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“Pleasantly Surprised”

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DoubleTree by Hilton Hotel Pittsburgh-Green Tree
Ranked #23 of 74 Hotels in Pittsburgh
Certificate of Excellence
Reviewed 3 June 2014

Maybe this was all about expectations - as admittedly mine were low as this was an assigned hotel for a volleyball tournament - but it far exceeded my expectations. Property is quite large, and lobby area was very nice. Sports restaurant/bar there was great for dinner and micro brews the first night there. Business center was FREE - 3 computers with internet access and a printer. Rooms were spacious, clean and comfortable. Beds were a little soft - platform style - for my taste but I've slept on worse. Only complaint was the noise from the HVAC unit when it kicked on, it woke me up. Best part about this hotel is the pool and fitness area. Really impressive, quite large and nicely updated. An easy 20 minute door to door drive to most of DT Pitt with weekend traffic - so convenient location. All staff were helpful and professional. Only area for improvement is the coffee shop/market area - they need more than one person in there as it took forever to get a to go coffee and a smoothie each morning we were there. Would definitely stay here again.

  • Stayed: May 2014, travelled with family
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Thank Kathy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded 5 June 2014

Kathy,

Thank you so much for taking the time to share your experience on Trip Advisor! I will be sure to share your comments with my team and thank them for taking great care of you during your stay with us. We hope to see you again soon.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,041 - 1,047 of 1,199 reviews

Reviewed 3 June 2014

What a great surprise to find Pittsburgh to be such a nice, beautiful, clean city. Not at all the naïve stereotype of "Steel town". Tons of things to do, great night life, restaurants (Primantis)and the Penguins, Pirates and Steelers to boot...also some of the nicest people I have ever met. Way to go Pittsburgh.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Richard Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded 5 June 2014

Richard,

Thank you for posting a review on Trip Advisor! I am thrilled to hear you enjoyed your time in Pittsburgh and we can't wait to welcome you back in the future.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Very convenient to PNC park, about three miles away...park at the casino for free and then walk over to the park!! Staff at the front desk, some were more accommodating than others. As a HHonors member, I expected a little bit more personal service. Talking down to guests is NEVER a good idea. Room was right overlooking the pool which was ok during the day, but at 745am....kids at the pool unsupervised and very loud was not pleasant. Breakfast area had a good selection, but they were overwhelmed and was very unorganized.

Room Tip: stay away from the pool
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  • Stayed: May 2014, travelled as a couple
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Thank debbiem842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded 14 June 2014

Debbie,

Thank you for taking the time to post a review on Trip Advisor. I will be sure to share your comments with my team as we continue to strive to be the best that we can be. I hope that you are enjoying your summer!

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014 via mobile

Stayed here because of an early flight. Room wasn't worth the price. Bathroom was super tiny and show was dirty. I'll for sure pick another place to stay next round. There was no parking either, but I attributed that to being a playoff night as people were carpooling.

Stayed: May 2014, travelled on business
Thank NewEnglandTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded 5 June 2014

Thank you for sharing your experience with us. We strive to create rewarding experiences for all of our guests and are disappointed that we fell short of your expectations. We will be sure to review your comments as a management team to continue to find ways to continuously improve our product and services. We hope that you will reconsider giving us another chance in the future.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

This was a Very nice hotel with friendly staff! The Rooms were very clean and spacious! The Restaurant and lounge was very nice! The Swimming pool was very nice and clean. The location was nice and not too far out of the way.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded 31 May 2014

Brian,

Thank you for posting a review on Trip Advisor. Come back and see us again soon.

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014 via mobile

This hotel was wonderful. The staff went above and beyond to meet our needs. When enterprise forgot to pick us up the shuttle driver dropped everything to take us there before they closed. The rooms were very clean and spacious. There's a bar/restaurant in the main lobby that is delicious!

  • Stayed: April 2014
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Thank MissKitty2737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded 31 May 2014

Thank you for the wonderful review of your experience. We take pride in taking care of our guests and hope to be your choice of hotels in Pittsburgh should you return!

Have an EXCELLENT day,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We stayed overnight at the Double Tree after arriving in Pittsburgh on a red eye in the mid-morning. We quickly drove to the hotel hoping for a very early check-in -- this was easily accommodated without much fanfare much to our relief. The rooms were well appointed, comfortable and clean, which was exactly what we needed for our brief stay. We tried the room service for a mid-afternoon snack and we were quite satisfied. Energized, we ventured into Pittsburgh in the late afternoon -- the drive was reasonable though we did catch some rush hour traffic. The next morning the gym drew us in with its modern and clean equipment -- definitely a great way to start our first full day in the city of bridges. Our stay at Double Tree was short but sweet; kudos to the friendly and professional staff for making it memorable.

  • Stayed: May 2014, travelled as a couple
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Thank KTTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Front Office Manager at DoubleTree by Hilton Hotel Pittsburgh-Green Tree, responded to this reviewResponded 31 May 2014

Thank you so much for sharing your experience on Trip Advisor! We strive to create excellent and memorable experiences. We hope you come back to the City of Bridges again in the future!

Sincerely,

Stephanie Masullo
Director of Front Office
stephanie.masullo@camhosp.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Pittsburgh-Green Tree

Address: 500 Mansfield Avenue, Pittsburgh, PA 15205-4353
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Pittsburgh
#13 Family Hotel in Pittsburgh
#15 Romantic Hotel in Pittsburgh
Price Range: £70 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Pittsburgh-Green Tree 3.5*
Number of rooms: 465
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Pittsburgh - Green Tree is located only 3 miles from downtown. We invite you to enjoy hotel shuttle at no charge to Pittsburgh International Airport 15 minutes away, 40,000 sq. ft. of event space, spacious guestrooms and suites, as well as a full service restaurant and sports bar, complimentary WiFi, business center, fitness center and an indoor/outdoor pool. ... more   less 
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Also Known As:
Radisson Green Tree
Radisson Hotel Pittsburgh
Radisson Pittsburgh
Pittsburgh Radisson

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