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“Lousy 1st Night; Front Desk Superviser Saves the Day”

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The Westin Convention Center Pittsburgh
Ranked #23 of 68 Hotels in Pittsburgh
Certificate of Excellence
GreenLeadersGold level
New York City, New York
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Lousy 1st Night; Front Desk Superviser Saves the Day”
4 of 5 bubbles Reviewed 17 August 2014

Exhausted, after a 7 hour drive and a late check-in, I found myself on the same floor as a group of drunken party-goers who were roaming the halls of my floor. Over the course of an hour and a half, I called the front desk night staff 3 times to complain. They did nothing until my fourth phone call, when a security guard finally appeared. The obnoxious noise finally stopped after 3:15 am. Later that morning when I left my room, I encountered other angry guests as they came out of their rooms bleary-eyed.

After complaining in person to the front desk later that morning, the front desk supervisor sent me a note of apology, a half bottle of wine with snacks, and comped my room for my sleepless night. What great customer service! Well done. Now the night staff needs to be trained.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank travelmavensny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dina G, Front Office Manager at The Westin Convention Center Pittsburgh, responded to this review, 19 August 2014
Thank you for sharing your experience from the Westin Pittsburgh with us. While we are so very sorry that your stay was first disrupted, we are so glad that the Front Desk Supervisor on duty was able to really turn everything around for you so that you could enjoy the rest of your visit! Rest assured that we will use this experience as a training tool moving forward and also really celebrate the great feedback on our service recovery as well. Hope to see you again soon for another great (and more quiet!) stay!
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726 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
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English first
Alexandria, Virginia
Level Contributor
228 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

Stayed here for a girls reunion. Was skeptical at first, as usually the hotels near convention centers are usually situated away from the downtowns, in sketchy neighborhoods, etc. The convention center and all the stadiums are in walking distance, and the hotel has a shuttle which will take you to most anyplace you want to go. Cabs in Pittsburgh are not all that pricey so that's a good bet to get to the inclines, Mt Washington or anywhere the van won't take you.
My favorite amenity of all though was the pool. The attendent at the health club was friendly, and you can borrow just about anything. It was amazing doing back stroke and seeing the highrise buildings thru the skylights! Awesome!

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Coco A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 18 August 2014
Thank you for telling us about your recent stay at the Westin Convention Center, Pittsburgh. We are thrilled to hear you had a nice girls weekend and were able to take advantage of the local attractions and the Westin Workout and pool! We hope that you choose us for your next girls getaway! Thanks again.

Be Well, Be Westin!
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1 review
4 of 5 bubbles Reviewed 13 August 2014

This hotel staff has the great skill of personalizing service for large groups. It's an Ideal location for scenic views, great food, and easy access to sporting events. The Garden Writers Association and the Westin were the perfect team for the 2014 Symposium.

Room Tip: The higher floors have the best views. Ask for the river/stadium side of the building.
See more room tips
Green Features: I liked the green option available to decline maid service/linen replacement every day. The key slot system to activate the air conditioning and lights while in the room was another good idea.
  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dina G, Front Office Manager at The Westin Convention Center Pittsburgh, responded to this review, 16 August 2014
Thank you for your feedback regarding your stay with us at Westin Pittsburgh for your convention! We were pleased to host the Garden Writers and look forward to your return. The hotel and staff are so happy that you were so pleased with the location and food choices and we will be sure to share and celebrate with our teams. The Westin Pittsburgh is so glad to have been able to personalize your stay with us. Again, we look forward to your return!
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Bay Area, CA
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

We've stayed at this hotel many times and the experiences have been quite good - what you would expect from the Westin brand. Things are predictable - that's good news in terms of the bed, linens, and general configuration of the bathroom. Also, the food choices in their 2nd floor restaurant are much better than average. The hotel is in an excellent location - it's easy to walk to many downtown sightseeing spots. In our most recent stay, the hotel definitely was crowded with convention/baseball traffic - and all was running smoothly. Our room was serviced promptly and the valet parking worked fine. My main complaint would be the air-conditioning in the warm months - lobby way too cold and the rooms are set at a freezing temperature before you get there. Hard to understand how any hotel is "going green" while wasting so much energy. Minor complaint - don't know why they moved to a rain shower head instead of the old two shower head system (not everyone wants to get their hair wet every day).

