This hotel was your average Hilton Garden Inn and while the room was clean it had a few major flaws and one huge quirk. It served our needs but I was quite disappointed as we stayed here the last two nights of our 11 days on the road and were quite tired. For the money we paid it could have been a lot better.
The biggest problem was that the a/c did not work properly in our room. The a/c would not automatically turn on at the temperature it was set to and therefore I spent much of the night getting up and manually turning it on until the room was a comfortable temperature and then having to close it as it didn't automatically turn off either. However, within a short time the room would heat up again. As it was unbearably hot and humid during our stay, not using the a/c was hardly an option. When the a/c was running it was deafeningly loud. So the choice was to be up sweating all night or up listening to a thunderously loud a/c system. I mentioned this to the front desk the next day and the woman at the desk said she'd have it checked out. We were out the entire afternoon and night and I noted when we returned to the hotel a different staff was at the front desk. I vaguely thought to ask whether the a/c had been fixed but never did ask. It wasn't until we went to bed that I realized I hadn't asked and it clearly had not been fixed. It still would not turn on automatically when the room reached the temperature it was set to and indeed the temperature in the room became increasingly intolerable. By then my son was asleep, and so was my husband who can sleep through anything, so I just resigned myself to a second night of no sleep for a ton of money.
The other problem with the room also revolved around sleep and I doubt I would have slept much better even if the a/c did work properly. I like firm mattresses but this was like sleeping on a slab of concrete. Yes, I am aware these were adjustable mattresses, and yes, I know how to adjust them and when they work I love them. Indeed that is one of the things I like best at the Hilton Garden Inn hotels that have them. But the adjustable knob on the mattress my husband and I slept on (or rather he slept on and I lay awake on) was broken. I was too tired to remember to ever ask the front desk about it but given that no one checked on the broken a/c I'm not sure this would have been checked either.
I'll still give the hotel an average as it was clean and the location was convenient for us.
Finally, the design is really odd and impractical. When you first enter the room there is a tiny, tiny alcove that has a refrigerator (we like that) and directly across from it the closet. In between is the bathroom door. Because of this configuration, the closet doors are not pocket doors and therefore the closet can only be opened about 20 inches, making it difficult to put a suitcase in there and making virtually half of the closet unusable.
- Official Description (provided by the hotel):
- Our Oakland, PA hotel is located in Pittsburgh's medical and educational district and tucked in the heart of world-class university campuses like The University of Pittsburgh, Carnegie Mellon and Carlo University. Complimentary shuttle services to/from downtown Pittsburgh, shopping districts and Shadyside, PA are included with your stay at Hilton Garden Inn Pittsburgh University. Enjoy spacious guest rooms and suites with complimentary WiFi, microwaves, refrigerators and Keurig(R) coffee brewers. We have more than 6,100 sq. ft. of meeting space (for up to 200 people), and a complimentary 24-hour business center for guests. Enjoy amenities like room service, our on-site fitness room, as well as our on-site convenience store, lounge and restaurant. ... more less
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- Also Known As:
- Hilton Garden Inn University Place, Pittsburgh Hotel Pittsburgh
- Pittsburgh Wyndham
- Wyndham Pittsburgh