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“Good location, free internet”

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DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Ranked #30 of 71 Hotels in Pittsburgh
GreenLeadersGold level
Seattle, Washington
Level 5 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Good location, free internet”
Reviewed 26 August 2014

Stayed at this hotel for business. I loved the warm cookies that you get when you check in and they let me check in early as i needed to attend a meeting in the hotel within the hour. Best part about staying at this hotel, you were within walking distance to Market Square so you had plenty of food choices and shopping. The casino is within 5 miles and the shuttle will take you there within certain hours. Best part is that you don't have to buy from the hotel store and pay crazy prices, there is a 7-Eleven attached to the hotel with NORMAL prices (convience store price). I had a nice view of downtown and it was a pretty comfortable stay (comfortable bed). I had one of their upgraded rooms, which had a really trendy chair that i was able to sit and gaze out at the view. Flat screen tv with the usual channels (mostly sports). Hotel was far fron the airport and traffic getting in and out of downtown was terrible. I do have a few cons:

1. Parking was so expensive, it was about $20 a day (valet only). However you could go and come as much as you wanted for no additional fees
2. Bathroom was really, really small. However the shower was definitely great.
3. Elevators were always busy, had to wait quite a bit for an elevator at certain times of the day
4. Organic restaurant in the hotel was just okay. I ordered a bacon burger and they burned the meat.

I will say that their Carrot Cake in the hotel restaurant was to die for. It was so moist and fluffy.

All in all, this was a pretty good stay and since my meetings were in the same hotel I really didn't need to leave for anything. Hotel staff was very pleasant and welcoming, they definitely made the visit worth it.

Room Tip: Ask for an upgraded room, not all of their rooms have the upgraded amenities. I stayed on the Hilto...
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank HappyDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, 28 August 2014
Dear HappyDiva,

Thank you for your review. We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
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English first
Pittsburgh, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2014

This hotel needs significant infrastructure in the rooms and is not up to Doubletree standards nor to your competition in downtown Pittsburgh. The curtains, carpet, doors, fixtures were old, worn and very unimpressive. I would not stay again.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, 28 August 2014
Dear Paul S.,

Thank your review. Please accept my apology for the concerns with your stay. We are currently in the process of renovations and we will keep your comments in our thoughts as we move forward.

Regards,

Ernesto Breijo
Night Manager
412 281 5800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Breinigsville, United States
1 review
Reviewed 25 August 2014

Friendliest staff I have experienced anywhere - I mean from the front desk, to the room service runners, to the cleaning staff. Ernesto (manager) leads by example and was very accommodating. Very clean. Great organic restaurant. They even serve Starbucks - great way to wake up.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, 28 August 2014
Dear Rob H.,

Thank you for your review. We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Grand Rapids, United States
1 review
Reviewed 24 August 2014

The staff made this visit worth it. They were all attentive, super courteous, and supremely service oriented - just what I look for from my hotel staff. I was upgraded to the 2 bedroom suite, which is enormous! It could use a few more furnishings in the shared living area and a little updatng, but it was nice to stretch out in a downtown location. Breakfast accommodations were also nice; you can choose the buffet or have a more traditional sit down experience. Parking was a typical valet experience - a little rushed, but the staff were all very professional and made it as good as can be expected when unloading a family of 5. I would easily stay here again. Thanks for a great Pittsburgh stay, Doubletree!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donovan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, 26 August 2014
Dear Donovan M.,

Thank you for your review! We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Catharines, Canada
1 review
Reviewed 23 August 2014

All staff will make an effort when ever requested Lobby Staff was very helpful when requested by a couple from your Hotel in locating an address downtown, showing them the shortest route walking from Hotel to their destination.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, 26 August 2014
Dear David M.,

Thank you for your review! We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 August 2014

The hotel is well positioned downtown Pittsburgh. Check in was prompt and they had plenty of their signature cookies. The exercise room is one of the nicest I have ever seen at a hotel and they had an outstanding indoor pool. Everything was well maintained and clean.

On the downside, the beds were terrible (seriously terrible) and parking was a nightmare. There is a small street next to the hotel where you can pay .25 per 5 minutes...if you can find a spot (the street fits maybe 12 cars). When we came back to the hotel that evening, our intention was to park in the hotel garage (2nd floor). However, it was very tiny and completely full (I can't imagine how this doesn't get full by 2pm).

So, we were directed the underground parking garage across the street. To get from the garage to the hotel, you exit through the lobby of the building about 1000 feet away. However, there is no straight path from the lobby to the hotel...you need to walk around the building's courtyard and then back up the hill about 1000 feet. I had the joy of doing this after dark with my wife and two small children. I wouldn't walk downtown with my friends not to mention with my wife and two small children. In Ohio, we have concealed carry permits. At that moment, I wish I was back in Ohio.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ahhnutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, 26 August 2014
Dear Ahhnutz,

Thank you for your review. Please accept our apologies in regards to the parking. We are currently looking at different options for parking. We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412 281 5800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairmont, West Virginia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 August 2014

I was a guest of someone staying at the hotel who had a relative in a local hospital.
The hotel staff from the desk to housekeeping were so caring and helpful.
I don't want to leave out the shuttle drivers, they are caring and helpful as well
as the rest of the staff. They provided rides to and from the hospital, always on time. The man at the Valet Parking offered to put my luggage in the trunk and offered directions but I had great directions from the shuttle driver.
I can't say enough about the hotel.

Room Tip: I can't help choose a good room, this was my first visit and I was a guest of someone staying a...
See more room tips
Green Features: Their waste baskets in each room have two compartments one for regular, one for glass,plastic and other materials to be sorted.
  • Stayed August 2014, travelled with friends
    • Cleanliness
    • Service
Helpful?
Thank beverlyannhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prith S, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, responded to this review, 23 August 2014
Dear beverlyannhall,

Thank you for your review! We look forward to being at your service again.

Regards,

Ernesto Breijo
Night Manager
412.281.5800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Property: DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Address: 1 Bigelow Sq, Pittsburgh, PA 15219-3030
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pittsburgh
#15 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
#19 Family Hotel in Pittsburgh
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 337
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, within 25 minutes of Pittsburgh International (PIT) Airport. Features complimentary shuttle around downtown and convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and other amenities you will need for your stay. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

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