Room Tip: Request a room away from the elevator
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Green Features: As indicated, the air-conditioning does not seem environmentally friendly. Otherwise, there is a recycling can and the default of not changing bed linens unless you request it.
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank relaxandread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 15 August 2014
First, thank you for your loyalty to Starwood Hotels and the Westin Convention Center. We truly value feedback, both positive and constructive, as we try to continually improve along the way. It is a goal of ours for all of our guests to leave our hotel with a positive and lasting impression and we hope we did just that! We will certainly make sure our management team is aware of your concerns so that they can be properly addressed. Thank you again and we look forward to welcoming you back for a restful and refreshing stay.

Be Well, Be Westin.
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Kansas CIty
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 August 2014

The Westin Pittsburgh is a great hotel. I come to Pittsburgh 2-3 times a month on business and have stayed at a number of hotels across the city. Since discovering the Westin it has become my home away from home in large part to the staff. The Westin staff are phenomenal especially Rachel D. and Amy H. These two women and team members have given me the finest customer service time after time. I would highly recommend the Westin for business or pleasure!

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Leopop8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dina G, Front Office Manager at The Westin Convention Center Pittsburgh, responded to this review, 14 August 2014
Thank you for taking the time to share your feedback about your recent visit to the Westin Convention Center Pittsburgh! We are so happy that our staff went above and beyond to suit your needs! Rachel and Amy truly do go the extra mile to suit our guests needs and we are so happy to hear the praise for them. We cannot wait until your return visit with us. Be Well, Be Westin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nazareth, Pennsylvania
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Stayed for 4 nights. Every employee I cam in contact with was very helpful and pleasant. We were upgraded to a corner suite upon check-in which was greatly appreciated. The room was very clean and kept well stocked every day. Nothing has to be said about the great westin beds. They are very comfortable. I did not eat in the restaurant but I could see it was very popular. I hope a can return to this westin soon.

Room Tip: The higher up the better view.
See more room tips
Green Features: This hotel offers a 500 a night bonus foe going green
  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Amos B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 14 August 2014
Thank you for taking the time to share a review. As we strive to achieve excellence in our hotel, it is wonderful to receive such encouraging comments from our valued guests. We are energized to hear how much you enjoyed our heavenly beds and were pleasantly surprised with your upgraded room! Thank you for your loyalty and we look forward to welcoming you soon for a refreshing stay.

Be Well, Be Westin
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Byron Center, Michigan
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Just completed a two night stay here with our children and grandchildren. The accommodations were excellent. Rooms were clean, spacious and comfortable. The higher rooms also have excellent views. The staff was friendly and accommodating. We were within easy walking distance to PNC park where we saw a game. The visiting baseball team also stayed here. We were within walking distance to the museums and cultural attractions. The kids enjoyed the pool and the exercise facility is excellent, far above average hotels. The place is an excellent location for your Pittsburgh adventures.

Room Tip: Although a $20 charge for parking it is very convenient right below hotel
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Green Features: The hotel has an environmentally friendly practice that requires you to insert your key for electrical outlets to work. This saves energy and also provides a place to put your key. A very good idea.
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Dirk V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin M, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review, 14 August 2014
Thank you for taking the time to post a review about your recent experience at the Westin Convention Center Pittsburgh. We are pleased to hear you enjoyed our Heavenly beds, Westin Workout and views from your room! Your feedback is appreciated and we hope your travels bring you and your family back to Pittsburgh in the near future and we have the opportunity to welcome you back.

Be Well, Be Westin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Convention Center Pittsburgh

Property: The Westin Convention Center Pittsburgh
Address: 1000 Penn Avenue, Pittsburgh, PA 15222
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Pittsburgh
#5 Luxury Hotel in Pittsburgh
#13 Business Hotel in Pittsburgh
#17 Romantic Hotel in Pittsburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Convention Center Pittsburgh 4*
Number of rooms: 616
Official Description (provided by the hotel):
The Westin Convention Center Pittsburgh immerses you in the heart of the city, making travel convenient for both business and leisure guests. We are directly connected to the Pittsburgh Convention Center, and countless attractions are within walking distance from our location. Whether you enjoy sports, culture or looking to unwind and dine at many restaurants in our city, our Pittsburgh hotel puts you in the middle of it all. ... more   less 
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Also Known As:
The Westin Convention Center Pittsburgh Hotel Pittsburgh
Westin Hotel Pittsburgh
Westin Pittsburgh
Pittsburgh Westin

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