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“Worst Night in a Long Time”

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DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Ranked #30 of 71 Hotels in Pittsburgh
GreenLeadersGold level
Reviewed 4 July 2014 via mobile

First night of a three night stay, thinnest walls ever. Party next door till midnight, then out for an hour, then resumed at 1am for another hour. I could hear every word, every laugh, everything. And that's with earplugs in, and a pillow over my head. I complained twice to the front desk, once in person. I guess they don't care about whether you can actually sleep in their rooms for your 300 bucks per night. Hilton honors will have to go to the bottom of the line for my frequent stay programs now.

Stayed: July 2014, travelled with family
1  Thank BDR0se
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 9 July 2014

Dear BDR0se,

Thank you for your review. Please allow me to extend my apologies for all the mishaps that occurred during your stay. We aim to please every guest and take these comments very serious. Our team is trained to take these concerns and make sure they don’t happen again. We’d like to see you again soon to show how much we’ve improved. Please feel free to contact me should your travels bring you to Pittsburgh.

Regards,

Ernesto Breijo
Night Manager
Ebreijo@DoubleTreePGH.com
412.281.5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,599)
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854 - 860 of 1,599 reviews

Reviewed 3 July 2014

We chose the family package which included bookbags for the kids, free parking, and breakfast. Nothing was given to us on our arrival, we had to ask for each thing separately, and were charged for parking ($20+ each night). The free shuttle was supposed to be fast; we stood for 1/2 an hour waiting even though we were told just a few minutes. A couple waiting with us nearly missed a rehearsal dinner. Disappointing experience for the price overall.

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
4  Thank Jeni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 9 July 2014

Dear Jeni B.,

Thank you for your review. Please allow me to extend my apologies for all the mishaps that occurred during your stay. We aim to please every guest and take these comments very serious. We hope to see you again soon so we can show you how much better we can do. If your travels attract you to Pittsburgh please contact me so we can make your stay more promising.

Regards,

Ernesto Breijo
Night Manager
Ebreijo@DoubleTreePGH.com
412.281.5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

Hotel was absolutely what you'd expect of a Doubletree. Clean comfortable rooms. Location very convenient with T stop right outside and easy to walk to anywhere in the Downtown area. No perks for Gold card holders aside from the free breakfast, which for some reason is limited to half of the breakfast buffet (cold items) only

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank senaUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 2 July 2014

Dear senaUK,

Thank you for your review. We look forward to seeing you again soon.

Regards,

Ernesto Breijo
Night Manager
412.281.5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Very clean great pool awesome breakfast and very convenient location easy to get around town. The subway is literally right across the street and the views are awesome. We did the family fun city package it included free parking and breakfast for 4 at on site restaurant. Hotel staff very accommodating and in a good mood which means a lot considering they are on the clock just like us when we're at work we all get grumpy but everyone at hotel was pretty happy.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Kerry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 2 July 2014

Dear Kerry N.,

Thank you for your review. We look forward to see you again sometime soon.

Regards,

Ernesto Breijo
Night Manager
412.281.5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

I was underwhelmed by the lobby when I arrived,but all in all my room was nice,and I enjoyed my stay. The location is great. I was there to attend a couple shows at the Benedum Center,and it was very close. The pool is very nice. And there is a free shuttle that will take you anywhere downtown.

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank heatherpZ1207VB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 2 July 2014

Dear heatherpZ1207VB,

Thank you for your review. We hope to see you again soon.

Regards,

Ernesto Breijo
Night Manager
(412) 281 5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014 via mobile

Stayed here 8 years and 4 years ago. Great staff and they remember their guests. Bartender remembered my name and welcomed me like I never left. Menu in restaurant is all local and organic. Very unique and outstandingly prepared. Definitely on my keeper list.

Stayed: June 2014, travelled on business
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 27 June 2014

Dear Paul H.,

Thank you for review and loyalty! We look forward to seeing you again in the near future. Thank you for putting us on your keeper list.

Regards,

Ernesto Breijo
Night Manager
(412) 281 5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Hotel and City are a great place for couples. Everything is with in walking distance. Plus the city transportation is free. If you can't walk, take the bus or the subway at no cost. Were safe and convenient to the hotel.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 27 June 2014

Dear Bill T.,

Thank you for you review! We look forward to seeing you again!

Ernesto Breijo
Night Manager
(412) 281 5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Address: 1 Bigelow Sq, Pittsburgh, PA 15219-3030
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pittsburgh
#15 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
#19 Family Hotel in Pittsburgh
Price Range: £118 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 337
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, within 25 minutes of Pittsburgh International (PIT) Airport. Features complimentary shuttle around downtown and convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and other amenities you will need for your stay. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

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