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“Much Better than Expected from a Holiday Inn Express!!!”

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Holiday Inn Express Gibson
Ranked #1 of 2 Hotels in New Milford
Certificate of Excellence
New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Much Better than Expected from a Holiday Inn Express!!!”
Reviewed 6 August 2013

We stayed here for a camp visiting day back in June and we were quite pleasantly surprised by our stay. It literally is 1 minute off the highway but we still missed the entrance in the dark as there is absolutely no sign which is strange. Obviously if you look around, you can see the hotel by the fireworks store but strange there is no sign by the entrance. The employees are some of the most friendly we have ever encountered. Even though it was only for one night, we were a bit nervous to see what an actual room looked like at a Holiday Inn Express as we don't usually stay at this type hotel chain. The room was perfect for what we needed. The room was very clean and much bigger than I thought. Even the hallways and elevator seemed new & clean. We got a great night sleep and happy to see that they had a complimentary breakfast buffet in the lobby in the morning starting at 6am. It had everything we needed for breakfast and the lady working in the room with the food kept cleaning and checking if more food/drinks were needed. The receptionist behind the main counter even offered us better directions to get to the camp for visiting day. That was nice because mapquest is wrong half the time and my gps on my phone has spotty service in this area. We left here feeling great that this cheap Holiday Inn Express did us right. We will definetely be back next year!!!

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
Thank smas34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, 18 August 2013
Dear smas34,

Than you for taking the time to leave us such a glowing review. While we are still seeking a more permanent solution, we have taken the opportunity to put up several signs to better direct our guests to us. We are very glad to have given you such a great stay! Especially when you do not stay with our brand very often. We hope that you come to visit us again so we may give you a repeat performance.
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128 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Virginia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2013

Be warned! There are no signs directing you to the Holiday Inn or its entrance road from Oliver Road and it is easily missed. The hotel sits off the main road, behind the big fireworks store, and its overgrown unmarked entrance is just before the store's parking lot. It seems as if the Holiday Inn is trying to keep people from finding it. We've been staying here for years to visit family and agree with several other reviews---staff is great, hotel is nice, but the price is high with no competition.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
1 Thank VirginiaDanceGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, 18 August 2013
Dear VirginiaDanceGal,

We appreciate your taking the time to leave us a review, and especially to tell us how our staff and property are great. Also, while we are still working to find a more permanent solution, we have put up several directional signs to try and better guide our guests to us. Thank you again, and we look forward to your next stay!
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Brooklyn, New York
Level Contributor
103 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 517 helpful votes
Reviewed 21 July 2013

Agree with the previous review who says it's a great place to sleep in the middle of nowhere. Visiting my son at camp about 45 minutes away at Independent Lake Camp up in Orson.

Hotel is set back from a truck stop and conveniently located next to a fireworks superstore. Nice to know in Pennsylvania that I can't buy a beer at the local truck stop or Denny's (have to drive 2 exits to get beer I'm told) but I can buy enough fireworks next door to illuminate a small town on Fourth of July.

So my advice is if you want to have a cold one at night, or a cocktail, you've got to figure out how to buy it ahead of time. Why the people of Pennsylvania don't up and revolt of the liquor laws is beyond me. Maybe while New Jerseyians don't up and revolt at being able to pump their own gas. But I digress.

This hotel is well run, clean seems new and people we dealt with were very, very nice. There is not a hot tub, but there is an indoor pool.

Would definitely recommend. Not because it's particularly outstanding, which it is, but because there are so many scarey Bates Motel type places all around this part of Pennsylvania.

Room Tip: Make sure you figure out where to get beer/wine because you ain't getting it in Pennsylvania.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
3 Thank Frqflier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, 18 August 2013
Dear Frqflier,

Thank you so much for taking the time to give us such a shining review. We appreciate all of your positive feedback. As for the cold ones at night, there is a restaurant nearby open Tuesday through Saturday that sells sixpacks. They are also a full bar at the restaurant and will pick you up at the hotel as needed. We look forward to seeing you again next camp season!
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New York City, New York
Level Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 July 2013 via mobile

Good roadside hotel with very nice staff and accommodations. Overpriced but there are no other chain hotels around so they can command the rates.

If you are rolling in during dinner time take note: your choices are Denny's at the adjacent Truck Stop or McDonald's. That's it. Otherwise it's a highway drive to small towns nearby that don't have many choices.

Air conditioning in our room was good but loud. Rooms have a fridge and microwave, comfy beds, large bathrooms with good showers and very spacious for a hotel of this type.

