We had a family medical emergency and stayed at the Shadyside Inn for more than 3 months. And we spent thousands of dollars at this hotel. So, it’s disappointing that I am writing a mostly negative review.
However, let’s start with the positive and the average, because this is a fair review after all. Shadyside Inn has a great location, walking distance from the shops on Walnut. The apartments at Shadyside Inn are average, no-frills. They are straightforward - some better than others. No real complaints there.
The hotel provides a free shuttle service, and we didn’t always have access to a car so this was a key consideration for us. The shuttle drivers were fantastic! They are wonderful people, and they do their job well. They are friendly and genuinely care about their passengers. We highly commend them.
The front desk service on the other hand was not the same. The service was inconsistent and generally below average. Some of the reps were friendly. Others were impolite and some times, straight up rude. It took us hours to get a reservation. Additionally, some of the reps gave us a hard time about booking the shuttle service, because we needed it more regularly for hospital check-ups. They also changed the “free shuttle” policy on us, and then changed it back. It was very confusing. A set hotel policy should be clearly communicated from the start when we asked and not changed around depending on whom we spoke to at the front desk.
The most horrible experience was when we spoke with one of the managers (Carol S.). She did not like to hear negative feedback and responded in a very unprofessional manner. When we asked to speak with the owner, she yelled, told us to “leave” and slammed the phone, hanging up on us. This was hurtful and uncalled for seeing that our daughter just came out of a major accident (reason why we had to stay at the hotel so long), and we were not able to pick up and move around. We travel frequently, and this is the most awful conversation we’ve ever had with a manager at a hotel.
After the horrendous experience with Carol and no way to speak (non-publicly) to the owner, we would not stay or recommend Shadyside Inn.
- Official Description (provided by the hotel):
- Shadyside Inn All Suites Hotel is situated in the upscale neighborhood of Shadyside in Pittsburgh, PA. We provide comfortable, fully-furnished residential-style suites near some of the city's finest shopping and dining. You can stay for one night or many months and always receive the services of a friendly hotel in the comfort of a ready-made home. Suites feature a separate living room, full kitchen, housekeeping service, wireless internet, free off-street parking, local shuttle service, and much more. Our exquisitely central location places you within a mile of Pittsburgh's many universities, hospitals, and cultural attractions. Two blocks away are Walnut Street's fashionable shops, scrumptious restaurants and vibrant bars. ... more less
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- Also Known As:
- Shadyside Hotel Pittsburgh
- Shadyside Inn