We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Standout for Service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Garden Inn Pittsburgh University Place
Ranked #19 of 70 Hotels in Pittsburgh
Certificate of Excellence
Columbia, MD
Level Contributor
173 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Standout for Service”
Reviewed 21 August 2014

We thoroughly enjoyed a long weekend here, attending a conference at the University. Of course the location is great for University activities and it is also an easy walk to several tourist sites, including Phipps Botanical Gardens, Cathedral of Learning, and Carnegie museums. The hotel put a heavy emphasis on service, and the staff was cheerful and helpful. The room was comfortable and well laid out. The shuttle service went beyond the advertised three mile limit to deliver patrons to their destination. There were two different newspapers available each morning, including the Wall Street Journal, warm cookies in the afternoon, and hot coffee in the lobby as well as a Keurig coffeemaker in the room. A manager checked in with us at our room to ensure everything was all right. The valet service was excellent and prompt and included two cold waters for our journey. It was a pleasure to stay there.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank carolegth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Front Office Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review, 26 August 2014
Thank you Carol for sharing with others about your 5* stay while staying with us. We are honored that you thought so highly of our staff & service, and have passed along your praise to the rest of the hotel. Our goal is to provide that +1 service to our guests to ensure they have everything to enjoy their experience in the city, whether it be for business or pleasure. We hope you will stay with us again if you find yourself back in the city.

Bill Theiss Operations Manager
bill.theiss@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

971 reviews from our community

Traveller rating
    469
    300
    130
    45
    27
See reviews for
420
109
53
280
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Milwaukee, Wisconsin
Level Contributor
96 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 14 August 2014

Arrived late afternoon, first time in Pittsburg, looks like a pretty nice city. First impression of the hotel was favorable. I was the only one at the check in counter but had to wait for the manager to take several calls before checking me in. Once he turned his attention to me he was very polite and the check in was very quick.

Room was nice, clean, had a small frig, microwave, iron and a Keurig which was nice. Room service and the bar are open until 10PM. An ok selection and reasonable prices. The vending on the floor was only Coke products, kind of weak. Would have liked some snack foods too.

Bed was noticeable firm…like a sheet of plywood. Slept ok but it was a hard mattress for sure.

I am told it is in an area with a heavy college student population when school is in.

Overall a very nice hotel.

Room Tip: Did not see a wifi when I scanned
See more room tips
  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uespilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Front Office Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review, 26 August 2014
Thank you for taking the time to share with others about your positive experience while staying here at the Hilton Garden Inn. We are thrilled that you enjoyed all the room & hotel in general has to offer including being the first national chain of hotels to equip all guestrooms with Kuerig coffeemakers. Instead of having vending machines on our guestroom floors, we have a 24-hour pantry in the Mezzanine that includes all that a snack machine would offer, plus sundry supplies, desserts, frozen meals, & freshly prepared meals to-go. We hope that your travels will bring you back to the Pittsburgh area again, and you will stay with us again.

Bill Theiss Operations Manager
bill.theiss@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 August 2014

We always enjoy our stay at this HGI. It is really close to University of Pitt which is a major plus. They have also upgraded a lot of things in the hotel. I like the new pillows and the sleep number bed is great.

We needed a few extra items in our room for this trip and the front desk (Greg and Bill Theiss) went out of their way to help me get them.

They are a big part of why I'll be back for Pitt family weekend in September.

Room Tip: Room 900 has a great view of the Cathedral
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank GNBuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orlando, United States
1 review
Reviewed 13 August 2014

great location, wonderful peace. Close to the University, museum and conservatory. Clean rooms, with WOMB-like beds! Friendly helpful staff assure me that I will reserve here upon my return. We spent four days here and encountered no problems. One change, offer the water with citrus in morning as well as throughout the day.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Front Office Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review, 14 August 2014
Thank you Eric for taking a moment to share your experience from your recent stay at our hotel. We are thrilled that you thought so highly of us. I will be sure to pass along your positive comments about the staff in order to congratulate the team on the excellent work they do here. As for offering fruit water in the mornings, I will be sure to pass along your comments to the F&B team, however instead of offering the Welcome Bars & Fruit Water in the mornings, we offer a complimentary welcome table, filled with coffee, hot water, tea & hot coco for guests waking up & starting their day at the hotel. We look forward to welcoming you whenever you come back to Pittsburgh.

