Exhausted, after a 7 hour drive and a late check-in, I found myself on the same floor as a group of drunken party-goers who were roaming the halls of my floor. Over the course of an hour and a half, I called the front desk night staff 3 times to complain. They did nothing until my fourth phone call, when a security guard finally appeared. The obnoxious noise finally stopped after 3:15 am. Later that morning when I left my room, I encountered other angry guests as they came out of their rooms bleary-eyed.
After complaining in person to the front desk later that morning, the front desk supervisor sent me a note of apology, a half bottle of wine with snacks, and comped my room for my sleepless night. What great customer service! Well done. Now the night staff needs to be trained.
- Official Description (provided by the hotel):
- The Westin Convention Center Pittsburgh immerses you in the heart of the city, making travel convenient for both business and leisure guests. We are directly connected to the Pittsburgh Convention Center, and countless attractions are within walking distance from our location. Whether you enjoy sports, culture or looking to unwind and dine at many restaurants in our city, our Pittsburgh hotel puts you in the middle of it all. ... more less
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- Also Known As:
- The Westin Convention Center Pittsburgh Hotel Pittsburgh
- Westin Hotel Pittsburgh
- Westin Pittsburgh
- Pittsburgh Westin