I've stayed here twice while looking at colleges and then again while moving my daughter into college. The first time was okay. We had an issue with a staff member being rude to several guests, but the manager apologized and made the situation right. The 2nd time it was a bad enough experience that I doubt we will be returning. Not only was the room FILTHY, our room didn't get cleaned when they were cleaning rooms. We were there for 2 days and did not have the do not disturb sign on our door since we needed fresh towels and linens. We called the front desk when no one had stopped by by 2 pm. We were told that they were still working the floors and that we would definitely get cleaned. 4:30 pm, I called again. The guy on the other end of the line said Oh when I told him that my room still hadn't been visited. I then waited for him to tell me that was someone would be coming or even apologize, but he simply hung up on me. I thought for sure it was an accident so I waited for him to call me back. When he didn't call me back after several minutes, I called him back and asked him if he accidentally got disconnected from me and he simply said No. I then asked him what was going on and he said he would send someone up. No one came. The next time I called I asked for a manager. He apologized and came up personally to make sure the room got clean, this was almost 7pm at night. He was very gracious and I appreciate his behavior. His name was Dan. However the rest of the staff was atrocious and the hotel is in massive need of a good cleaning and upgrading. In addition to these problems are the homeless people that hang out in the lobby downstairs. You would think that security would remove them, but apparently not. Also the pool and jacuzzi have way too much chlorine in them. My whole family had issues with it.
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- Also Known As:
- Residence Inn Pittsburgh University/Medical Hotel Pittsburgh
- Pittsburgh Residence Inn