Bill Theiss Operations Manager
bill.theiss@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cincinnati
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 August 2014

Appears nice on the surface but room was already grungy, despite appearing somewhat new. Hair was on everything, bedding, towels. Room climate was muggy and even the linens felts sticky. Additionally, none of the technology works. TV picture is terrible; front desk solution was for me to attempt to fix it myself by unplugging it. Wi-Fi does not work on phone or computer; front desk suggested I call the tech support number that popped up with the error messages. Even the telephone didn't work and the front desk clerk cut in/out while telling me how to try to fix their crappy technology. I suggest finding somewhere else to stay particularly if you have to get any work done.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank cintioh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Front Office Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review, 14 August 2014
Thank you for for taking the time for completing a review about our hotel. I do wish to apologize about the issues that you faced while staying with us. Our expectation that we give our guests is for them to have a clean, comfortable room with modern technology, and we are deeply troubled that you could not find that while staying with us. If you could please contact me with more information about when you stayed & what room you were in. I can pass this information to our Executive Housekeeper in order to correct the unacceptable behavior in regards to your room. I will personally make it my mission to ensure that the front desk responds properly to any issue that might arise for the guests who come in our doors on a nightly basis.
I would love to have another opportunity to make your night’s rest with us a 5* stay. If you ever have plans on coming back to the Pittsburgh area, let me know and I will try will do whatever it takes to ensure you are satisfied. You Can Count on Me.

Bill Theiss Operations Manager
412-683-2040 x4128
bill.theiss@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Duncanvillle, PA
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 August 2014

This is a great hotel in a great location. The staff was outstanding, the rooms very clean and comfortable, and it has a nice little restaurant / bar if one doesn't feel like venturing out. It is right in the heart of Pitt's Campus with an easy walk to the museums and other attractions. I will stay at this hotel again. Thanks again to the staff for making our stay so wonderful.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank phlegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill T, Front Office Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review, 12 August 2014
Thank you Phil for taking the time to share your positive experience with others while staying at the Hilton Garden Inn Pittsburgh University Place. We are thrilled that you enjoyed the interactions with the staff & prime location right in the heart of the Oakland neighborhood of Pittsburgh. We enjoyed serving you and hope that your travels will bring you back to the Pittsburgh area.

Bill Theiss Operations Manager
bill.theiss@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Pittsburgh hotels
0.3 mi away
Hampton Inn Pittsburgh University/Medical Center
0.5 mi away
Wyndham Pittsburgh University Center
2.0 mi away
Omni William Penn Hotel
Omni William Penn Hotel
#6 of 70 in Pittsburgh
4.5 of 5 bubbles 3,850 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
Shadyside Inn All Suites Hotel
1.8 mi away
Hampton Inn & Suites Pittsburgh - Downtown
1.5 mi away
Cambria hotel & suites Pittsburgh - Downtown
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Pittsburgh University Place? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Pittsburgh University Place

Property: Hilton Garden Inn Pittsburgh University Place
Address: 3454 Forbes Ave, Pittsburgh, PA 15213-3213 (Formerly Wyndham Pittsburgh University Place)
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Pittsburgh
#23 Family Hotel in Pittsburgh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Pittsburgh University Place 3*
Number of rooms: 202
Official Description (provided by the hotel):
Our Oakland, PA hotel is located in Pittsburgh's medical and educational district and tucked in the heart of world-class university campuses like The University of Pittsburgh, Carnegie Mellon and Carlo University. Complimentary shuttle services to/from downtown Pittsburgh, shopping districts and Shadyside, PA are included with your stay at Hilton Garden Inn Pittsburgh University. Enjoy spacious guest rooms and suites with complimentary WiFi, microwaves, refrigerators and Keurig(R) coffee brewers. We have more than 6,100 sq. ft. of meeting space (for up to 200 people), and a complimentary 24-hour business center for guests. Enjoy amenities like room service, our on-site fitness room, as well as our on-site convenience store, lounge and restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Booking.com, Hotels.com, Priceline, Hilton Hotels Direct, Traveltool, S.L.U., TripOnline SA, Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your Hilton Garden Inn Pittsburgh University Place reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn University Place, Pittsburgh Hotel Pittsburgh
Pittsburgh Wyndham
Wyndham Pittsburgh

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing