Hey, fellow reviewers -- I count on your honest feedback to get the best experience for the buck. However, this time, you steered me wrong. This hotel was a disaster, especially for the price -- more than $300 per night. To wit:
1) Room was not appropriately clean. Smudges on inside of bathroom door, fingerprints and smudges on windows, mildew stained grout.
2) Deferred maintenance issues: peeling caulk under bathroom sink, missing caulk/sealant around rim of undermount bathroom sink, missing tub drain plug/mesh leaving open drain and a cheap rubber stopper on the side of the tub.
3) "Green" service doesn't mean just re-using sheets and towels, but means no housekeeping. At all. No trash emptying, no replenishment of soap/shampoo/toilet paper, etc. Available only with a call to request more.
4) Low quality amenities: cheap lotion, marginal shampoo, etc.
5) Insufficient amenities: a rainfall shower head, but no shower cap? No sewing kit. Amenities level comparable to the lowest level of property.
6) Took over 20 minutes to get a valet to retrieve our car at checkout. No, they weren't busy. Yes, it was 5 a.m. But to have to wait because a valet was sleeping? Unacceptable.
Overall, a very disappointing stay and although I am considering returning to Pittsburgh fairly soon, I will NOT be staying at this property. For more than $300/night, I expect much, much better.
- Official Description (provided by the hotel):
- Downtown energy meets restorative sleep at our Pittsburgh hotel. Immerse yourself in the heart of the Pittsburgh with a rejuvenating stay at The Westin Convention Center, Pittsburgh. Explore the downtown area with a stroll through the Strip District, dine in great restaurants, or take in a game in one of America's greatest sports cities. Directly connected to the Pittsburgh Convention Center, we are steps away from countless local attractions. Welcome to the Steel City. ... more less
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- Also Known As:
- The Westin Convention Center Pittsburgh Hotel Pittsburgh
- Westin Hotel Pittsburgh
- Westin Pittsburgh
- Pittsburgh Westin