I must start this review by saying I am a Hilton Honors enrollee and I frequent Homewood Suites and absolutely love them. However, the breakfast service and wait staff was not acceptable in my standards. Breakfast was from 7:00 to 10:00 on Saturday and there was no coffee. I asked once at 7:30 and was rudely told it takes 10 minutes to brew. So I went back to my room and made a pot there. When we went back down at 8:30 for breakfast, the coffee urn was empty again. This time my daughter asked and was told the same story. I then went to the front desk and voiced a complaint. Meghan at the front desk was very nice and accommodating. She mentioned the food services manager was there and she would advise them of the problem. Well, it did not help because by the time we left at 9:30 the coffee was gone again. I totally understand that the the hotel was booked solid with a wedding, softball and lacrosse tournaments but..... Coffee is a necessity. I cannot believe they would allow the coffee urns to go empty. If they cared about the breakfast service they would have had someone keeping the pots full at all times.
Other than that, this hotel was in a great location. The rooms were very nice and the hotel was clean. But I am not sure that I will book again when I return to the Newtown area. I will probably pay a little extra and stay in Langhorne.
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- Also Known As:
- Homewood Suites By Hilton Newtown Hotel Newtown