  • Stayed July 2013
    • Value
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Helpful?
1 Thank Jonathan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, 18 August 2013
Dear qbang,

Thank you for taking the time to leave us a review. We appreciate your choosing to stay with us, and even more so that you have such great things to say about our rooms. While we are in a rural location, we do try to give our guests great service by providing them with maps and menus to local restaurants that are within a few miles drive. Thank you again, and we look forward to seeing you again soon.
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Milan, Indiana
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 July 2013

We were here for one night on our way to New York State. We were very impressed by the staff and their good nature! Especially since they are dealing with lots of construction/drilling workers. The staff is doing what they can to try to keep the hotel clean...and that is a hard task with muddy clothes and boots!

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Milan54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, 11 July 2013
Dear Milan54,

Thank you for taking the time to leave us a review. We love to hear such great compliments about our staff, as they truly are the heart of our hotel and do their best to make sure that every guest has a great stay every time. We also appreciate hearing about where we can improve, and take every opportunity to meet these challenges head on. We look forward to seeing you here again soon, and giving you another fantastic stay!
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Nassau, New York
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 June 2013

This was by far one of the best hotels we have stayed at in a while. It doesn't take a lot to make a customer feel valued and yet a lot of hotels don't seem to get this. This place gets it! All the staff was friendly and put the guest first. We ask for a late check out and found ourselves surprised that it was not an issue and that they didn't have to check with housekeeping first to see if they could do a late check out. The breakfast was great. We forgot a plug that we needed and went to the front desk, they pulled out a box of plugs and the one we needed was in the box. They just did everything they could to make travel easier for us. If we are ever in this area again, this hotel will be our first choice!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review, 11 July 2013
Dear Kathy K,

Thank you for taking the time to leave us such a glowing review! We do our best to make sure that every guest has a great stay, and our staff is at the heart of that effort. We look forward to seeing you again, and are eager to give you another great stay!
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Woodbridge, Canada
Level Contributor
76 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 3 May 2013

This property itself is very nice and well taken care of but a few things to note which keeps it from a 5 start rating tripadvisor rating. The hotel is way over priced for what you would expect to pay for a nights stay along I81. Plus there is natural gas drilling taking place in the vicinity so there are many industry workers and their trucks which occupy the hotel on a daily basis. This appears to be causing both the much higher prices which the average traveler is not expecting and mud all around the entrance and parking lot. On a positive note the front desk lady was very helpful and the breakfast area had a one button push pancake maker. The pancakes were very good along with the rest of the breakfast. Shower pressure and internet access also both good. Only other eatery I saw on this exit was a McDonalds close by.

Stayed April 2013, travelled with friends
Helpful?
5 Thank hotelforfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Gibson, responded to this review, 20 May 2013
Dear hotelforfun,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comment, we truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the shortcomings you have experienced during your stay. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Gibson

Property: Holiday Inn Express Gibson
Address: 1561 Oliver Rd, I-81 at Exit 219, New Milford, PA 18834-7515
Phone Number:
Region: United States > Pennsylvania > New Milford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in New Milford
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Gibson 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Gibson, recipient of the 2007 Quality of Excellence Award. This beautiful hotel is conveniently located off I-81 at exit 219 Gibson. Centrally located between Binghamton, NY and Scranton, PA the hotel is ideal for business or leisure. The hotel is located in the heart of the Endless Mountains and is only minutes from exciting attractions. The Holiday Inn Express features the most up to date services and facilities and offers an indoor pool, fitness center, business center, refrigerators and microwaves in all rooms, and free high-speed Internet. Stay Smart with the Holiday Inn Express Gibson! Smart business! The Holiday Inn Express Gibson will make your business trip care free. The hotel is located just minutes from Montrose, Conklin Industrial Park, Frito Lay, Kirkwood Industrial Park, Maines Paper & Food, and the Flying J Travel Plaza, just to name a few. Smart getaway! This hotel is the perfect place to get away and visit great local attractions such as Elk Mountain, Harford Fairgrounds, Mormon Monument-Joseph Smith Home, Old Mill Village, Valhala Castle, Nicholson Bridge, Upper Delaware Scenic & Recreational River Center, Pocono Mountains, Pocono Raceway, Jem Car Classic, and many more! Stay Smart and experience this beautiful hotel with outstanding services and amenities. Many beautiful golf courses nearby! ... more   less 
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Also Known As:
Holiday Inn Express Gibson Hotel New Milford
Holiday Inn New Milford
New Milford Holiday Inn

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