucks County > New Hope
Amenities:
Restaurant
Hotel Style:
Ranked #9 of 19 B&Bs / Inns in New Hope
Price Range: £73 - £91 (Based on Average Rates for a Standard Room)
Number of rooms: 5
Also Known As:
Inn At Phillips Mill Hotel New Hope

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