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Fairfield Inn & Suites Pittsburgh Neville Island
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    Reviews (320)
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    All reviewsohio riverfire pitkings restaurantyogurthot tubfree breakfastexercise roomriver viewnice hotelthe breakfast areaindoor poolcomfortable stayking suiteeasy accessconvenient locationbusiness centerbridge
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    257 - 262 of 320 reviews
    Reviewed 3 April 2011

    The staff was unbelievable! They were wonderful in every aspect - if you needed it they tried to accomodate. The king size room was kind of small but, adaptable. The view of the river was nice too! I'm not a big Fairfield Inn fan but, I would stay here again just because of the staff!

    • Stayed: March 2011, travelled with family
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    Thank scuba_nat
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 22 February 2011

    The hotel was excellent. Rooms and hotel were very clean and well decorated. Staff was great. Was pleasantly surprised at the little extras the hotel had - pay-per-view movies, flat screen tv's. My only complaint would be the sparsity of food on the breakfast bar. By 9:30 on Sunday morning the coffee pots were empty and most food items were gone. I commented on this during checkout and was told that a hockey team had stayed there the night before and that they were short one staff member that morning.

    • Stayed: February 2011, travelled with family
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    1  Thank Blue_Cyclone
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    KellyAnn88, Manager at Fairfield Inn & Suites Pittsburgh Neville Island, responded to this reviewResponded 24 February 2011

    Thanks Blue_Cyclone, for writing such a nice review. It’s great to hear that you enjoyed your stay with us! We look forward to seeing you next time – with a full breakfast bar.

    Truly yours,
    Meg Barron, General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 February 2011

    We travel to Pittsburgh for 3 to 5 weekends every year for dance conventions/competitions in the downtown/Station Square area. Usually stayed in the host hotels (expensive and not very big rooms) or in the Greentree area (Wife not happy with hotels we have tried there). This was our first stay at the Fairfield and without a doubt we will be back in a couple of weeks for another convention. (Allready made reservation) Front desk staff was very friendly and helpful with our only issue. For some reason there were no towels in our room but after a call to the front desk we had them within 5 minutes. We stayed in room 420, a 2 queen suite. Room was big with alot of room, 2 tv's, sofa bed, microwave and fridge. All very clean. Wife and daughter very impressed. Daughter and her friend took advantage of the indoor pool and hot tub. Nice breakfast area with a good food selection. Drive to Station Square is approximately 15 minutes, but well worth the value you get for staying at this Fairfield Inn.

    • Stayed: February 2011, travelled with family
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    1  Thank impalaragtoplover
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    KellyAnn88, Manager at Fairfield Inn & Suites Pittsburgh Neville Island, responded to this reviewResponded 17 February 2011

    Dear Impalalover,

    Thank you for taking the time to write a review about your experience and I am glad your wife and daughter enjoyed their stay. Let me apologize again for the oversight of towels in your room and I thank you for your understanding. We look forward to seeing you again and good luck on your daughter’s next completion!

    Yours truly,
    Meg Barron, General Manager

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    Reviewed 5 February 2011

    room had damp pillowcases and very musty odor. went to front desk- got another room. no odors or damp pillowcases this time, but next to elevator. all nite long heard elevator go up/down. plus walls are so thin heard anyone taking a shower for several hrs off and on. plus all the traffic on nearby interstate. what a hole. the worst Fairfield inn i ever stayed at.

    • Stayed: October 2010, travelled as a couple
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    Thank bradcham
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    KellyAnn88, Manager at Fairfield Inn & Suites Pittsburgh Neville Island, responded to this reviewResponded 17 February 2011

    Dear Bradcham,

    Thank you for taking the time to share your comments on our hotel, I regret that you did not have a good experience with us and sincerely apologize for all of the above. Our housekeeping team is also receiving a refresher on our high Marriott standards and will be held accountable to them by me personally. All feedback is valuable to us so that we can perfect our guests’ experiences and again, I greatly appreciate you taking the time to share yours.

    Best regards,

    Meg Barron
    General Manager

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    Reviewed 8 November 2010

    The first time I stayed here it was great. This time I had a few minor issues to deal with. Marriott customer care was terrific and so was Mr. Work at this hotels customer care. I was very pleased and I will stay at this hotel again. I recomend this hotel to everyone travelling in the area. KEEP UP THE GREAT WORK, I DO PLAN ON STAYING HERE ONCE AGAIN!!!!!!

    • Stayed: October 2010, travelled with family
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    Thank m13638
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    dheinlein, Manager at Fairfield Inn & Suites Pittsburgh Neville Island, responded to this reviewResponded 21 January 2011

    Thanks so much for your review – we couldn’t be more thrilled to have such a nice recommendation. Thanks especially for recognizing Matt, it made his day! We appreciate that you returned after your first stay and look forward to seeing you and your family next time.

    Best,

    Stephanie Westfall, General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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