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“Nice hotel, comfortable sleep, good service.”

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The Westin Convention Center Pittsburgh
Ranked #25 of 70 Hotels in Pittsburgh
Certificate of Excellence
GreenLeadersGold level
Fes, Morocco
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice hotel, comfortable sleep, good service.”
Reviewed 30 July 2014

Stayed for a conference, the room was nice, bed was very comfortable and the bedding was high quality. Service at the desk and restaurant was attentive and helpful as necessary. I would stay here again, it was in a great location to explore downtown pubs and restaurants.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank andruski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 1 August 2014
Thank you for choosing the Westin Convention Center Pittsburgh. We appreciate your feedback and were thrilled to hear you enjoyed our heavenly beds, location and our staff! We look forward to welcoming you back to the Westin in the future.

Be Well, Be Westin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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762 reviews from our community

Traveller rating
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    47
    23
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (173)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Wadsworth, Ohio
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 July 2014

Stayed one night at the Westin. Their elevator broke down and was stuck for over 30 minutes in the elevator. Westin sent some beverages and cookies to room as an apology to the elevator incident. Next morning find they charged my credit card $40 for these "complimentary" beverages and cookies. Also messed up my address and personal information. Had to spend another 15 minutes fixing this issue. Finally trying to pay to exit the garage, the machine ate my credit card and had to call to have someone retrieve my card. Overall bad experience, would not recommend this hotel in Pittsburgh.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 31 July 2014
Please accept our sincere apologies for the challenges you encountered at our hotel as this is certainly not the normal guest experience. Rest assured we have implemented some changes to our operation during peak demand periods to ensure safe and expedited guest elevator service for our guests. There is no excuse for these mishaps and we hope that you give us another chance in the future to restore our brand and loyalty to you. Thanks again.

Be Well, Be Westin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 July 2014

Good service, parking is integrated into the hotel (not at a separate location), clean and always have a good night sleep here. Recommend this hotel, and Starwood points program is one of the better programs from my experience.

  • Stayed April 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 4 August 2014
Thank you for your loyalty to Starwood Hotels and the Westin Convention Center. We value your comments and are thrilled to hear your feedback about our Starwood Preferred Guest points program. We look forward to welcoming you back in the near future. Thanks again!

Be Well, Be Westin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoboken
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

I've been a regular customer at the Westin in Downtown Pittsburgh for some time now. The front desk staff is extremely friendly and many of the hotel staff, including managers, remember me by name. The staff do make it like a home away from home.

The beds in the rooms are very comfortable and I enjoy staying here on a weekly basis.The gym is another great aspect of thie hotel. They have more than enough equipment and gym classes that are free to guests. There's a lap pool, steam room, and sauna as well.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 30 July 2014
Thank you for taking the time to tell us about your experience! We know traveling every week can be difficult and we are thrilled to hear you consider us to be your home away from home! We strive to go above and beyond for all of our hotel guests, and our team will be very excited to hear your kind comments. Thank you again!

Be Well, Be Westin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 July 2014 via mobile

This was a very clean hotel. The bed/pillows were very comfortable and it seemed that the staff tried to help whenever. Other amenities were plentiful as well. It was a short walking distance to places that you could eat or drink at. I would recommend this for anyone.

Stayed July 2014
Helpful?
Thank abw80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 28 July 2014
Thank you for your review. We greatly appreciate your feedback and are rejuvenated to hear you enjoyed our heavenly bed, and hotel amenities! We hope that you come back and visit us soon.

Be Well, Be Westin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2014 via mobile

As I was walking into the Westin to attend the Traul wedding, my shoe snapped and the strap fell off. I went to the front desk to see if there was anything they could do, and Elizabeth ended up sewing the buckle back onto my shoe, making it better than before! I was so impressed with the service, especially since we were not actual guests of the hotel. That girl deserves a raise!!!

Stayed July 2014
Helpful?
1 Thank Taylor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 28 July 2014
Thank you so much for your review! We are beyond thrilled to hear your comments, guest or not! Elizabeth is one of many employees that go above and beyond for our guests and we thank you for taking notice in that! We hope you enjoyed yourself at the wedding and hope to have the opportunity to welcome you back as a guest of ours!

Be Well, be Westin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Texas
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 July 2014

This hotel was very nice. It was beautiful, clean, convenient to restaurants, had comfy beds, and was an easy walk to a Pirates baseball game. The staff and concierge were very helpful.
The Wi-Fi was free and had good service. It has an excellent workout facility but a small indoor pool. I was not impressed with the restaurant breakfast menu. It was expensive and not many choices. The parking fee was also high, but may be comparable to other hotels.
We booked our room via a third party so our price was very reasonable. I would definitely stay here again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 28 July 2014
Thank you for choosing the Westin Convention Center in Pittsburgh! We truly value feedback, both positive and constructive, as we try to continually improve along the way. We are energized to hear your kind comments about our hotel and staff! We strive to exceed our guests expectations and we apologize if we fell short in our breakfast restaurant and hope that you give it another try in the future. Thank you again and we look forward to giving you a warm Westin welcome in the future.

Be Well, Be Westin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Convention Center Pittsburgh

Property: The Westin Convention Center Pittsburgh
Address: 1000 Penn Ave, Pittsburgh, PA 15222-3835
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pittsburgh
#5 Luxury Hotel in Pittsburgh
#13 Business Hotel in Pittsburgh
#17 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Convention Center Pittsburgh 4*
Number of rooms: 616
Official Description (provided by the hotel):
The Westin Convention Center Pittsburgh immerses you in the heart of the city, making travel convenient for both business and leisure guests. We are directly connected to the Pittsburgh Convention Center, and countless attractions are within walking distance from our location. Whether you enjoy sports, culture or looking to unwind and dine at many restaurants in our city, our Pittsburgh hotel puts you in the middle of it all. ... more   less 
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Also Known As:
The Westin Convention Center Pittsburgh Hotel Pittsburgh
Westin Hotel Pittsburgh
Westin Pittsburgh
Pittsburgh Westin

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