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Shadyside Inn All Suites Hotel
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Reviews (650)
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All reviewswalnut streetfull kitchenwelcome bagfifth avenuesecond bedroomapartment buildingcarnegie mellonliving roommain buildinghome away from homegift bagsmall apartmenttraditional hotelgreat neighborhooddining tablefree parkingno elevator
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301 - 306 of 649 reviews
Reviewed 22 August 2014

For someone who like older nicely renovated small apartment style living, it's great. But for a creature comforts or wanting modern amenities, not so much. Really cool as an odd or eclectic place to stay. Definitely not the run of the mill type of hotel. Some folks like that. For me it felt like you were imposing on a relatives home. Or staying at their hose while they were away. Some folks like that "homey" feel; I don't. I want to get away from my home when I stay somewhere - not stay in someone else's. I want modern comforts and amenities. We stayed in a small 1 bedroom apartment with 2 adults and 3 kids. Had a small kitchen and a decent living room. Looked great. But on closer look the bed was a small queen. Couches did not fold out and all the modern (tv, cable box) touches looked like they were rigged to fit into an older style house. Plugs were the old non-grounded type with very loose plugs so any electrical device fell out. The bathroom had poor water pressure; great tile and fixture; but there was no room at the sink for even a hair dryer. Outlet (GFI) for hair dryer was installed upside down and right off the bathroom was a rear exit where you could see and hear through the cracks in the door molding that did not fit flush. Staff was nice, but only did room service one of 4 days. Plus finding the "rooms" is a scavenger hunt of the local area - not easy to find the front office. Maybe nice for a couple, but terrible for families. And that's just maybe...

Room Tip: Look at map of area to find best location.
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank USCGamecocks20102011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShadysideInnSuites, Manager at Shadyside Inn All Suites Hotel, responded to this reviewResponded 29 August 2014

Hello USCGamecocks20102011, thanks for sharing your thoughts! We're definitely a unique type of hotel: we strive to combine the spacious amenities of a fully-furnished apartment with incredibly friendly hotel service. While the bones of our building remain older, we're working to make nearly every feature modern: from fresh new full-sized queen mattresses and furniture to high-speed wifi, electronic locks, HDTVs, and to energy efficient central air conditioning. If you need some extra bed space for children, we have a brand new fleet of rollaway beds to go in the living room. With your feedback, we now know to focus on improving the outlets in your suite's bathroom, as well as communicating suite locations. Thanks again for your review, and we promise to keep improving!

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Reviewed 19 August 2014

It looked great online but don't be fooled. The rooms are mediocre, dated, and cheesey. The staff had a snarky attitude that is not appreciated. It's not worth it for the great location. Also I've noticed here on tripadvisor that the representatives for the hotel have commented back with rude remarks telling their past guests that they're wrong and "that is not the reality of the situation". That's very unprofessional and it's not their place to correct a guest's view of their stay. All it does is make them sound cocky and argumentative. Although I should probably watch what I say on here so I don't get the same response.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Catherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShadysideInnSuites, Owner at Shadyside Inn All Suites Hotel, responded to this reviewResponded 22 August 2014

Hello Catherine C, we're genuinely sorry that you had a disappointing stay-- from start to finish, we strive to treat every guest with respect and concern. It's clear that we've failed you in our goal to be the friendliest and most helpful hotel in Pittsburgh. We'd very much like to learn from this experience. Please reach out to me directly and we'll do our best to listen, improve, and make things right.

Nicole Plesset
Owner
Shadyside Inn All Suites Hotel

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Reviewed 15 August 2014 via mobile

We stayed at the building on Negley street, room 305. The family room was quite large and the kitchen was big enough. The accommodations were simple and a bit dated, but the rooms were clean. There are many great restaurants and bars within walking distance and the shopping on Walnut street.

Stayed: August 2014, travelled as a couple
Thank MTjourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShadysideInnSuites, Manager at Shadyside Inn All Suites Hotel, responded to this reviewResponded 29 August 2014

Hi MTjourneys, thanks for your review! Our building at 811 S Negley Ave is indeed the closest to the Walnut Street shopping district, with all its great restaurants and bars. It's always heartening to know that our guests have gotten all they space they need and more; after a day of journeying, there's nothing better than a good stretch and a relaxing dinner.

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Reviewed 14 August 2014 via mobile

The room had a bad Oder when I checked in and the floors though out the hotel were sticky and apart from that the people weren't very friendly I wouldn't recommend this hotel to anyone I only stayed 2 nights and it was very displeasing.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Phil_monroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShadysideInnSuites, Owner at Shadyside Inn All Suites Hotel, responded to this reviewResponded 15 August 2014

Hi Phil_monroe,

We are shocked to see you had such a negative experience. Your experience is far from the normal guest reaction. If there was an issue with your suite we would have gladly done everything in our power to correct the issue. That has been the hallmark of our business. There are no lengths we wont go to ensure a positive experience. We are a very hands on organization and pride ourselves on solving any issue that arrises at the hotel. A simple call to the front desk and you would have been overwhelmed by how fast and thorough we can fix any issue. I urge you to contact me directly at the hotel so we can figure out what happened.

Best Regards,

Jonathan P.

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Reviewed 14 August 2014 via mobile

We booked a few nights here while visiting CMU and Pitt. Check in was very pleasant with free goody bags the teens especially appreciated.

We stayed on Howe st which was quiet for sleeping but provided easy access to walk to many stores, restaurants and the campuses. The area felt very lively and safe.

The suite is basically an apartment so there is much more space than a hotel would provide. Having a kitchen and laundry right there in the unit was perfect. We'd return gladly!

Stayed: August 2014
1  Thank Joan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShadysideInnSuites, Owner at Shadyside Inn All Suites Hotel, responded to this reviewResponded 15 August 2014

Hello Joan J,

Thank you for the feedback! We are happy to see that you had such an enjoyable experience. The staff works incredibly hard to make sure our guests have a home away from home experience. Our Howe St. location is one of our most popular. Easy access to Walnut Street shopping and dining, combined with being in a walkable distance to CMU, PITT and Chatham is a major plus. We look forward to having you as our guest again in the future.

Best Regards,

Jonathan P.

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