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“Good food, average service”
Review of First Watch

First Watch
Ranked #229 of 2,160 Restaurants in Pittsburgh
Price range: US$0 - US$10
Cuisines: American, Cafe, Healthy
More restaurant details
Restaurant details
Good for: Kids, Child-friendly
Dining options: Breakfast, Brunch, Lunch, Seating, Takeout, Waitstaff, Wheelchair Accessible
Neighbourhood: Downtown
Description: First Watch specializes in delicious creations freshly-prepared to order. Their fresh, award-winning Breakfast, Brunch and Lunch dishes are made using only the best ingredients without the use of heat lamps or deep fryers. The best part is their creative menu features traditional favorites like omelets, pancakes, salads and sandwiches.
1 review
“Good food, average service”
Reviewed 19 July 2014 via mobile

We visit everytime the family is in town. This was the first time for lunch. Food was well prepared and fresh as always but the service was questionable. Waited to be seated at a dirty table then had to return to the waiting area for the table to be cleaned. The waitress spilled water all over the table when trying to pour out of the pitcher, may have been her first time. Napkins had to be requested multiple times before they were recieved. The tomato soup is tasty as always and the quinoa power bowls are great. The shrimp and grits were ok, but the sausage in the recipe seemed incorrect with little flavor of the other ingredients transferring to the grits themselves. Simple menu, which I will continue to frequent.

Helpful?
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cari T, Guest Relations Manager at First Watch, responded to this review, 22 July 2014
David E - Thank you for all of your visits! We sincerely apologize for your recent experience and we will address all of your concerns. As you know from your previous visits, many of the issues you had this time do not meet our high standards and we appreciate you bringing them to our attention. We do hope you continue to dine with us in the future!

Cari, First Watch Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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34 reviews from our community

Visitor rating
    17
    12
    5
    0
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Pittsburgh, Pennsylvania
Level Contributor
39 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Wonderful breakfast selection”
Reviewed 28 May 2014

First time at the Pittsburgh location. Diverse menu for breakfast/lunch. Quick service and good food. Only open until 2:30pm and lines form quickly on weekend. Great new spot.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank slr7412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cari T, Guest Relations Manager at First Watch, responded to this review, 29 May 2014
Thank you, slr7412! We are pleased you always enjoy our quick service and extensive breakfast and lunch menu.

Cari, First Watch Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level Contributor
65 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Could have been better”
Reviewed 11 February 2014 credit card Amex Cardmember Review

While the food was tasty, my eggs were barely warm. My guess is that it sat in the kitchen until my wife's order was ready. The server did offer to replace it. I over heard the same complaint from the table behind me.

Visited February 2014
Helpful?
Thank pghphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica R, Guest Relations Manager at First Watch, responded to this review, 12 February 2014
pghphil - While we are pleased your food tasted good, we are sorry our eggs missed the mark for you. We never want this to happen, so your comments will be addressed with the team. It is always our goal to deliver our food fresh and made-to-order, so we're on it!

Jessica, First Watch Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pa.
Level Contributor
4 reviews
“The Best!”
Reviewed 28 August 2013

My husband and I first experienced FirstWatch in Florida this past winter. I loved the idea of healthy choices and great service. I especially appreciated the fact that they leave a pot of hot water as well as coffee on the table. I am a tea drinker and enjoy a good cup of tea with hot, not tepid, water. When we returned to Pittsburgh, we discovered a FirstWatch not too far from our home. We have been going there for breakfast 3 or 4 times a month. It's the best!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mimi201313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica R, Guest Relations Manager at First Watch, responded to this review, 30 August 2013
Mimi201313 - We are so happy you discovered us in Florida and now are a regular here! It's great to know how much you enjoy our extensive and healthy menu, friendly service and coffee and tea options. Thank you for all your visits and we hope to see you again soon!

Jessica, First Watch Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Delicious, fresh and healthy”
Reviewed 11 August 2013 via mobile

Love the variety here! Service is always good and food is fresh and flavorful! Both their breakfast and lunch offerings are not to be missed!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ShoppinSuzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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