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“Great Service and Location!”

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The Westin Convention Center Pittsburgh
Ranked #23 of 68 Hotels in Pittsburgh
Certificate of Excellence
GreenLeadersGold level
New York City, New York
Level Contributor
337 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Great Service and Location!”
4 of 5 bubbles Reviewed 28 May 2014

I just returned from my second trip to Pitt and stayed at the Westin and the guest service I received was wonderful!
Adam at the front desk was a pure pleasure to interact with! He was able to answer all our questions and even provided me with a temporary SPG card.

The hotel it self is pretty huge. I went during the volleyball tournament and it was packed so the elevator service was slow.
The pool and gym area were nice and Zack in the pool/gym was super nice guy to chat with!

We had a corner room that was a great size with a living area and separate bedroom because it was a suite. Only issue is since its on the corner the main door always kept slamming when the rooms near buy opened there door

I didn't park valet of self and used the lot near buy 20-24 a day for parking was a bit high for my taste.

Would recommend!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pastytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 2 June 2014
Thank you for taking the time to share a review. As we strive to achieve excellence in our hotel, it is wonderful to receive such encouraging comments from our valued guests. I will be sure to share your comments with our staff members that you so kindly recognized. Thank you for your loyalty and we look forward to welcoming you soon for a refreshing stay.

Be Well, Be Westin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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725 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
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English first
Buckeye, Arizona
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

Stayed here for 5 nights for a Trade Show. This is connected to the Convention Center, the best location on any hotel in downtown Pittsburgh. First off, the staff I encountered were all friendly and helpful. In fact, everyone in Pitt. seemed to be happy we were there, a nice town! My impression is that this Westin is aging a little, and hopefully the powers-that-be freshen-up the rooms. Now, the rooms were clean, bathroom spotless. But, for the price, I would say it is behind the curve of newer properties I have used. The bed and linens were top-notch, very important. Internet access was not free, but the charges were reasonable. The Bathrooms need a work-over. It was not noisy at all. The Fitness Center, lots of machines and weights, clean and bright. No hot tub or sauna. The Bar on the 1st Floor was a little dark-again, it looks a little old, that and the restaurant. That did not stop me from using it a lot! Did not use parking, no car. Great Shuttle Driver there-get him to take you to Rivers Casino! Within walking distance of some trendy restaurants and bars on Penn Av. All and all a workable business hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mab313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Public Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 29 May 2014
First, thank you for taking the time to share your comments. We truly value feedback, both positive and constructive, as we try to continually improve along the way. We are pleased to hear you were able to take advantage of our location and visit lots of hot spots in the area like the River's Casino! We would like to tell you that we have been listening to our guests and we are excited to announce that we will be enhancing a good part of our hotel in the next year. We try to make sure that all of our guests leave with a positive and lasting impression, so we hope you give us another chance in the future to provide just that. Thanks again.

Be Well, Be Westin
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Kailua-Kona, Hawaii
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Stayed 4 nights for a convention. Best bet if you are conventioning cuz its the only hotel with a sky walk to the convention center...even if it is poorly marked and a bit convoluted to get there. Rooms were nice but nothing to write about. If you opt out of housekeeping you get a $5.00 certificate each day that you can use for stuff in the hotel. The breakfast restaurant was very good, the bar was very crowded with multiple conventions going on at the same time.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winnie1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 16 May 2014
Thank you for taking the time to write a review on your recent stay with us. We are energized to hear you enjoyed our convenient location to the Convention Center and our breakfast restaurant. We hope that you join us again in the future. Thanks again.

Be Well, Be Westin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 13 May 2014

This hotel is "tired". Drab, worn and out of date. The bedding was so wrinkled and dingy that I wasn't sure it had been changed between guests. The tub was filthy and you had to flush the toilet twice each time to make it work. Furniture is chipped and dinged and the upholstered chairs are stained. All literature is stained, creased and has seen better days. I'm not a neat-nick, but I wouldn't want my guests to come to my house if it looked like this. I've stayed at Holiday Inn Express for a fraction of the cost that was luxurious compared to this place. The bell hop at the door held out his hand got a tip BEFORE he would unload my bags from the shuttle. Now here are the good things: close to the convention center and restaurants and friendly front desk staff. That's it. Don't stay here.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank businesstraveller62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Public Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 16 May 2014
Thank you for expressing your thoughts on your recent stay with us. We strive to ensure each and every one of our guests’ feel welcome and at home when they walk through our doors. We are incredibly disappointed to learn we missed the mark during your stay with us. Thank you again for sharing your feedback as this allows for us to better understand the areas in which may need more attention. We hope to have the opportunity to welcome you back again for a better and much different experience. Thanks again.

Be Well, Be Westin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2014 via mobile

I have stayed in most downtown hotels and in general this one treats me the best. Room was quiet and comfy. Great view of town. I parked on Smallman St to save money over valet. Restaurant stays open late for those in from the road. After 10 p.m. it can be tough to get someone to check you in. But that's the worst it can be which is better than most.

Stayed May 2014, travelled solo
Helpful?
Thank flaconserve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 16 May 2014
Thank you for your rejuvenating comment. We appreciate your loyalty to the Westin and want to thank you for returning. We strive to go above and beyond our guests expectations and are glad that you take notice to our efforts. We look forward to greating you with a warm Westin welcome on your next visit. Thanks again.

Be Well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 12 May 2014

This hotel is decently located, but it's appearance is very dated and dull. This is unfortunate as I am a huge fan of the Westin brand. It is quite clear that this hotel is in need of an update. The location is okay, but I would prefer to be a little farther southwest from here.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank estoughton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 16 May 2014
Thank you for taking the time to write a review. We want you to know that we value your feedback and take your comments very seriously. We strive to go above and beyond guest expectations for each and every guest and we are very sorry we fell short. We are very excited to annouce that we will be receiving a number of enhancements throughout the hotel within the next year. We hope that you give us another chance in the future to restore our brand and loyalty to you. Thanks again. Be Well, Be Westin.
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OH
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

My wife and I stayed at the Westin for the Pittsburgh marathon along with our dog.
The hotel is very conveniently located next to the convention center. The front desk offered us a late check out which was greatly appreciated.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Varmit08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 13 May 2014
Thank you for taking the time to write a review on your recent stay with us. We hope you had a great time for the Marathon! We are very lucky to be situated right in the heart of all the Marathon activities are we are energized to hear our staff was able to accomodate a late check out for you! We hope to welcome you back next year.

Be Well, Be Westin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Convention Center Pittsburgh

Property: The Westin Convention Center Pittsburgh
Address: 1000 Penn Avenue, Pittsburgh, PA 15222
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pittsburgh
#5 Luxury Hotel in Pittsburgh
#13 Business Hotel in Pittsburgh
#17 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Convention Center Pittsburgh 4*
Number of rooms: 616
Official Description (provided by the hotel):
The Westin Convention Center Pittsburgh immerses you in the heart of the city, making travel convenient for both business and leisure guests. We are directly connected to the Pittsburgh Convention Center, and countless attractions are within walking distance from our location. Whether you enjoy sports, culture or looking to unwind and dine at many restaurants in our city, our Pittsburgh hotel puts you in the middle of it all. ... more   less 
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Also Known As:
The Westin Convention Center Pittsburgh Hotel Pittsburgh
Westin Hotel Pittsburgh
Westin Pittsburgh
Pittsburgh Westin

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