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“Decent Hotel, Terrible Parking Options”

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DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Ranked #31 of 74 Hotels in Pittsburgh
GreenLeadersGold level
Reviewed 21 August 2014

The hotel is well positioned downtown Pittsburgh. Check in was prompt and they had plenty of their signature cookies. The exercise room is one of the nicest I have ever seen at a hotel and they had an outstanding indoor pool. Everything was well maintained and clean.

On the downside, the beds were terrible (seriously terrible) and parking was a nightmare. There is a small street next to the hotel where you can pay .25 per 5 minutes...if you can find a spot (the street fits maybe 12 cars). When we came back to the hotel that evening, our intention was to park in the hotel garage (2nd floor). However, it was very tiny and completely full (I can't imagine how this doesn't get full by 2pm).

So, we were directed the underground parking garage across the street. To get from the garage to the hotel, you exit through the lobby of the building about 1000 feet away. However, there is no straight path from the lobby to the hotel...you need to walk around the building's courtyard and then back up the hill about 1000 feet. I had the joy of doing this after dark with my wife and two small children. I wouldn't walk downtown with my friends not to mention with my wife and two small children. In Ohio, we have concealed carry permits. At that moment, I wish I was back in Ohio.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ahhnutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 26 August 2014

Dear Ahhnutz,

Thank you for your review. Please accept our apologies in regards to the parking. We are currently looking at different options for parking. We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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888 - 894 of 1,693 reviews

Reviewed 21 August 2014

I was a guest of someone staying at the hotel who had a relative in a local hospital.
The hotel staff from the desk to housekeeping were so caring and helpful.
I don't want to leave out the shuttle drivers, they are caring and helpful as well
as the rest of the staff. They provided rides to and from the hospital, always on time. The man at the Valet Parking offered to put my luggage in the trunk and offered directions but I had great directions from the shuttle driver.
I can't say enough about the hotel.

Room Tip: I can't help choose a good room, this was my first visit and I was a guest of someone staying a...
See more room tips
  • Stayed: August 2014, travelled with friends
    • Cleanliness
    • Service
Thank beverlyannhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 23 August 2014

Dear beverlyannhall,

Thank you for your review! We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412.281.5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

We were able to get a discounted price due to the National Truck Driving Championships. The staff were very helpful answering any questions we had regarding places to eat, visit, and directions. The last two nights we complained about noise from the neighbors and they sent security to calm the neighbors down.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Deborah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 22 August 2014

Dear Deborah A.,

Thank you for your review! We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Looking for a place that supported multiple rooms without needing multiple rooms, Doubletree came through. Had an excellent stay and would do it again. Trip advisor needs 200 char limit ... that's stupid! Doubletree rocks, trip advisor does not.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank James R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 22 August 2014

Dear James R. H.,

Thank you for your review! We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Thanks for a comfortable and clean stay! I was there for business and stayed several days. My room was kept very clean. The staff at the front desk was very friendly. I had more than my share of warm cookies during my stay. Thanks for an enjoyable experience.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 22 August 2014

Dear Michelle W.,

Thank you for your review! We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014 via mobile

Nice location, comfortable bed,clean room. However, for the price they charge they need to update their rooms, especially the bathroom. I'm a HH member and was a tad disappointed with the bathroom. It looked like something from Motel 6. Otherwise, staff is friendly.

Stayed: August 2014
Thank Coqui55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 22 August 2014

Dear Coqui55,

Thank you for your review! We are currently in the process for renovations and we will keep your comments in our thoughts as we being to move forward. We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

This hotel had courteous staff and was beautiful. The rooms were big and accommodated our family of five. The pool was a little cold but we still enjoyed playing in it. It is in a great location and very easy to get on and off the highway. The warm cookie at check in was a nice extra touch as was the cold ice water in the lobby after lunch.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Kara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this reviewResponded 22 August 2014

Dear Kara S.,

Thank you for your review! We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Address: 1 Bigelow Square, Pittsburgh, PA 15219-3030
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pittsburgh
#14 Family Hotel in Pittsburgh
#15 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
Price Range: £95 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 342
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, walkable to PPG Paints Arena, and within 25 minutes of Pittsburgh International (PIT) Airport. Features complimentary shuttle around downtown and convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and Bigelow Grille restaurant. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

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